IK
Itumeleng K
Active since Dec 2016
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Unacceptable bad service
I received a message from Mr Price that my credit has increased to R3300 .When i arrived at Daveyton Mall ,I went staright to Mr Price Cellur or Mobile ,Mr Price that sells phones and laptops ,and related products.Then a very nice lady inbthe morning around 11:00 am assisted me ,i then explained to the lady that I will come back after work ,but when I get to the office in Daveyton I then changed my mind to fo back to Mr Price Cellular or Mobile to use my credit to buy a laptop .I found a different lady by the counter she assisted very well ,but she had to call the call centre to verify my account .Suddenly I was assisted by a certain lady again by the name of Nokuthula at Mr Price credit department ,she asked questions I answered very well and some of the details she updated them such as ,Daveyton is in the East Rand and so on .I produced my ID card first ,as I have opened my account with my ID ,then I produced my license but it was not asked by her "Nokuthula" .I produced my expired license just incase they dnt trust me .Suddenly my expired license is an issue .I explained to Nokuthula that the first point of contact is ID card and not license ,license can be used as a secondary document should I dnt produce my ID card .But she was difficult telling me that my license has expired, and I am telling her that my expired license has nothing to do with my account ,I opened my account with ID card .Then I said to her that I will report this to hello Peter and with bad attitude, she said "you can go ahead " the reference of the call is 6929936 and email address she said I can complain is ,service@mpt.com .So in a nutshell ,I would say that ,Mr Price must hire people that are competent ,if I was a white person ,I would be assisted. Hello Peter please attend to this matter ,if this is not solved ,I am taking this to the competition Commission so assist me further .Regards Itumeleng Kekana
56 replies
11 months ago
Bad service ,disappointing service at Makro
On the 5th of May 2025 ,I made an order for my ink cartridge that totalled to R1380 ,transaction was made online .Then I received an email confirmation stating that on the 8th of May 2025,I will receive my order .I wanted on the 8th and on the 9th of May I made a call and it was answered by the lady called Mpho who was working on my refund with order no:OD43433077906561110 .When I called I explained to her my frustration and I asked her to refund my account ,she did so ,during the process ,I asked her that I need a manager or supervisor's email someone to talk to,she said I can only send an email to online support or something but she mentioned something has to do with an email somewhere in makro and not a supervisor or manager's .She then dropped the phone whilst I was talking to her .And what frustrated me is that ,my refund will take 7 days to appear in my account and it means my business cannot continue because I must order my cartridge from another company or outlet .I thought Makro was outstanding shop and better than other retails clearly I was wrong .The service I received was poor ,bad and I didnt even receive a call to explain why my order was not received in time,had I never made a call ,I wouldn't be advised regarding my order.So anyone that is thing to make online transaction or any other shopping in Makro ,just expect bad service from their employees to management .As a result I will forward this message to mystery shoppers as well .
58 replies
26 months ago
Bad ,horrible service from FNB
We went to FNB branch in Germiston Golden Walk ,to enquire about our account that needs to be reactivated ,at the entrance we were assisted by Rose she said "she's branch manager" ....we don't know if she's lying or not.Therefore we explained to her what we need to do.She was rude first of all ,she kept on saying " do you tell me what to to?"and when we explained that according go the lawyers that were handling our arrears business account ,they just told us to pay the out standing money in the account and we did.So really we not happy with her service ,she didn't even apologise to us.I told her that I am going to tell Hello Peter ,and she said"you can go it's fine ,I dnt care"....
56 replies
32 months ago
PBO status application
Good day SARS Department I am not happy with the service from SARS ,I am have an NPO ,I have tax number for it and I have also app**** for PBO ,ever since I have been engaging with SARS and I have not been receiving an update with my application.Its been three months now waiting for my application out come .I have emailed Patience Makgobo and she received my documents ,however the feed back ,regarding the status of the application ,it's the one that is killing the silence .Well I ignored the follow up from her,I then emailed to SARS PBO department ,then I received the case no:470586885.I am still waiting for response as well.
0 replies
33 months ago
Exceptional services received .
Good day ,I was at FNB Daveyton Branch ,together with my business partner on the 20th July 2023.And we arrived there very frustrated and angry ,firstly at the entrance a beautiful lady by the name of Londiwe ,welcomed us with a smile ,she asked how can she help us? She attentively listened to our story ,she didn't wait time and directed us to her team leader ,Faith Matobetobe .She also listened to us ,she calmed us down and apologized ,she attended our matter ,because it was internet banking misunderstanding we had with the branch and FNB call centre.While Faith was attending to our matter ,branch manager came in ,he's name is Sam.He also heard our problem ,he apologied and what thrilled us was that ,he asked us question regarding our business what we do and he told him that we are an NPO and Sam further engaged with us informing us about CSR project they normally have at FNB.So the in a nutshell ,the branch turn our complaint into a compliment ,they went extra miles ,they were interested in our business .I never thought that I we could find such welcome especially in a township .So those three employees are wonderful and they know they story ,the bank language ,simplicity and sound mind .Faith must be promoted from team leader to another higher position .And Londiwe to another position too ,not forgetting Sam , an Executive I think .So thank you FNB branch ,Hope And Harmony Foundation Centre will be forever be indebted to you .We deiced to open accounts for our employees for their salaries .Keep up the good work and continue to do exceptional work .God will elevate you guys .Well done.
