JJ
Johannes J
Active since Nov 2016
39
Reviews
0
Industries
Reviews
39 reviews17 months ago
Received great servi...
Received great service from Jess when transferring my eSIM to my new mobile device.
0 replies
24 months ago
Great Service - Always
Always receive great and speedy service. Much appreciated!
0 replies
25 months ago
What a **** Show!
Placed an order with RSAWeb on 02 March 2024 for a fibre connection (reconnect) and a UPS. They request an immediate payment with I did through their paygate. On 08 March 2024, after not hearing anything back, I contacted them. There was no order. The support agent then assisted me to place an order for fibre and requested that accounting follow up with me about the UPS. I received the complimentary router on Tuesday, 12 March, and the reconnection was attended to by the network on Thursday, 15 March. To date, I cannot access my RSA profile, or is the UPS seen. I received an email the same day to say that the reconnection is done and that provisioning will take place next. The email states that should the line not be active within 24 hours (not business hours), I should contact RSAWeb to escalate the matter. On 16 March at +\- 08:45 I contacted their support via their chat. Sibongile took 16 minutes just to lookup my info. I ended the chat. Tried 2 hours afterwards, again Sibongile, just starting the chat with the line is not active and I should follow up on Monday. After pointing out the email about escalating the non-activated line, the response was that the team only works through the week. That is it. So, in summary, I purchased hardware and ordered fibre in 2 March 2024 - which I neither have.
53 replies
41 months ago
Unexplainable Holds on Accounts
On 05/12/2022 at 10:15 I called FNB Business Bank to assist me with lifting a hold on my account. After 20 minutes, of which I only spoke to the consultant for less than 5 minutes, the rest was time I have been placed on hold. The person told me that they have sent an email to a different department and that the hold will be lifted in 24 hours. To no surprise, the hold was not lifted after the SLA. On 08/12/2022 at 09:44 I called again. The person told me that there was no instruction and that she will phone me back to provide feedback...still waiting for the feedback... I wish the service was half as good as their ability to shove new products down your throat.
132 replies
41 months ago
Unreliable and Unreachable
Received communication that order (new washing machine) will be delivered today before 17:00. Arranged entire day to be at home to ensure someone can receive delivery. It is now 20:49. Status of order still shows "Will be delivered today before 17:00". Delivery team contact centre is only available on weekdays. There are no other working number. No update... Entire day lost...no way of finding out when delivery will take place...
0 replies
43 months ago
Nothing works
On 08 September 2022, 17:41 I phoned FNB and requested my account to be closed. The balance was settled before I phoned and did the account have a zero balance. The lady (who was occupied with something or someone and did listen properly which made me have to repeat myself every second sentence) said that the account will be closed in the next three days. Today, 05/10/2022, the account is still not closed and a monthly account fee was charged on 01/10/2022. I am not going to pay a cent into the account and will FNB have to reverse the charges and close the account as requested almost a month ago already. The best: wanted to log a complaint on the FNB contact us page...that also does not work...I remember with the previous FNB complaint (also once again with the administration of an account - or lack thereof) I had the same issue, and it has been more than a year ago... PLease do not try to call me - email me - with FNB you need to have everything on record it seems, at all times.
133 replies
50 months ago
A Danger to Entrepreneurs.
I have been struggling to open a business bank account for almost two weeks. The consultant is just never available. You cannot be trusted with peoples' business.
53 replies
55 months ago
FNB - Offering Third-World Service at First-Worlds Prices.
I opened two business accounts, during the same call, with the same consultant on Friday, 08 October 2021 @ 09:12. The problems: 1. The consultant loaded the once account's InContact details wrong, after she confirmed the correct details. 2. Since then, I only received an email yesterday, requiring me to reply with supporting documents for the NPC account, which rejects the message by your incoming mail server, when I do reply with the required documents. 3. Until today, I have not received any feedback or document request for the (Pty) Ltd account. It is Tuesday, 12 October 2021 @ 10:07. Does it still take FNB 4 days to open a straight forward non-complex account in 2021? 4. I am forced to place the complaint on HelloPeter as your website is still broken and does not allow for the logging of a complaint. It keeps stating that the cellphone number is invalid (no matter the format I try). I am starting to doubt my decision about doing business with you as it is very difficult to do so.
53 replies
55 months ago
Wheels falling off at FNB - no service.
Called business center to correct the name on my Sole Proprietor business, which FNB incorrectly set. Case was escalated somewhere (after asking 3 times I still couldn't make out what the person was mumbling). The division with number +27877362247 phone back, but rang for less than 2 seconds. I cannot proceed with business as I cannot confirm my bank account ownership as it states the incorrect name. FNB...this is basic stuff you are messing up. Sole Prop name = owner name (by law), not trading name. Losing business as we speak...cannot wait 3 business days for you to fix an error that is so basic, it should be done via the phone. No risk involved in correcting a mistake to be in line with SA laws...so why should it be escalated? If that was not enough, I couldn't submit the complaint on https://www.fnb.co.za/complaints-resolution/talkToUs.html# it says I need to enter a valid cellphone number (which I did, no spaces, tried with and without the zero), hence my complaint on HelloPeter. FNB what is going on? Are the wheels starting to fall off?
53 replies
57 months ago
Business will Close due to Afrihost
All my accounts blocked and accessible. My clients cannot use their domains. My business will not be able to survive this due to your negligence. Support cannot assist. Cannot even help with a complaint.
0 replies
Review Distribution
5 Star
10 (25.641025641025642%)
4 Star
0 (0%)
3 Star
1 (2.5641025641025643%)
2 Star
5 (12.820512820512821%)
1 Star
23 (58.97435897435897%)