DW
Doug W
Active since Dec 2016
6
Reviews
0
Industries
Reviews
6 reviews29 months ago
WhatsApp Bot useless.
It is just so exasperating trying to get service from Webafrica. They do not take calls so all support issues have to go through a WhatsApp Bot which is painfully slow and quite simply unacceptable. We have had no Fibre service for more than a week and we cannot resolve it.
0 replies
59 months ago
Corporate business not taking responsibility
I have had a Gillette Sensor Razor for many years and continue to replace the blades when needed. I have always got a pack of blades available at home. Unfortunately my razor broke. Normal wear and tear. I went to various Gillette suppliers to buy a new razor handle only to be told that the handle is no longer supplied in South Africa. So I complaint and suggested that Gillette have one of 2 options: 1. Either credit me for blades I have already bought. The pack is open, so the retailer will not accept the open pack and pass credit, or 2. Give me a free new razor (available in South Africa) in lieu of the blades I have paid for. The complaints department phoned me promptly, but only to tell me that they can’t do anything about this. They are not prepared to offer either of my proposed options above. This is unacceptable!!! Gillette do not support their brand and have a typical large corporate attitude of “take it or leave it”! Bear in mind that the blades are not cheap!
0 replies
59 months ago
Electricity Department rip off
Last week I was required to have the power turned off at our house while the roofing contractor installed a single corrugated roof sheet, where the overhead power cables entered the house. I phoned the Electricity Department who told me that I must go to the municipal offices for this application. I went to Fish Hoek Municipal Offices and the gentleman at the reception desk said categorically that this application had to be made at the Electricity department in Muizenberg. I drove to Muizenberg and arrived there at about 12 noon on Tuesday 1st June. I met Warren Fritz who explained that a form needed to be completed and a fee paid, but it could not be done at Muizenberg. It had to be done at Rosmead Avenue Electricity Department and they close at 12.30pm. Too late!!!!! On Wednesday 2nd June, I travelled from my home in Fish Hoek to Rosmead Avenue and completed the necessary form which was handed in, a copy of my ID was taken and I was given me a document in return for payment. I then offer to make payment, and get told that I now need to go stand in the queue at Plumstead Cash Office to pay the fee!! At this stage I am fuming and cannot understand how in the tech world of today we can't make a credit card payment or EFT as we do in business everyday!!! Furthermore, our municipality claims "the City that works for you"???? Furthermore, I explained firstly, that I think the charge is unreasonable as our municipal charges are high enough and should cover these minor eventualities, but also the request could be handled by the flick of a switch on the opposite side of the road and did not need 2 visits to site to turn off the power and then another to turn on the power. She said that there was nothing more she could do for me. I paid the R548-00 in full that afternoon. On Friday 4th June, the electricity department truck arrived on site and as I said, they turned off the power, the roof sheet was fitted and they turned on the power again without leaving the site and I have the roofing contractor team to witness this. So why should I have to pay for 2 visits to site? I would expect at minimum a R274-00 credit to my account, although in reality I feel that the cost to me was far more than this, as I was shunted around by the Electricity department. From pillar to post!!
0 replies
71 months ago
Poor customer service
I am meant to receive my home loan statements electronically monthly and when I access the app I can normally recall older statements for accounting purposes. The app does not show the statements for October and November 2019 and I have requested the statements 3 times by email in the last 2 weeks and have still not had a response. As a result I cannot complete my accounting.
105 replies
73 months ago
No response from Webtrader.
One of the awkward processes with Standard Bank Webtrader is that when you want to withdraw funds you, need to make a request to them either by phone call or email. Their call centre is not working during the lockdown so we are limited to emails which they are not answering, probably due to high work volumes. Since mid last week. I need to transfer funds to a Portuguese Bank account urgently which requires that I change my transactional bank account with them from Investec. This should be simple, but I have now sent 5 emails without response. Furthermore, they want FICA details which the website indicates must be posted to them. This is both impossible during lockdown and and antiquated as even proof of address these days are computer printed documents. Sorry to rant. Do you perhaps have another contact (maybe more direct or senior) other than securtites@standardbank.co.za?
315 replies
113 months ago
Bought a kettle and toaster
<p>In November I purchased a Russell Hobbs Kettle and Toaster on One day Only. It was delivered promptly, however when opening the box and attempting to boil water, my wife noticed that the on/off switch was broken. We immdiately (19 Nov) contacted One Day Only and were asked to pack the kettle only in a box and it would be collected from our home address. This went smoothly. Since then however we have been told that they are waiting for their supplier to approve replacement of the kettle. On Thursday 15th December I was told in an email that the replacement kettle has been despatched to their warehouse. I asked for a committed delivery date with no response. It has taken a month to get action and we still do not have a kettle which is needed during our coming holidays. We are disillusioned with One Day Only and would certainly think twice before buying from them again. Their service compared to other online retail sites leaves much to be desired.</p>
0 replies
Review Distribution
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2 Star
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1 Star
6 (100%)