Active since Nov 2016
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48 reviews9 months ago
Pathetic service: Hilton Garden Inn Umhlanga, Durban
Deep dissatisfaction with the service I received during my recent stay at the Hilton Garden Inn on Umhlanga Ridge, Durban. I had booked accommodation that included both breakfast and dinner. On the first evening of my stay, I went to the restaurant for dinner and was assisted—very poorly—by three different staff members: a lady in black, an Indian gentleman in a grey shirt, and a lady in a white shirt. Each of them took my order at different times, which was confusing and unprofessional. The lady in the white shirt eventually took my drink order but seemed unsure of the available options. Despite taking the menu from me, she never returned with the drink. I arrived at the restaurant at 18:50 and only received my food at 19:52—over an hour later. Still, no drink was served. When I asked about it, she claimed I never ordered a drink. I reminded her that she had taken the menu from me after I placed the order, and she simply said she forgot. This is unacceptable. To make matters worse, the restaurant was full of Kaizer Chiefs players, and it was clear that all the attention was focused on them. I felt completely ignored. No one came to check on me after serving the food, no one asked if the meal was okay, and no one offered to assist further. I had to eat a hot lamb curry without a drink, and I sat there for a while after eating—still no one came to check on me. Eventually, I had to go to reception myself and request that dinner be removed from my booking. I would rather spend my money somewhere I am valued and respected as a guest. This was a truly disappointing experience, and I will not be recommending this hotel to anyone.
0 replies
15 months ago
MTN Network is a ****!!!
In August 2024 I took up a month to month contract with MTN. They didn’t deliver within the agreed time frame and I had to travel; when the courier delivered, I wasn’t home and they returned back. At that time I had already paid my first instalment and I have since been asking for my refund. None of my emails are responded to. When I call their call centre, I’m told that I need call on the number I have a contract with, not someone else’s. How can that be possible when I don’t have any MTN sim? If you want peace, stay away from MTN, they’re the biggest **** ever!
0 replies
19 months ago
Going through every pillar to post to cancel contract
After ordering a device for LTE WIFI, i went through the wording and realised it has a fair usage policy that may affect me. I decided to cancel the order before delivery, i called the customer service and they put me through to retentions which put me back to customer service and they put me back to retentions and they again transfer me back to customer service. Am i not happy that I have cancel before entering into any contract with them - that was pathetic and lack of understanding of internal business protocols.
0 replies
24 months ago
Complete waste of my precious time!!!
Opened an online business account while registered a business on the CIPC and it was added on my FNB banking profile. I delayed to send the required documents but when I finally did, I was told I need to complete different documents in which I did and sent back same day - 3 days later I called to confirm if account can be accessed but only to be told that the account was closed and removed from my profile.
53 replies
24 months ago
Short queues big mess!!!
Opened a business bank account online and went to collect the card at the Mall@reds branch. Lady at the door was told that I’m collecting a card, I didn’t specify that it was a business account because all she needed was to either ask or issue a ticket. I queued for about 20 minutes and then another lady came to fetch my ID from the queue. As I remained in the queue, she returned and told me that she couldn’t find my card and would give me a debit card. My response was that, I’m choosy but wanted the account accessible. Then she gave me a card without asking any questions not even a single question as to what happened or security questions nope. Only that she was getting rid of me without getting the correct information. I asked why do I have to cards that looks similar and if I will be able to identify which one belongs to which account but I was told the pin is in the card. Few days later I realised that my bank is overdrawn, when I checked it was the card replacement fee of a card that was in my position. FNB how can they frustrate your business and personal life at once.
53 replies
24 months ago
If want frustration choose iWyze!
Cancelled my car insurance end of February and a debit order went through because the cancellation was in the last of the month. The refund has been processed since 1st week of March but hasn’t been paid to my account to this day 12 April.
53 replies
30 months ago
Triple jeopardy of incompetence that cost me my all
They approved my payment holiday for both home loan accounts for 3 months, first month they attempted a debit but was unsuccessful because there were no funds allocated, I mean it was supposed to be on payment holiday. Then they abused me with calls daily telling me my home loan is in arrears. A month later my credit score drops and they collected a debit order of a home loan that is on a payment holiday. I’m not sure why I came back to this pathetic bank from the first place, I can’t believe how *********** people can be and the level of inconvenience is inexpressible. Who will fix my credit score on ITC - listen here, I want my money period!
131 replies
32 months ago
A complete waste of my time!!!
I’ve always ordered different types of platters at the Pick ‘n Pay Blue Valley Mall in Centurion The Reeds. This morning I went there to place an order for the 14th & 29th of September 3 platters per day. Firstly they have me a form that was already completed had someone’s names and contact details, complete Bridge of POPIA & was given the flyer to choose. Then they kept me for 15min to look at the prices and when they finally found them I was grateful that at the end I’m getting assistance but not. I was told they can’t take my order for this week Thursday because they are short staffed. Did that information just land after hearing I’m asking to place an order, surely this lady knew this info upfront and should have told me right from the beginning that they are not taking orders for this week before wasting my time. So why waste my precious 15 minutes to tell me that you are can’t help me? It’s Monday , it’s in the morning, some sense of urgency will be appreciated!
131 replies
35 months ago
7 answers to be authenticated and still not enough.
On Friday morning I called the card division to follow up on my ***** query as I haven’t received any feedback since i reported it on the 29th of May. I spoke to a very rude lady by the name of Nomsa, I have given her my names, my cellphone number, my ID and then she asked me confirm authentication on the app in which was successfully done. Then she asked me again to confirm my names for the second time, asked me to confirm the account number in which I couldn’t do at the time as I was driving but asked why so many questions when I have gone and accepted the authentication on the app? She failed to tell me any of the things I have called requesting even that my card wasn’t ordered but told me to go in a branch. I called on Saturday, spoke to Bridget who never asked me any of these unnecessary questions advised regarding my card and we were done. I called again on Monday morning to get feedback and I spoke to Pertunia who also wanted to ask me endless questions, I asked to speak to their supervisor and she put me through to Teffo who failed to assist instantly. I cut the call and asked them to call me back immediately as their line isn’t a toll free and I have already been speaking to them for over 30mins. Considering that no one bothered to give me feedback on my ***** case since it was locked on the 29th of May. This reason and many other has always made me never to recommend Standard Bank as their customer service is pathetic and inconsistent.
53 replies
35 months ago
Great service for the first time in many branches
An amazing experience after being served by Geneva Mogotlane at the Olievenhoutbosch branch this morning. She is friendly, serves with passion and communicates well with customers. She guides the packer even though she was so distracted, talking to other people and mixed food with detergents 🙈😢. Nonetheless, I was really impressed with Geneva, if Shoprite makes copies of her in every till - the level of standard will definitely improve. Well done Ms Mohotlane & keep it up! You deserve a promotion 💕
0 replies
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3 (6.25%)
4 Star
0 (0%)
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2 Star
1 (2.0833333333333335%)
1 Star
44 (91.66666666666667%)