AK
Andries K
Active since Nov 2016
5
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0
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Reviews
5 reviews72 months ago
No product and service agreement faulure
My mother bought me a laptop at Dion Wired for my birthday and we also purchased a memory upgrade. The memory upgrade was done in store. After the memory upgrade the PC started giving blue screen errors so eventually we took it back to the store. We were told it will be send to Incredible Solutions and it should take about three weeks and they will be in contact. Now, months later, we have still not heard anything from anyone. Therefore, without further adieu, if we don't have our money returned by next week this time I will open a case at SAPS and/or get legal assistance. I will also take to social media to precaution other buyers.
105 replies
72 months ago
No product and service agreement failure
My mother bought me a laptop at Dion Wired for my birthday and we also purchased a memory upgrade. The memory upgrade was done in store. After the memory upgrade the PC started giving blue screen errors so eventually we took it back to the store. We were told it will be send to Incredible Solutions and it should take about three weeks and they will be in contact. Now, months later, we have still not heard anything from anyone. Therefore, without further adieu, if we don't have our money returned by next week this time I will open a case at SAPS and/or get legal assistance. I will also take to social media to precaution other buyers.
105 replies
98 months ago
Customer neglected and left in the dark
My phone was handed in at Samsung Tyger Valley for repairs and sent to Century City on 9 February. The Reference is: TV332. Since then I've made numerous trips back to the store. On 23 Feb I was informed it will take about a week and I will be contacted. On 12 March I was informed I can expect to be contacted by the Friday. On 19 March I logged a complaint on Hellopeter but the call dropped and the guy never bothered to phone me back. On 23 March (after six weeks, four trips and lots of false promises) I demanded my phone and money back. I was assured I can collect my phone on the Monday. On Monday 26 March, my phone was not there. I was informed my phone will be delivered to me on Tuesday. It didn't happen, again. So should I make another 40km trip to the store find out WHY not? Samsung... there is something seriously wrong with your service. This is the worst service experience I have ever had and there's just no end to it. You have forced me to fight and beg and complain, for nothing. When I handed my phone to Samsung's care, I trusted in your professional service. But you have shown absolutely no care or concern in the world. You didn't even make an effort to follow up with me despite many promises. You walk over me like I am your doormat. I wish I could speak to the manager who oversees the repairs division to tell me WHY? Why are you putting me through this? How can you do business this way? You spend millions to create awesome products and market your brand, but then you force people like myself to tell the world on social media the reality of the service experience (or lack of service) that we get on ground level. So this is the second complaint on Hellopeter; where's the guy who was supposed to deal with the first one???? Do you want me to take my complaint to a bigger audience? Is that what it will take to get service or at least my phone back? Please answer me on WHY I have been treated thus? WHY did you not consider me worthy of your time and effort? And WHERE is my phone?
53 replies
98 months ago
Customer neglected and left in the dark
I hate complaining but once again I am forced, by you Samsung, literally forced to resort to complaining and fighting and begging for service. Here’s the situation: I handed my phone in for repairs (broken camera lens) at Tygervalley Shop on 9 February. After not hearing anyting for two weeks I return to the shop on 23 Feb, only to find out they emailed the repair quote to the wrong email address. I accept the mistake and the quote and pay with the promise it will take apporximately a week and I will be phoned to collect the phone. But the week passes with no word. After two weeks passes by I return to the shop on 12 March. The woman who would have phoned me is not there and the gentleman cannot really tell me anything, but assures he will phone me by Friday (16 March). But again the week passes with no word. It is now Monday 19 March, more than 5 weeks after handing in my phone and I am still left in the dark. Just empty promises. I am probably just another annoying client for you to walk over and have at your mercy. Having made three trips to your shop over five weeks, you really have proven to me that I am not worthy your service and you really don’t care. So regardless of how you deal with this complaint, you have lost all future loyalty from me. Your service is appalling and not deserving of my hard-earned money.
158 replies
113 months ago
Refund inconvenience
<p>A week ago I returned an item and clearly selected the option to be refunded instead of my account being credited. I received confirmation that my credit card would be refunded within 5 working days (i.e., 7 days) but nothing happened. Today I phoned, only to find out my instruction was ignored and that I need to wait ANOTHER 5 days. In the mean time I have to fork up the interest on my credit card because of Takealot's disregard and carelessness. So in the end I will have to wait about 14+ days to get my money back and it would have been longer if I didn't notice and query it soon enough. Even though I expressed my dissatisfaction with this, they still refused any effort in finding a speedier way to refund me. Why should I ever consider using Takealot in future?</p>
0 replies
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1 Star
5 (100%)