HC
Hermanus C
Active since Dec 2016
23
Reviews
0
Industries
Reviews
23 reviews3 months ago
I do not understand...
I do not understand how this is possible: I have requested q quote from Biddulphs from Empangeni KZN to George WC. The quote was R 42,000 over a distance of 1600 km. Our destination has since changed and I have requested a new quote from Empangeni KZN to White River MP. The new quote is R 53,000 even though it is 1000k less to tarvel. When I enquired about this the answer was: Kindly note that our rates differ per area. Our quotations are not based on just "kms". Your initial quotation was based on the Western Cape, whereas the current quotation is to the Mpumalanga area. Could someone please explain this to me as I really would like to use Biddulphs.... but the new quote is just too high...
0 replies
4 months ago
Four Months Without Resolution – ABSA Must Take Accountability
A hold has been placed on my wife’s bank account at ABSA, and despite trying for over four months to get this resolved, we are still no closer to a solution. Both myself and the staff at our local branch have been sent from one department to another, even after escalating the matter multiple times. We have had to resend documents over and over, which has been extremely frustrating and exhausting. Although we are fairly upset with the lack of resolution and the fact that no one seems to know how to help, I must commend the professional service we received from Precious at the Richards Bay branch. Her assistance has been consistent, courteous, and professional throughout this ordeal, even though the matter remains unresolved due to poor support from other departments. ABSA needs to urgently address this lack of accountability and ensure that customers are not left stranded for months without answers.
371 replies
5 months ago
Frustrated by Endless Escalations and Document Requests
A hold has been placed on my wife’s bank account at Capitec, and despite trying for over four months to get this resolved, we are still no closer to a solution. Both myself and the staff at our local branch have been sent from one department to another, even after escalating the matter multiple times. We have had to resend documents repeatedly, which has been extremely frustrating and time-consuming. While we are understandably upset with the lack of resolution and the fact that no one seems willing to take ownership of the issue, I must commend the professional service we received from Nonto at the 5 Ways Mall branch. Her assistance has been consistent and courteous throughout this ordeal, even though the matter remains unresolved due to poor support from other departments. Capitec needs to urgently address this lack of accountability and ensure that customers are not left stranded for months without answers.
53 replies
5 months ago
Frustrated by Endless Escalations and Document Requests
Branch unable to get anyA hold has been placed on my wife’s bank account at Capitec, and despite trying for over four months to get this resolved, we are still no closer to a solution. Both myself and the staff at our local branch have been sent from one department to another, even after escalating the matter multiple times. We have had to resend documents repeatedly, which has been extremely frustrating and time-consuming. While we are understandably upset with the lack of resolution and the fact that no one seems willing to take ownership of the issue, I must commend the professional service we received from Nonto at the 5 Ways Mall branch. Her assistance has been consistent and courteous throughout this ordeal, even though the matter remains unresolved due to poor support from other departments. Capitec needs to urgently address this lack of accountability and ensure that customers are not left stranded for months without answers. answer from head office
0 replies
5 months ago
Punished for Honesty – Disappointed with Pineapple Insurance
I’m deeply disappointed with Pineapple Insurance’s decision to reject my recent claim. While I was at home, someone entered my yard and stole items worth R17,000 from my garage. Because the garage wasn’t locked, the claim was denied due to “no forced entry.” What troubles me most is the implication that had I falsely damaged my property to simulate forced entry, the claim might have been approved. It feels like I’m being punished for telling the truth. Insurance should offer support in moments of real loss—not just when technical conditions are met. I expected better from a company that promotes fairness and innovation. It also seems as if nothing is insured while you’re at home—which defeats the purpose of having cover in the first place
71 replies
7 months ago
You are a no-one
Waited at the door for more than five minutes. One of the waiters looked me in the eye several times simply ignoring me.
0 replies
8 months ago
STAY AWAY from Henwood Beds
We bought a Henwood King Size bed in October 2023 for more than R 20k. Now, less than two years down the line the bed feels like a cheap over used bed. This is probably the WORST bed I have ever bought!!
