HB
Harold B
Active since Dec 2016
59
Reviews
0
Industries
Reviews
59 reviews1 month ago
Lack of urgency
My wife requested that Retirement Annuity proceeds be transferred to Ninety one more than 2 months ago. Between the 2 but mostly old mutual failed miserably in getting this request actioned and resolved. Getting through to them takes forever through autoque calls and inevitably you lose patience and drop the call or they just don't answer. My wife then emailed them to call her back, still waiting. Very unprofessional and disappointed at their lack of urgency and customer service consideration
3 replies
1 month ago
ILL conceived rules
It is inconceivable how people in air-conditioning office can dictate how many kilometers you drive per day/month. What these suits ignore is the perilous state of our transport system, people living far from their workplace, non existent security ,bad roads forcing detours, the list is endless. While it benefits the company, its clients are strangled by ridiculous and unattainable rules that does not take EVERYONE and EVERY EVENTUALITY, SITUATION into consideration. I cannot chose my my loved ones decide to live,but I can avail myself to help them when they need and by doing so, I am penalized by ill conceived rules. PLEASE RECONSIDER YOUR DISTANCE DRIVING RULES!!!!!!
4 replies
1 month ago
Lack of response
Disgusted that this technical savvy Company cannot link/integrate my information with Vitality. Firstly I called the bank followed the prompts and ended up in Vitality. Vitality advised me that I don't have a bank account yet I have an account since the bank started. My simple question regarding the aura ring send me on a frustrating journey where Vitality transferred ky called which the bank did not answer. I dropped the call and dialled the bank again and after holding on forever, I dropped the call. It would appear Discovery Bank is competing with the Government for the WORSE service ever
1 reply
1 month ago
It was a pleasure dealing with Precious the consummate professional who explained honestly the process, kept up to date, went the extra with assisting with rentals and closing the process like a world champ
It was a pleasure dealing with Precious the consummate professional who explained honestly the process, kept up to date, went the extra with assisting with rentals and closing the process like a world champ. Thank you Precious and Proline
1 reply
3 months ago
Atrocious attitude and service
This company's customer service genuinely is Worse than the government. A simple request could not be attended to. I called was promised someone will call back, no response. I escalated to Manager HENRY received promise that someone will contact me, NOTHING. Followed up a few times, I am still waiting for a very simple question to be responded to. Sad how company can disrespect customer
0 replies
4 months ago
Ignore complaint
I wrote to Discovery insure and followed it up twice regarding a complaint about the quality of paint work on my roof when they attended to a claim. I provided pictures for ease of reference to illustrate my dissatisfaction yet they choose to ignore ref no 11799788367 & 11757030177
4 replies
7 months ago
Refusing to take responsibility and do right thing
I communicated with Discovery insure on about the 15th October 2025 after noticing that my Discovery drive benefit was incorrectly paid into the premium payer account instead of Discovery miles. I spoke with Levodia and I was ASSURED by Levodia that she had rectified the situation. Then this month (November) I note with frustration that my request despite assurances was again paid to premium paying account. I then contacted them and they do NOT take responsibility for their mistake. I requested to speak to ever elusive or ghost Manager. I was contacted by a 2 IC and explained my story to her. She was going escalate it and get back to me. Nothing happened, I made a follow-up yesterday and I was told they apolog but tough luck,you will have wait for December 2025 to see if the changes affected by Levodia. I REFUSE to accept their incompetence and blaming systems because when I pointed out that they offer benefits like 30% discount on Takealot which I wanted to utilise my Discovery Miles with I was told they will escalate and from another agent, wait until December. I AM NOT ACCEPTING IT, THEY MADE THE MISTAKE BECAUSE I WAS ASSURED MY REQUEST WAS ACTIONED A MONTH AGO.
4 replies
9 months ago
BROKEN PROMISES AND LIES
What a pity that a simple task and request cannot be executed by the Discovery Life team. Needless to say that they promise you one thing and does NOT deliver. The ever elusive Managers never available to rectify or sort out the mess created by their staff. I requested a change on my policy. The change was confirmed done after i was told that the commencement of the change i chose need to be adjusted which i accepted and agreed to. This change created a refund as confirmed by the consultant a spoke with. I was then told that a form will be emailed to me which i needed to complete and the refund takes up to 3 days. i was happy with that and requested that the form be mailed. Needless to say the form was not mailed i thought that maybe just maybe they will act on the phone conversation and refund. well i was not that lucky. i then email them from my gmail account and they acknowledge but came back that they cannot act because the gmail email does not correspond with the email on record. Needless to say that no form arrived because as of writing this review i searched my email i ther is no email from Discovery Life with any form attached (i must add the new email from Microsoft is really not user friendly) Nonetheless i did search. Today i spoke to another consultant amd again i was promised an email with the form, NOTHING. i THEN SAID THE ELUSIVE mANAGER NEVER TAKES CALLS AND I NEEDED TO SPEAK TO ONE SO YJAY SOMEBODY TAKES ACCOUNTABILITY FOR THE INCONVENIENCE. I WAS TOLD A MANAGER WILL CALL ME TODAY. YOU GUESSED IT, I AM STILL WAITING. What should have been resolved mid last week extend into this week. NO ONE IS TAKING ACCOUNTABILITY SIMI**** LIKE OUR SOUTH AFRICAN GOVERNMENT, PROMISES, PROMISES RELATES TO INCONVENIENCE AND LIES!!!!!!
2 replies
11 months ago
Unacceptable service lapse
The worst customer service ever, not answering phone calls, not responding to emails, poor communications, poor investment returns and overall I will never recommend this Company to anybody
1 reply
18 months ago
When qualifications and experience fails
Our recent claim was repudiated when the assessor made unproven findings that the spacing of the brandering of the roof is 560m which according to him is outside of building standard. The assessor was in our house and I did not see him measure what he claimed was outside of approved building standing. The burning question here is how many homeowners know what the brandering space must be. Secondly as a homeowner must you just accept what the assessor claims to be his/her finding. I doubted his assessment and challenged him to prove it to me in my presence and I am met with silence. I first WhatsApp him then mailed Discovery with photos I took which I believe proof that the brandering is within the insurance mentioned accepted range. The challenge to proof me wrong and assessor remains open. I just hope ethics will prevail where a mistake was made for Discovery to own up and do the right thing and NOT MOVE THE GOAL POSTS. I firmly believe I am prejudiced and suffer consequences. It pains me there is homeowners out there unaware of what the brandering spacing must be paying premium diligently only to be met with this conundrum which I may add is not asked when you apply for the insurance, WHAT IS YOUR BRANDERING SPACING and at that stage the insurance is either accepted or declined, not at claim stage
4 replies
Review Distribution
5 Star
4 (6.779661016949152%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.694915254237288%)
1 Star
54 (91.52542372881356%)