CL
Casey L
Active since Nov 2016
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
Pathetic Service
I had app**** for a limit adjustment on my account on 22nd May. I was told the sales call would take 30-45 minutes. The Call took 117 minutes. I then received a call asking for supporting docs which were sent through and confirmed as received. It went through for verification, I was called back 3 times on the day of application saying it was with the verification department still I would be updated. On Monday the 26th I called in to follow up, I was told the banking would be in after 12:30 and she would call me back. I received a call at 16:12 which when answered I was put straight through to the survey without speaking to anyone. The banker claims she had tried to call once after that but the call did not go through (I did not receive this call), she asked me to forward the mail I had sent on the 22nd to an email she could access in order to escalate the matter. She confirmed receipt and advise she was going to walk down to the verification team to have a manager advise. I received no feedback again. I called in this morning, the application is still siting with the verifications department. Another consultant asked to be given till 12:00 in order to escalate it again. According to multiple consultants they application is valid or 5 business days then deletes off the system, today is day 5. The verification is on Income, my Standard Bank account is my main account that my salary is paid into monthly, I gave access to them to see the bank accounts for this purpose along with sending the actual pay slips that were received on the 22nd. How can it take 5 days and 2 escalations with still no feedback. It is pathetic.
53 replies
29 months ago
Excellent Service
Excellent furniture quality and very friendly staff. A great place to shop for a full office kit out with a large variety of products.
0 replies
37 months ago
Terrible Service and Inconsistent information from Agents
Terrible Customer Service. I was advised by Sweetness on the premier banking chat to not order a replacement card for a card about to expire as it would result in duplications as the card division replaces them before expiry and they would contact me, this was on the 27th November. 4 months later no one as gotten in contact with me and since the card expired there is no longer an option to order a replacement on the app. Today I called in where I was told they do not delivery savings cards, I have had my accounts with FNB since 2010 and every card up to this date has been delivered to my house at a charge or free. To top it off I was muted on my call for 17 minutes by the consultant waiting for me to hang up the phone.
53 replies
39 months ago
Fraud and Theft
They removed the open to pay by EFT and force you to pay via Payfast. Then claim they have not received your payment and tell you to contact Payfast who then insists that they only deal with the merchant. After a fight they ask you for proof of payment via a screen shot or bank statement, if you send them a screen shot they say send an official letter from the bank with Bank Name, Branch code, Account number and payment reference. Even if sent they keep asking for the same thing with no resolution, refund or goods ordered.
0 replies
47 months ago
Pathetic Service - No Hot water for 2 weeks in winter!
I Have been trying to log a claim for a geyser issue for 2 weeks. I was told on the 8th there would be a plumber coming o the 9th before 12:00, no one called or showed up, when I called them, they said there were notes that 2 plumbers couldn't get hold of me. I asked what number they called and it is a number from 13 years ago. My policy was started in 2020 when the property registered to me. It has been 2 weeks in winter that I have had no hot water, the service is pathetic. I was asked for 2 numbers yesterday which they confirmed back and said I would be called by a plumber again today. NO CALL, so another weekend without hot water. I have had a plumber out which I paid for and they insist on sending their own that never shows up!!! Can I please have the service I pay for EVERY month! I have 2 reference number, the one they are using for the plumberz has never been sent to me, they opened a new claim cause the one online seems to have dissapeared!
134 replies
93 months ago
Terrible service and an absolute rip off !
I loaded a call limit in June, it did not kick in, when I queried it they said there was no billing issue however they will credit the account with roughly the amount charged for data usage. I then reinforced the limit and loaded a migration to prepaid due to the ineffective call limit. I am then debited with R2090.30 on a top up contract with a subscription of R180, when queried I spoke to one of the rudest people I have come across in any call center, who claims she cannot pull the details of the data usage. I have two accounts with Vodacom, and conveniently only receive the one statement, not the one with disputed billing. I called in at the beginning of August to confirm the usage, I was then told the sms was sent in error?? This is totally unacceptable service. I have been a client for 8 years and have never had a bill anywhere close to that amount even without call limits!
420 replies
114 months ago
Insurance claims with phones issued by Autopage
<p>Hi have been with autopage since 2010 and have always had insurance on my phone, with the closure my number moved across to vodacom where they were happy to bill me R135 insurance since the move.</p> <p>I try to book it in for a broken screen, they say the unit was not issued by Vodacom therefor they cannot do the repair.</p> <p>Why have they been billing me insurance if they will not cover the phone, between Vodacom and Autopage I have been paying insurance for just short of 3 years with no claim.</p> <p> </p> <p>I need this matter resolved urgently!!!</p> <p> </p> <p>As a client how I am I supposed to know that this is not a vodacom device, I took it out on a vodacom contract in vodaworld. This is shocking service and a complete rip off</p>
56 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)