Active since Dec 2016
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5 reviews96 months ago
Incompetent thieves
Poor service and no feedback since Feb regarding fee changes on my revolving loan account. A revolving loan will be offered to you with the promise that if you don't use it, you don't pay any fees. However, as of Feb this year, I do pay fees. I am the only one I know of, and Feb cannot give me any answers as to why this is. I was called in Feb by an agent offering an increased limit which I accepted. No other changes have been made that I agreed to, certainly not regarding the T's and C's. I have called the premier suite 3 times and spent hours in a branch with a consultant who also spent ages on the phone. All queries are escalated to a supervisor who will apparently call, but never does. And in 2018, if I miss your call, surely you can pop me an email? I want this resolved FNB. I want these charges reversed as I am not paying for a service for which I should not have been charged. If not, I will have to consider moving to a bank that does not steal from its clients.
53 replies
97 months ago
SCAM ALERT: DO NOT EVER SIGN UP WITH CLIENTELE
Clientele you are a bunch of thieves! Cunning call centre agents entice older people with the promises of these lump sum payouts in the event of hospitalisation, only to find out years later that it is NOT WORTH IT! Clientele website states the following: [The pay-out is in cash, from R1,000 to R20,000 depending on the option chosen. In addition to the lump sum, if your hospital stay is more than 10 days, you will receive a daily cash benefit of between R100 and R2,000 per day. The plan is affordable. – Individuals pay between R99 and R338 per month depending on the option chosen.] Answer me this, Clientele: if one's premium is R278 per month, how can the lump sum payout be R1236????? A premium of R278 is closer to the upper limits of your "affordable" range, so why is the payout just barely over the minimum amount? After 10 days in hospital, and PAYING the hospital offices to get reports needed by Clientele for the claim, a payout of R1236 is received! To make it worth it, one would need to be hospitalised for at least 3 days every 3 months. This is not an insurance, it's a disgusting SCAM. And to top it off, Clientele Legal is just as useless.
0 replies
109 months ago
Poor quality item
<p>When buying an expensive (by my standards) school back pack from Edgars, one expects it to be good quality and to last at least almost to the end of the school year. This is not the case with the Oxford school backpack.</p> <p>I purchased one such backpack which was advertsied to be a "strong backpack" in January this year. 2weeks into the first term, the bag began to tear. My daughter is in grade 3 and does not carry a heavy weight / bulky items in her school bag therefore the cause is not overloading the bag. </p> <p>It continued to tear until the end of last term, so much so that the inner contents of the bag were visible even when it was zipped up. I could not allow her to continue for any longer with this embarrassment of a backpack, so I purchased a new, much better quality one from a regular old supermarket.</p> <p>Needless to say, I have no faith in any schoolwear items from Edgars and I will not be urchasing anything there again in a hurry.</p> <p> </p>
112 replies
112 months ago
Zero customer service. Pathetic and Infuriating!
<p>I have been asking for 7 months to have the Get more subscription taken off my contract. I did not ask for it, and I don't use it! </p> <p>In April of 2016, I joined up with Cell C at the Pavilion. I did ask for extra data to be added to my account monthly. The agent in the store showed me on my printout what my contract amount was and that there was an additional amount of R59 for the data. I was happy....but that was shortlived. I noticed that I was not getting any additional data but my account was being debited for the additional R59. It turned out that the R59 was for a Get more subscription. I am inclined to think that the agent at the store knew exactly what he was adding on to my account and that I would be none the wiser. </p> <p> </p> <p>I revisited the Cell C store in the Pavilion on 8 August 2016. I was put on to a call with an agent from Get more - as apparently Cell C themselves cannot do anything to resolve the query. I was informed that 30 days notice was required, therefore my account would be debited once more with the Get more subscription fee. I accepted this and I was hopeful that it would be resolved.</p> <p> </p> <p>But no. Why, why, why????!?!?!?!?!?!?! It does not seem possible for service providers to do what they promise to do. They "escalated" the query about a dozen times. They assured me I would have credit for all the amounts that were debited after September and that it would then come off my debit order amount. They assured me this for Dec, and then for Jan...... but lo and behold, Jan debit order today and I am still being charged for it. I am doubtful of whether I will ever see an end to this, other than my contract coming to an end.</p> <p> </p> <p>I am furious! I will never recommend Cell C or sign with them again.</p> <p> </p> <p> </p>
280 replies
113 months ago
If only I could give 0 stars!
<p>I order 4 block mounted canvas prints early in November. They were to be Christmas gifts. Early on all seemed fine. Peter answered the phone and responded to my initial email. When I sent through the pictures I wanted printed via email, however, there was no response. I tried calling numerous times and there was no answer. I then got hold of someone at head office, but she stated that she could not help as she is not in the same area or division in the company. She did give me an alternative number for Peter. I called that number and got through to him. He said he would get back to me, he didn't. I then called him again. He said I would have my prints by the end of this week as they are closing for Christmas. It appears today (from the voicemail message) that they have closed already and I do not have my prints. I didn't even need them to be posted. They were to be collected from Peter as soon as he let me know they were ready. I'm not sure I will ever receive the goods I paid for from something 2 talk about. </p>
112 replies
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5 (100%)