Active since Dec 2016
33
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Reviews
33 reviews2 months ago
Services Suspended for “Outstanding” MTN Amount That Doesn’t Exist
SSDA is claiming that I have an outstanding balance on my MTN account. However, my official MTN statement clearly reflects no outstanding balance. Despite this, my services have been suspended. I have contacted SSDA multiple times on different platforms requesting: A detailed statement showing the alleged outstanding amount A breakdown of charges An explanation for the discrepancy Each time I am promised feedback, but nothing is provided. No statement. No clarity. No resolution. I cannot pay an amount that does not appear on my MTN account and that I have not been given proof of. I am requesting: A full detailed statement from SSDA Written clarification reconciling the difference Immediate reinstatement of my services This matter needs urgent attention.
53 replies
9 months ago
*****ulent Use of My Smart Shopper Card + Account Details Altered – No Response from Pick n Pay
I am extremely concerned and disappointed by the lack of response and apparent lack of security on the Pick n Pay Smart Shopper system. On 14 July 2025, I received a digital receipt for a purchase made at a Randburg store – a location I have never been to, as I live in Jeffreys Bay, Eastern Cape. This receipt shows: A liquor purchase Smart Shopper points redeemed And most alarmingly, my name and surname on the receipt were replaced with just an initial for each. This is not how my details have ever appeared on receipts before – this clearly shows that someone accessed and tampered with my account information. I did not authorise this purchase or any changes to my personal details. This is extremely disturbing and a serious breach of my privacy and security. To make matters worse, I immediately contacted Pick n Pay through the proper channels and received no response. I am demanding the following: An urgent investigation into how my card was used *****ulently in Randburg. An explanation as to how my personal details were changed without my consent. A full reinstatement of any Smart Shopper points that were ******. A clear outline of what security measures are being taken to prevent this from happening again. Your silence is unacceptable. I trusted Pick n Pay with my personal data and loyalty account, and that trust has now been broken. I am forced to escalate this on a public platform as your customer service has completely failed me.
53 replies
9 months ago
Capitec Chargeback Process Now a Joke
Capitec, what is going on with your chargeback process? I submitted a clear request (Ref: 136202473) with all the required details and proof. After answering what felt like ten thousand unnecessary questions, I was told the case would be referred to an “agent who will contact me.” That was days ago — and still NOTHING. In the past, my chargeback requests were approved within 24 hours, and I was refunded while the investigation was still ongoing. Why is this one being ignored? I also clearly stated that I do not want to be contacted by phone. I want email or WhatsApp only — I want everything in writing. Capitec, your service has dropped drastically. Sort this out and give me proper feedback. This is unacceptable.
53 replies
10 months ago
Credit Offer Unfair Despite Improved Credit Score
I’ve been a loyal Capitec client and have consistently worked to improve my credit score over the past few months. Despite this, the credit amount I’m offered (R7 107) has not changed at all. It is extremely frustrating and disappointing that my improved credit profile has not been acknowledged in any way. It seems unfair that a better credit score does not result in a better offer — especially when Capitec advertises that your credit profile affects your offer. I have contacted the bank and requested a review and reconsideration of my credit offer, but have received no helpful explanation or adjustment. I respectfully request that Capitec reviews my profile again and updates the credit offer to reflect my current financial standing. I’d appreciate feedback and transparency on how these amounts are calculated. Capitec, please do better for loyal clients who are financially responsible.
56 replies
16 months ago
Chargeback refund time of 24 hours is a complete lie and *********** call centre agents!!
Some of your WhatsApp call centre agents are really *********** when it comes to their jobs. I've logged a chargeback, and according to the WhatsApp call centre, I will receive the funds provisionally within 24 hours. On a next chat, upon requesting feedback about when this will be received, another agent said it takes 30 days for chargeback investigations. What happened to the 24 hour provisional refund time? I'm awaiting a proper response otherwise I will report it to the Ombud... Please train your agents to have knowledge if they want to work in that department!!!!!
0 replies
16 months ago
Chargeback refund time of 24 hours is a complete lie and *********** call centre agents!!
Some of your WhatsApp call centre agents are really *********** when it comes to their jobs. I've logged a chargeback, and according to the WhatsApp call centre, I will receive the funds provisionally within 24 hours. On a next chat, upon requesting feedback about when this will be received, another agent said it takes 30 days for chargeback investigations. What happened to the 24 hour provisional refund time? I'm awaiting a proper response otherwise I will report it to the Ombud... Please train your agents to have knowledge if they want to work in that department!!!!!
0 replies
16 months ago
Never order online
This has been my most terrible online shopping experience to date. I made an order on November 30, 2024. Today signifies 8 business days, and the order remains undelivered. The website inaccurately claims a delivery time of 2-5 business days. It appears to be more around 2-5 months, doesn't it? The communication is ineffective across all platforms. When I inquire about my order, no one seems to know its whereabouts, and I receive the same standard reply: 'your issue has been escalated, and you will be contacted shortly'. This does not occur. This is *****ing. Accepted payment but failed to provide the service. Absolutely do not place any online orders with Incredible! The company should have their name changed to Incredible *******ion!!
56 replies
34 months ago
DO NOT buy ANY pens from PicknPay
I bought a set of 4 colour gel pens a week ago for a friend as a birthday gift. When she opened the pack and tested the pens, only 1 of them are writing properly. The one is completely dry. I no longer have the receipt, but the loyalty card which I used when purchasing it. Really embarrassed and disappointed that my friend had to be disappointed in her gift and returned it to me.
106 replies
42 months ago
SBSA LOAN 2 Credit Enquiry without my consent
I had just pulled a copy of my credit report from Clear Score and was shocked to see enquiries made by Standard Bank which I have no knowledge of applying for. I never applied for any credit from any bank. I need this removed because it has really affected my record negatively. I definitely did not give consent to any credit enquiries. Please advise.
132 replies
44 months ago
Clientele operate under false pretentions
My fiancé took out a policy for R280 per month. He cancelled the policy telephonically within the 5 day cool off period, but never received a refund. He cancelled because when he spoke to a consultant when he applied for the policy, he was given false information regarding the policy. When he phoned to cancel, another consultant apologized that he was treated like that by the initial consultant. After canceling, he then suspended the monthly debicheck premium on the ABSA banking app, but it was deducted again for a second consecutive month! On the app, the policy remained active. NEVER EVER take out policies with Clientele - they operate under false pretentions and refuse to give refunds! They are quick to call you when they want your money, but when you have concerns or want your money back, they are useless.
148 replies
Review Distribution
5 Star
1 (3.0303030303030303%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
31 (93.93939393939394%)