0 replies
11 months ago
Frustrating Delays and Poor Communication
Sanlam GAP Cover I took out a Sanlam GAP cover policy with the expectation that claims would be processed within 5–10 working days, as advertised. However, my experience has been disappointing due to excessive delays and poor communication. - 26 March 2025 – Submitted a claim for a co-payment to the hospital. - 10 April 2025 – Received an email requesting a Member Statement from my medical aid. - 10 April 2025 – Submitted the requested document and received confirmation (WI: 3132749, 3171342). - 4 May 2025 – Received an email stating that my claim was "Processing." - 5 May 2025 – Another request was sent for a Pre-existing Questionnaire, despite no mention of this in the initial submission. - 6 May 2025 – Called to confirm receipt; the agent assured me that the claim had been escalated for immediate processing (WI: 3223549). - 15 May 2025 – Called again to follow up since no payment had been received. The agent again requested the Pre-existing Questionnaire, only to later find it in the system with no action taken on my claim since 5 May 2025. I was informed that the delay was due to a sudden influx of escalations, and my claim was once again escalated for immediate processing. I was promised an email update, which never arrived. At this point, I am still waiting, with no resolution in sight. The repeated back-and-forth, requests for already-submitted documents, and lack of urgency have made this an incredibly frustrating experience. If Sanlam GAP Cover aims to provide reliable financial support for medical expenses, they must significantly improve their claims process and communication. Based on my experience, I would not recommend this service.
116 replies
17 months ago
PnP ASAP? NOT A CHANCE!
NO SERVICE!!! Placed an order and paid on 3/12/2024 at 16:11. The order was accepted according to the app at 16:11. By 17:00 nothing seemed to changed on the app so I called the call center on 0860 303 030 where I was told that the store had not yet accepted my order... It is now 08:35 on 04/12/2024 and it is still exactly the same status with exactly the same story from the call center agent. What is the idea of ASAP? Definitely MOT to deliver on time! Sixty-60... within 60 minutes Spar... within 60 minutes ASAP... BEFORE YEAR END! I hope...
53 replies
23 months ago
Being made a joke by the DSTV Agents
On 27 May 2024 I had a decoder installed. (1) At 15:49 I dialed the (031) number on the DSTV webpage at I unfortunately did not get the name of the first agent that assisted me. We were not able to connect the decoder and she had no clue what the reason was and just conveyed to me that she cannot do anything else. I requested to please speak to a team leader, this did not happen. After a long wait she came back saying that I had to download a form, fill it out and send it back by e-mail. This took 22:59 minutes to sort out. * After filling out the form I had to call back quoting the reference number I had received on the auto reply e-mail. (2) At 16:30 I once again made a call to the (031) number. The agent said her name was Simphiwe Mabuso. She said that I have 3 accounts with DSTV and that she had to verify all of them. After I have told her that I had one more than 15 years ago and cannot remember all the details she kept telling me to try and work with her and remember. I got fairly agitated and asked to speak to a team leader. After the call had been going for 21 minutes I was told that the team leader was busy on another line and she put me on hold. After another 10 minutes she picked up the line and said that the team leader had another call that came in and that they will call me back. I said that I would rather hold. After another 10 minutes a lady who introduced herself as Cebo Dlamini picked up the phone saying that she was a team leader and that she would immediately call me back as the agent had to use the line for other customer's queries. After a total call of 42:42 I end the call. Just for her to not call me back. (4) I called the same number a third time. The phone was picked up but people spoke in the background. Laughing and joking. I could not follow the conversation as it was in isiZulu. I did however hear "Mr Coetzee" being mentioned. I ended this call after 5:22. I also have a recording. (4) I once again called the (031) number and asked for Cebo Dlamini. I was told that I am now in the Quebega office and that there are no-one with that name there. I explained to her what my problem was and it was solved within 3 minutes.
53 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
5 (21.73913043478261%)
1 Star
16 (69.56521739130434%)