Active since Nov 2016
Fantastic communication and service, good quality prints and frames. Thank you!
Router arrived a week later than promised, and I have now been waiting three days for call backs to assist with installation. three times it has been promised. So I have a outer, I am paying, and have no internet.
Really great support, replaced parts for my record player with no stress and incredibly affordably.
Internet access incredibly inconsistent on Telkom Mobile using an iPhone (even when I apparently have full 3G signal), and while I live in an area that has excellent signal according to the network map, I have coverage about 30% of the time. Have reported in numerous times, even had people come out, over a period of 18 months, with zero change.
We were told that a cheque would take 24 hours to clear, which made sense as it's from FNB to FNB. But after two days, we called the call centre and were told that it'll take 10 days in fact. Apparently we needed to request some sort of immediate clearance for it to be processed sooner, at a fee of course. How can it take 10 DAYS to process a cheque in the 21st century, even more so when both accounts are at the same bank? Ridiculous.
FNB falsely advertises the benefits of its Premier Credit Card and encourages you to upgrade accordingly. And when I called FNB and was told about the false information and cancelled the upgrade, they have literally ignored me. On calls they claim not to be able to see the reference numbers they emailed me for the complaints and requests. Multiple phone calls and emails for over a month, a visit to the branch, and I now have no usable credit card and it's cost me over R400. Even the friendly branch manager has not contacted me as promised. My experience with FNB goes from bad to worse. Not sure how much lower it can go.
Schindlers in Johannesburg South (Aspen area) were exceptional in dealing with my house sale. Great communication, and did everything they promised, above and beyond the basics. Best experience ?I have had selling or buying a property!
I recently opened a personal account at FNB, and it has been incredibly frustrating so far. They offer debit order switching, but the only two I asked them to do both failed. FNB mailed me and said that the provider didn't do auto-switching, when I opened the document FNB had given them my incorrect account details for my previous account, naming the wrong bank! I emailed to request that this be resolved and got an auto-reply and nothing more. My physical address on my statement is somehow still the one I had when I had an old FNB Business Account 12 years ago, even though I sent through new Proof of Residence The email address on my contact form is the same, even though on my official profile the address is correct. They also offer to move your beneficiaries over, and 3 weeks later this isn't done yet either. Finally, when my card came the document attached said I could activate it on the FNB App, the FNB app however would not let me log in until the account was activated. Chicken and egg... eventually I called in and that worked. So far, mighty unimpressed.
GloTrade provided us, an education nonprofit, with the incorrect tablets. On returning them as requested, the company refused to refund us, and have ignored several letters of demand. Seeing that they have numerous other judgments against them, we know that we have very little chance of getting any money back, although we hope to make sure the company is liquidated so they can't do this to anyone else.
I submitted a review on HelloPeter in June and then again in August, and have received at least two reference numbers now (AI ********** and ********** 3) in response, but still zero feedback or fixes. My house and office locations are supposed to have full 3G coverage and we hardly ever have any signal at all. Last week my car broke down and I couldn't call for a tow truck for half an hour until I got signal again. PLEASE sort out signal in the area!!!!
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