Active since Dec 2016
19
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Reviews
19 reviews7 months ago
No Communication, Bad Service
I have always expected professionalism and courtesy when dealing with your business, but unfortunately, my recent experience fell far below acceptable standards. The issues I encountered were as follows: On 2 Sep'25 the incorrect medication was sent, I requested Marara Pharmacy to collect the wrong medication. As they did via DSV courier the they send. I gave the original Script Claim form and the boxes of medication to the driver. On 8 Sep'25 I requested a follow up on the credit note and the correct co payment. No response. On 15 Sep'25 I requested again a follow up on the credit note and the correct payment. No response. On 18 Sep'25 I requested yet again the credit note and the correct co payment. No response. On 23 Sep'25 I responded with the medical aid number to again request the credit note and the correct co payment. No response. 2 Boxes (60 capsules) of Corpocid 20mg has been sent. This medication was wrong. This experience has caused a wasted time and frustration. Such service does not reflect the standards your company claims to uphold.
0 replies
8 months ago
So expensive and no good benefits
It seems that the best option for Bestmed to save money it to have a dentist plan outside the savings for 0-7 years of age, what child under the age of 7 develops dental issues, when most of this only arise at the age of 10 and up. My guess is that they would rather get money without spending money on what we pay for. This medical aid is not the Best"medical aid at all. They have taken the foot steps of other medical aids by taking money and not really supporting the payee.
1 reply
22 months ago
Great Service
Good service are very hard to find !! I can with great ease of mind say that the best service given with prompt response. Keep up the good work!!
0 replies
25 months ago
I would like to thank Webuycars Midstream Thinus who went above and beyond to provide the best service
I would like to thank Webuycars Midstream Thinus who went above and beyond to provide the best service. For a first time buyer on Webuycars I can truly give them a 5 star. Thinus from Midstream went out of his way to ensure constant communication and great service. Friendly and professional service. What impressed me the most was the transparency and honesty exhibited throughout the process. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.
53 replies
25 months ago
Discovery & their Poor treatment, but very expensive medical aid
When it comes to payment, Discovery seems be all over the show but when it comes to claims and assistance from a very expensive medical aid they seem to be full of every excuse they can come up with. My Father whom is 75 years old went for his 4th back operation. They fused his spine from S1 up to L5 that is 6 segments that has been fused and this makes is a level three operation. Well that is what we thought, then it came time for my Father to receive rehab as this is whole new life style and there are things that he should not be doing anymore. The declined City Med as they needed more segments to be fused and according to Discovery this operation was only a level two, even with the bone sc**** they did from the hip bone to add to the spine, this still did not convince Discovery that this needed the best after care. I have never been this disappointed, they way Discovery treats their elder is leaving me without words. Do you know what it is like to have the 4th back operation and this one at the age of 75? Dear Discovery, may I never cross paths with you again.
159 replies
40 months ago
Lack/Incompetent Communication
Poor Communication skills. No response from the medical aid after numerous emails and calls. Upgrade the plan, noticed that the forms were incorrect, I then phoned Bonitas, try to resolve the issue, send a new email with the correct form. Surprise to me they did not update on there side as I have brought the error to their attention. Suddenly there is an arrear on the account, and no one can seem to assist me. This is the WORST medical aid ever !!!! Poor Service, lack of communication, and no skilled person to assist.
396 replies
46 months ago
Arrogant Service from MTN
My fathers phone got stolen, he is 73 years old. I phoned MTN to assist as he will not understand nor can he hear very well. I asked MTN to please assist by blocking the sim and place the phone under the blacklist. The operator then said I must phone again when I am with my father as she cannot assist me when I am not close to him he needs to answer a few questions. Were is the humanity??? Does MTN not understand that my father is 73 years old and does not understand all this stuff. But no the operator will rather be arrogant with me and tell me that MTN does not make any outgoing calls. I am so disappointed and would not recommend MTN to anyone. What would it take to for people to get back their humanity and start helping people. Once I get my fathers contract in order I will move him to Vodacom.
0 replies
50 months ago
Bonitas Worst medical aid
After late submission for the Verification of income the member was moved to a higher bracket. I then completed the forms send them through, yes it was late and I made contact with them via email. Payment arrangement was not excepted by them because well the amount must have been to little. So they informed me that only 3 months are allowed to pay the outstanding amount. I agree to that per email and send them the first proof of payment. I paid more then I should have because I did not want them to suspend the medical aid. After going to the Dr, an operation needs to be done the medical aid then informed the Dr rooms that the medical aid has been suspended. After the payment has been done the medical aid still suspended the fund. Incompetent is not even the word I can use to describe the communication and the lack of client service one get from them. I signed another payment arrangement that the payment will be done, however I need the suspension to be lifted. I was on the phone for 30 min, and well that for got me nowhere just more frustrated with the fact they I cannot get assistance from them. They can see my communication and my willingness but they will not have a bit of humanity in them to assist me. Poor service. Poor client service. Poor communication skills. I wish for them to one day see that we are all human and mistakes can happen. But hey the payments are being made they get their money and they are happy while the clients suffer in silence.
53 replies
58 months ago
Account Mixed up
It seems that Vodacom only deliver a service when they feel it is now necessary. My account keeps on being moved onto my Fathers name. My question remains how can Vodacom do that without bank statements or any form of consent? To move my account time and again onto my Fathers name is no frustrating me. Spoke to a Vodacom shop and they informed me that I will need to bring in bank statement to move the account that has been on my name for more then 10 years. So again I am asking Vodacom to step up to the plate and deliver the service I pay for !!
106 replies
60 months ago
Bad Service
Well it seems that a backlog that Hollard is currently experience they seem to put the phone down in your ear, because helping a client is way to much effort. There is no service what so ever, no communication with any members nor do they have competent people helping. No friendliness !!! Does Hollard not understand how important costumer service are? I keep on phoning and no one helps me properly. Excused are given over and over, my question is if a member passes on do they have more excuses when they have to pay out? I am so disappointed in the type of service they give, but do not dare to skip a payment.
53 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (84.21052631578948%)