ZK
zayaan K
Active since Nov 2016
6
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0
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Reviews
6 reviews10 months ago
Penalized for moving house
Pity I can't give them a zero. I moved address in Nov 2024 and loaded my moving. Waited almost a month for them to get back to me. They didn't. I followed up, sent WhatsApps, only to be told that Metro fibre can't locate my address on their portal. I asked how that's possible when the port is in the flat and Metro fibre signage is there? They cannot explain and now they are charging me R1000 for cancellation! I just received a call from Shirley in Finance and she was laughing while I expressed my frustration and disappointment. She hung up while I was speaking. I hate Web Africa, please save yourself and stay away from these ******!
0 replies
64 months ago
Shocking online services
I'm so disappointed with the online service I received from TFG. I placed an order for 3 items on 22 Dec to be collected at Totalsports The Glen Shopping Mall. The order was delivered in drips and drabs, I had to make 3 seperate trips to the store to collect my order. When the third parcel finally arrived, I noticed that they had given me two left shoes!!!! I now have to make another trip to get my refund! The staff clearly don't check before it's sent with the courier.. Online shopping is supposed to be convenient, this experience was an absolute nightmare. There's no excuse for bad service. Don't think I'll use it again.
56 replies
92 months ago
Be careful of Teleresources!
About 2 and a half months ago I applied for a certain position with this recruitment company. I was asked to come in for an interview and bring along all my documentation. They had asked me for my ID, matric certificate, tertiary education, CV and they took my fingerprints and made me sign consent forms to conduct criminal and credit checks. I was then interviewed and did a short assessment. After a few weeks, I didn't receive any update from this company regarding the position I had applied for or any other suitable positions they had available. ( I had been continuing my job search but still hoping to hear from this company) I then decided to call the person who had conducted the interview ( Zurayda) just to follow up and find out what was happening. I was told that they could not speed up the process with the client. About a month had passed and Teleresources still didn't get back to me. I became worried as they had all my confidential information and I always struggled to get hold of Zurayda. Whenever I tried calling, she was busy. Eventually, I gave up and stopped calling and emailing. About 2 months after I had been for the interview, she calls me and her exact words were... "Do you want to be based in town or Mitchell's plain?" I was totally confused.. firstly by the fact that I hadn't heard from her for so long, secondly because I was initially given a different location and thirdly because she had literally taken 2 months to get back to me regarding one position I had applied for. I was really eager to land this job as it was at a well known bank and I've been trying to get my foot in the door. With all those thoughts running through my mind, I responded "town, I'd work in town". And the call was ended. Another few weeks had passed and it was quiet. At the back of my mind I was praying to get it right despite the lack of interest, respect, service and etiquette I was receiving. Then out of the blue on a Monday afternoon, I receive a call from Zurayda asking me if I have a certain qualification. I advise her that I don't and I had made her aware of my qualifications when I initially applied for the position. She then turns around and says that the client ( African Bank) had changed the criteria and my application is no longer suitable. I am so ****ed off with this so called recruitment agency! For all I know, they're a bunch of frauds. They've got all my information and I have no idea what they will do with it. They've asked me for copies of old ID's, letters I received from the Department of Home Affairs when my name changed and even tax reference numbers. I am really concerned and just want to warn anyone who comes across this company to be careful. I am utterly disappointed with their services and hope no one has to go through what I've had to endure these last few months.
0 replies
95 months ago
Mocked and embarrassed by staff member
On the 29th of June 2018 I visited the Travelex branch in Cavendish Square to send some cash to my partner abroad. I had just arrived back in South Africa from him about a week and half before I went to the branch and was still trying to sort out quite a few things as I'd been away for a few months. I knew what the process was so I headed to the tiny desk to complete the relevant form and hand it to the consultant. While completing the form, I realized I needed to transfer some money from my savings account to my cheque account. I tried doing this via my cell phone banking app but unfortunately it wouldn't workso I headed off to the ATM. After a couple of minutes, I was back in the store and completed my form. I handed it to the woman and as I handed it to her, I had realized I wrote down the incorrect address. I informed the woman behind the glass and she didn't respond. I then told her again.. " I wrote the wrong address" (thinking perhaps she didn't hear me. She didn't look up and just said " You need to fill out another form". So that's exactly what I had done. I handed it back to her and she asked me for proof of address and my ID. I have her my ID but I didn't have my proof of address as I had emailed the branch a copy of this before and they had it on record so she used that. I stood waiting while she was processing the transaction to my partner in Kuala Lumpur. I had sent some money to him approximately 5 times since September 2017 as his a freelancer also just trying to make a living. This is when things became extremely uncomfortable for me and I had felt insulted by this woman behind the glass. Her first question to me was " How do you know your friend?" I responded and said that I had lived there. She had a smirk on her face which made me feel as though I was being made fun of. I was about annoyed with her attitude as there was no interest in what she was doing, except wanting to know more about why I was sending money to Malaysia. Her next question to me really ****ed me off as it was unprofessional and out of line. This woman, still with the damn smirk on her face, asked me "Are they poor there?" I was in complete shock. I have more than 10 years experience in customer relations and I knew that she was out of line. I was being mocked. I remained very calm and just said no. She then said I'm asking because alot of people send money to Philippines so she assumed they are poor. I just looked at her and then very calmly asked her where her name tag was. She then said pointing towards her desk "it must be laying around here somewhere". She knew what she had asked was out of line and very unprofessional. She had seen the look of disgust and embarrassment on my face. She then says to me, "The South African Reserve Bank wants us to ask these questions". At this point I just wanted to get the hell out of there and just used my cellphone to avoid interacting with her. She completed the transaction and I then asked for her name, her first response was no then I had told her I wanted her name so I know who had assisted me. Her name was Gloria Wester. This woman is approximately 50+ years old and has no customer service s****s or empathy. She is unbelievably rude and sarcastic. I am a frequent traveller and sending and receiving money from abroad has never been this humiliating. I will never make use of Travelex Services again at any of the branches just because of this woman. She has absolutely no people's s****s. I honestly don't know how she got this job. NEVER AGAIN!
