JS
Jackii S
Active since Dec 2016
20
Reviews
0
Industries
Reviews
20 reviews7 months ago
Declined Transaction?
I have emailed Mobicred and have been given two references: 1: wf_3071994 2: wf_3067227 But to date no one can tell me why my purchases keep declining? I have credit, my account is always paid by Debit Order? Thank you, Florence Stevens
106 replies
9 months ago
Arcel was helpful an...
Arcel was helpful and understanding with my requirements, she listened to what I required and explained how to keep me covered without the expense, I would recommend anyone wanting to deal with Platinum Life to speak to her: From Jacqueline Stevens
53 replies
26 months ago
Title Deets
I finished paying off my home loan with Absa, I went in to an Absa branch to find out about the Title Deeds, they said it would cost me a certain amount to get them from the lawyers and agreed the house was paid in full, I filled in all the forms, but said I would return when I had the funds to pay for the Title Deeds, I have now sold my house, I instructed the attorneys to get hold of Abas to release the title deeds for the new buyers, they are having no luck with getting hold of Absa, nor am I, first I am told it was handed over to collections, then I was passed onto someone else, Mr Johannes Vorster is not replying to my emails and I dont know what else to do, I have had my home loan with ABSA for over 20 years, I feel I should be treated a little better than this in this regard, I dont want to lose the sale of the house due to *********** staff.
0 replies
38 months ago
Pathetic
I placed an order with them and paid, Carla then sent me an email apologizing as she had not responded to my emails as she was pregnant and sick, but assured me the job I had requested would be complete before the time I required it, since the email I received from her on the 23 February 2023 I have not heard another thing, I have emailed her every day requesting a refund as the time frame I needed the shirt for could not be met, still today 6th March 2023 I have heard nothing! Do not waste your time with this service, you will lose your money!
0 replies
43 months ago
Thank you
Thank you Finchoice for Resolving my issue :) I never used to have problems with you in the past, so I am glad to see that you are still my Lender of choice, after a hicup or two you always come sort out the issue.
60 replies
43 months ago
Terrible Service
I have been a Finchoice client for many years, they tell me to dial *120*1048# which I do once a week, whenever I do they tell I have to register, everytime I login, once I have registered I get told I have funds available, when I try to apply it kicks me out, when I log back in I have to reregister??? My phone number has not changed in the last twenty years, when I log in via the computer it tells me I have no funds available, so which is correct? Either I have funds or I dont! When I call the call centre I deal with very arrogant and rude people who tell me to wait for the new month for my debit order to clear, yet for the last 4 weeks I have had the same problem, do you not want my business?????
931 replies
51 months ago
Wake Up!!!
After the issue I had in December, I was pleased at how Finchoice rectified my issue, fast forward a month and again I am sitting with the same problem! My Debit order went off as per normal, as it has done for the last 5 years + and now it tells me my account is in arrears! Come on Finchoice, I have been a client with you for many years and NEVER defaulted, if you dont want my business rather say so! When I log onto *120*1048# it tells me I have funds available and when I try access them it says I have no funds! You dont reply on Whattsapp Messenger, you take 1-2 days to reply to a mail and dont even get me started on your call centre! Perhaps I need to stop payments to get treated better!!
371 replies
52 months ago
Still no Feedback!!
It is now the 13th January 2022, I have still not received any feedback regarding my problem below! As mentioned before I have been a good customer with Finchoice, Phonechoice and Homechoice for many years, I have never defaulted on a payment, my account is still showing in arrears! Please can someone rectify this! I am sorely disappointed in how customers are being treated, customer service lie to you and no one else seems to give a damn! Good Day, I was asked by Finchoice when my payday was in December so they could deduct early due to early paydates, I informed you my paydate was the 15th and my Mobicredit was deducted, when I checked again it said it would be deducted again the 31st of December, how is this possible? Now I am told my account is an arrears and the next payment is end of February, what the hell is going on? Do you even know what you are doing? Not to mention my bank charges of over R100 cause the payment was reversed and the R200 I spent on calls to Finchoice who assured me this was an error on their part, I have been a customer for many years, but seeing the way you have started to conduct business I can't wait to finish my accounts with you!!!!!! Jacqueline Stevens This email was sent 3 days ago, still no response and now I get a message saying my account is in arrears, please hire people that know what the hell they are doing!!!! Report review JS Jackii S: 06 Jan 2022, 12:18 Still no reply!!!! Now I am told my account is an arrears? U paid in December how can you possibly deduct twice in one month????? I was assured by YOUR call center agents it would not be deducted twice and it was an error on your part! I can't wait to finish my accounts with your, service has declined radically!!!! Business reply Finchoice's reply: 07 Jan 2022, 10:47 Good day, We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved. The finchoice team JS Jackii S: 10 Jan 2022, 16:25 It is now the 10th January 2022 and I have still not had a reply or this has been sorted!! I have been a loyal customer for many years, have never missed a payment and this is how I get treated, sorely disappointed with Finchoice!
53 replies
52 months ago
Bulletin service
Good Day, I was asked by Finchoice when my payday was in December so they could deduct early due to early paydates, I informed you my paydate was the 15th and my Mobicredit was deducted, when I checked again it said it would be deducted again the 31st of December, how is this possible? Now I am told my account is an arrears and the next payment is end of February, what the hell is going on? Do you even know what you are doing? Not to mention my bank charges of over R100 cause the payment was reversed and the R200 I spent on calls to Finchoice who assured me this was an error on their part, I have been a customer for many years, but seeing the way you have started to conduct business I can't wait to finish my accounts with you!!!!!! Jacqueline Stevens This email was sent 3 days ago, still no response and now I get a message saying my account is in arrears, please hire people that know what the hell they are doing!!!!
212 replies
59 months ago
Employee Eugene Goosen
We had a car accident last Thursday, when I called outsurance I had the pleasure of dealing with a Mr. Eugene Goosen, who not only went over and above the call of duty with assisting us to get towed, but stayed in contact with us each step of the way until we arrived home again, Eugene you are honestly amazing, salt of the earth and the kind of employee and all round person each of us need to have in our lives, thank you so so much, I am so grateful you answered our call that night.
106 replies
Review Distribution
5 Star
4 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (80%)