LK
Lindsey K
Active since Nov 2016
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Great service
This review is specifically for the gent I spoke to, his name is Tsunzukani. He was super patient and explained what I needed to know, in great detail! Thank you for that TK!
53 replies
15 months ago
Customer first kinda service from Simply First Plumbing
Listen, ya'll are AMAZING!!!! We put in a claim to our bank for a leaking pipe, the plumbers came to assess it and they said it was a small leak. The bank told us we'd still need to pay an excess of R1250, even though the leak was minor. Faseegah (sp) from Simply First Plumbing turned around and said "Not Today Satan" and she was kind and confident enough in their work, to fix it for us as a courtesy! You won't find these kinds of businesses in this day and age. THANK YOU SO MUCH!!!!
0 replies
17 months ago
Defective Nappies
Could somebody please explain to me why/how 25 out of a pack of 50 nappies, are defective???? 25 nappies, all missing the right sticky tab to secure the nappy in place?? This is crazy! Paying full price for half the quantity? You guys are really affordable, but surely your intention isn't to put out mediocre quality!
0 replies
19 months ago
Consultant "doesn't have time now"
I went to Mr Price Canal Walk to exchange an item of clothing. At first I was told that it's sold out and when I went to inquire stock at different stores, I was told that there was lots of stock in the back and it needs to be unpacked and checked. The consultant said that she didn't have time now, but took my details and said she'd call when she does have time to check, to let me know. I'm not sure what kind business you guys run, but this is unacceptable. Online, it shows that the Canal Walk store has 3 in stock. And now, due to the consultant not having time, I may miss the opportunity to make the purchase online due to stock availability. Surely this is not customer service?!
159 replies
82 months ago
Cell C.....WHAT A LET DOWN!!!!!
So I've had an ongoing issue with Cell C, where ever since I've upgraded, I am unable to purchase data via the app or the ussd code. Recently, however, my data purchases are processed but get's "gifted" to somebody else, where I get a sms from 0840001597 saying that "You have gifted aM2n data bundle to aM1n. Your account has been charged with aM3n. T&C apply. Cell C". Now this is NOT an option I've selected and I have NO idea how this has happened. The ussd code option, tells me that my request has been processed, but I never get a follow up sms to say the data has been loaded. I keep calling in, having my matter escalated but nobody is able to help me. Now to me, this seems like FRAUD taking place on my account and the worst thing is, NONE of the call centre agents seem to be trained into picking these types of things up and directing me to the correct department. My most recent call to cell c, today at 10:13 lasted an ENTIRE 38min 22sec which is UNACCEPTABLE. I have deleted and downloaded the app on numerous occasions as per the "trouble shooting" provided by the tech team, but to no avail. My second issue is that a week ago, I received a call from a "cell c agent" who advised that I get free black data with my contract, now fair enough, this wasn't disclosed when I upgraded, but for goodness sake, when I phone the call centre to try and find out whether this is true or not, NOBODY can answer me. Instead, I get transferred from Customer Service to Retentions, from Retentions to Upgrades and from Upgrades BACK to Customer Service. Is this the type of appalling "customer service" that Cell C strives for????? My goodness, I JUST WANT ANSWERS and a RESOLUTION to my queries instead of being passed from pillar to post and being told that "the back office team deals with escalations" and if I want them to contact me (which should have been within 24-48 business hours, which is today) I should send them an email. The service I've received from Cell C is absolutely pathetic and appalling. I've been with Cell C for YEARS and recently I wanted to switch to Telkom because they offered a better data package and I chose to stay because I felt a sense of loyalty to the network but now in hindsight, I should have made the switch, I would have had less hassle with Telkom.
148 replies
115 months ago
Lack of communication
<p>So mweb is THE WORST service provider that I've EVER come across!!!!!!!! 4 reversed debit orders in a row and NO notification of this. Agent on the phone says text messages were sent,but there were NONE received. I'm not sure how it works,but being somebody who has worked for a financial service provider,when an account falls into arrears, a single text is certainly not the only means of notification a customer is sent. Surely? I'm beyond ****ed off at this, purely due to the fact that it's courtesy to let your customers know what's happening with their account, if there's no response to a text message, so that the matter can be resolved. No?!?!?! To top it off, the accounts department,who I need to contact,is only available Monday to Friday. I would seriously likey this to be resolved before Monday</p>
135 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)