60 replies
37 months ago
Treated unfairly
I would like complain about Food Forward ,early in Feb 2023 I applied for food donation ,however on our first application I understand that we did not have enough resources or equipments like ,big pots that can cook for 70 to 100 people ,we didnt have gas stove and ,pallets .Then our application was declined when the lady came to assess and validate the application .She asked some questions and we answered according to our best of ability .She left our organisation but she managed to advise us of the things needed for chances of application approval.On the second application she came again ,it was the same lady by the name of Lebogang but this time around she was with another lady with a Xhosa name,I forgot her name ,they did the same assessment and analysis ,Lebogang found the resources she advised us to have ,like the big pots that accommodate 70 people ,gas stove and pallets .And on our first application she said those resources will be just for appearance's sake as we are a volunteering and starting organisation working with children from 6 to 17 years that are vulnerable.Both of them declined our application ,their reason was that ,when they make announced visits ,they should find us cooking already for the kids ,we failed to understand as a starting organisation that we don't have food at all ,we depend on donations that we receive and she kept on insisting that we should be found cooking .So it is disappointing how our people can fail us and really with efforts we did to get those required resources as she said that they will be used for appearance sake on the pictures ,yet she changed the story when she came to our organisation .I ask that other starting organisation they should not treated in that way we were treated.By the way we are based in Daveyton Ekurhuleni and the name of our Organisation is Hope And Harmony Foundation Centre ,npo no 255-280 .We have been operation for 3 years now ,monitored by social Development .
0 replies
78 months ago
Insurance Claim
My name is Mrs Refiloe Nana Mashile-Fenyane and I lost my daughter in August the 17th 2019,I am a pensioner 70 years of age,my late daughter was insured under my insurance as I am an account holder and she was my beneficiary,when i joined the insurance I also covered my daughter of which it was in 2015 and she was already over 21 years of age and Smartlife did not communicate with me that at a certain age she is no longer covered,I assumed that she is covered as I am old and I dnt know how this things work,I went to their offices in Mayfield mall daveyton to claim during her burial period as I was preparing for her funeral and I was told that insurance won't be able to paid out as she is over 21 years,of which my problem is that all along she was 21 years of age from 2015 till now and they didn't write a letter or call or sms to say she is over 21 ,instate they keep on deducting my money on every the 1st of every month R119 till now.Then my son and I we complained to ombudsman and they gave us case number of which till today they are still working on it and there is no communication from them unless my son writes an email to them.So I didn't burry my daughter with dignity as Smartlife was my only hope and home depending on them that time.Its been four months now I am told that my file is been attended to but they dnt tell me how long it will take.I was one of the targeted pension for them as they send their consultants to us when we (pensioners) withdraw our money at SASSA but they dnt explain this things how they work because we old and dnt know anything,we assume that everything is fine only to find out when your loved one has passed away and you want to claim from Smartlife and you will be told stories .They only achieved their sales but they didn't care about us pensioners .And some of pensioners are still targeted like me going through what I went through,luckily I have a son who is learned and assisting me to follow right channels like Hello Peter and ombudsman .It is very sad what senior poor citizens are going through in this country .Hope Hello Peter will assist me about this issue.Thank you .
0 replies
81 months ago
Funeral cover Smarlife claims insurance
Good day My name is Refiloe Nana Mashile /Fenyane and I am a pensioner.I have a funeral cover with Smart claims for pensioners which I applied from one of their consultants .I also cover my late daughter Matshepo Precious Mashile who was already over 21 years in 2015.Now that she is late,I have burrows her on the 23 August 2019 of which when I went to claim for funeral cover I was told that they cannot payout since she has been kicked out already by Smart life claims insurance but I was never explained how it works as I am old ,age of 72 years now.I struggled to burry my daughter as she was covered and also a beneficiary of which I am still paying R119.00 a month .I need assist to get my money back since I didn't burry my daughter with dignity depending on smart life claims insurance .
105 replies
97 months ago
Cheque and debit card dispute form
I went to fnb in jhb on the 4th of April 2018 and I was assisted by the consultant by the name of Yoliswa Mkhize,I asked her to assist me with the debit card dispute which took place on my account in March 2018,she asked for my I'D card and started doing the transaction.She then gave me the reference number for future purposes,but before she started doing the transaction I asked her if she will need any documents from me, and she said my I'D card it will be okay,she told me that the dispute debit card will take about 7 working days,then I left ,after 7days working I called FNB call centre on ********** and the consultant there told me that the transaction will take 30 working days,then I was confused! Then on the 24th April 2018 I called FNB call centre again to find out how far is my transaction and I was told that FNB has send me a message that says"i need to resubmit the documents or transaction again" of which I didn't even receive that message or voicemail or email ,I asked the consultant why I must resubmit,the consultant told me that there are documnets that are outstanding of which I asked Yoliswa Mkhize if any documents will be needed she said no my I'D card will be fine.And I am not prepared to resubmit any documents because it's time consuming going to FNB offices time and time again with different information we receive from consultants.I just want FNB to refund my money and to close my account so that I can move to another bank!I liked FNB a lot with it's advanced technology but if it's employees are not trained accordingly,then they will lose customers.The reference number I was give is: ********** 4_ ********** 67.And I dnt who is the branch manager of that branch in JHB,I want these issue to be resolved.
53 replies
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