0 replies
111 months ago
Membership terminated without my consent
<p>After being on Bonitas Primary option for 2 years, my membership was terminated without my consent after I changed my employer after I informed them I will be continuing up until the end of February 2017.</p> <p> </p> <p>I received a very nasty telephone call from my GP's receptionist the morning after my doctor's appointment on 21 February 2017. The woman was asking me for my new medical aid details as Bonitas advised her that my membership was terminated.</p> <p> </p> <p>This was news to me as well... I immediately contacted Bonitas and was informed that the plan was cancelled by the HR department of my previous employer on 13 February 2017. When I asked the consultant who authorised the termination, she couldn't answer me.</p> <p>They had basically cancelled my membership without my consent knowing that I was making the full contribution every month.</p> <p>I have never experienced any problems with Bonitas but this was a shocker! </p> <p> </p> <p>I will tell everyone I know and meet to never go with Bonitas as they don't care about their members wellbeing and they are extremely unhelpful.</p> <p> </p> <p>I could've been hospitalized only to find out that I am not covered!!!!!!</p> <p> </p> <p>I am utterly disappointed and disgusted with Bonitas. Never again.</p>
56 replies
114 months ago
Ridiculous service and staff!
<p>I've had a Foschini account for almost 2 years and recently when I changed banks , I went into the canal walk store to inform them of the switch. A lady assisted behind the counter and asked me to fill in a form in order to change the bank details (proof of new bank account details also given to this person). This was done during the first week of November 2016 and she confirmed with me that the debit would run off the new account at the end of November . </p> <p> </p> <p>To my surprise on 29 November 2016 , I receive an automated sms reflecting an amount being debited from the account which will be closing! I immediately get on the phone with the Foschini 'customer care' department and explain the situation to them and the girl on the other line was absolutely no help as she kept saying she can't see the change. I then asked for her manager and spoke to a girl named Kouthar who also couldn't assist me.</p> <p> </p> <p>she kept saying that the store should've sent these forms through to them in order for them to update my profile which I already figured that this obviously was not done when I initially went in.</p> <p> </p> <p>Kouthar was absolutely no help ! I've worked in customer service for the past 6 years so I know all about first call resolution, she simply passed the buck and said I should speak to the store. I politely asked her to transfer me and she said she couldn't do so as they only have extensions, I then asked her to transfer me to themail extension and she also refused giving me some stupid explanation. Beyond annoyed, I dropped the line as I wouldn't get anywhere with this supervisor and she was clearly wasting my time. </p> <p> </p> <p>I then decided to go to Foschini canal walk during my lunch hour and explain my story to them hoping for a positive outcome. when I got to the store, I stood in line like everyone else and waited my turn. I was next and went up to the counter and explained my story to the lady. she looked at me with total confusion and starting laughing and looking towards her colleagues for help..</p> <p> </p> <p>This made me even more upset the fact that I was being laughed at. Her colleagues came over and I once again explained what had happened all cool and calm and they said they would speak to their admin manager.</p> <p> </p> <p>while waiting for the admin manager at the store, one of the girls got on the line with Foschini customer care after I advised her that they were no help at all. she called them anyway and they told her the same thing. That they couldn't see the new bank details and that I would now need to send an email to them with proof attached in order to do the change. Rubbish. I will not accept this, I told her. I was at the point where I didn't even want them to change the details anymore. All I wanted was for their error to be fixed as the account which be closing on 30 November 2016 was now in a minus!!!!!!!! </p> <p> </p> <p>The administration manager eventually arrived, couldn't look me in the eye and introduce himself, all he said was " so now tell me what happened from the start", while writing down something on his piece of paper. I once again told him the story like an idiot wanting to be as calm as ever in the store and he could also not help me. He advised me to go to my bank and reverse the payment as they were unable to do so and only my bank could stop all debit orders. </p> <p> </p> <p>I am really disgusted with the way I have been treated by this company and their employees. I have never skipped a payment or been late or short or had any issues with paying my account on time. My request was quite simple and I was reassured by the lady behind the counter that it would be done. </p> <p> </p> <p>I'm now being questioned by the manager what date I had come into the store to change the details as it was most likely past their cut off date and blah blah blah.. Not my problem. if the cut off date was approaching or had passed, I should've been informed. I am utterly disappointed with this whole thing and I cannot wait to get rid of them. This has honestly left a bitter taste in my mouth. </p>
112 replies
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2 Star
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1 Star
6 (100%)