Active since Jan 2017
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5 reviews23 months ago
Real Broadband administration causing so much grief in our lives.
Don't use Realbroadband, they do not process cancelations, and will send you invoice after invoice, and debit your account after cancelling and then send letters of demand. On the 4th of October 2023 I called Real Broad Brand to inform them we would no longer require their services as we would be moving out to a new property in mid-October, due to calendar notice, the last month would be November 2023. They acknowledged and said the cancelation request would be processed. Low and behold we received an invoice to pay for the month of Dec 2023. I called them on the 22nd November querying this and was informed that this was a clerical error and they would not debit us, a Whatsapp was also sent, and they responded they would send a communication to their finance department. But… of course they did debit us, so I reversed the debit order and placed a block on them. Today I received a letter of demand, CAN YOU BELIVE IT, a letter of demand. If you would be happy with this type of “service” they hey… by all means go for Realbroadband.
0 replies
73 months ago
Vox cut fibre service off early but won't refund pro-Rata amount
In February I notified Vox that I would be moving in March as I had sold my property. I requested that my fibre connection remain active till the 31st March which they confirmed. I therefore paid the full monthly subscription for the month of March. On the 13th of March Vox cut-off our fibre connection. We called to complain and were told this sometimes happens but they could not reconnect us. I was furious. We then lodged a complaint instructing Vox to refund us with a pro-rata for the remaining period, for which we had paid, but were not going to get any service. The reply was a straight, no refund will be made. Sickening how some corporates could not care less.
0 replies
80 months ago
DStv (MultiChoice) - outrageous amount debited after contract ends.
My two year fixed contract ended in August 2019. I contacted M-choice on the 24th August at 13:02 and informed them I needed to cancel my subscription due to financial reasons. The consultant informed me that my subscription would end around the 20th September and there would be no further charges. On the 19th September I received an SMS informing me that a debit order of R2544.06 would be coming of my account. You can imagine my reaction. I called the help desk on the 19th Sep at 14:44 and told them there had better not be a debit from my account for this amount. The consultant rambled on about some previous decoder and bla, bla, bla... I said if this is not sorted out I will go onto Hello Peter and load a complaint. Well as you can imagine they debited my account with R 2544.06. Life is stressful enough without companies committing this type of abuse on people. There should be some form of repercussions for companies doing this sort of thing. If I laid a case of theft against a person for stealing this amount of money they could face jail time... so why do companies get away with it.
0 replies
105 months ago
ADT don't perform patrols requested
I notified ADT on Thursday 3rd August I would be going away for two days. I told the operator that I was very concerned because there had been suspicious behaviour. I instructed them to do random patrols and place notes in the post box with each patrol over the two days I was going to be away. Well I was robbed while away. When I checked my post box there was not a single slip. When I complained they sent out two people, I showed them the footage of the robbery, they said they would investigate and make sure that the information of my going away had not been leaked by ADT. I have phoned ADT numerous times and have spoken to two supervisors at the control centre, they say they will investigate and come back to me, no one has come back to me yet. Shocking.
61 replies
113 months ago
MTN debiting unauthorized amounts over over R 5000
<p>Since my MTN account was closed my bank account has been debited twice with amounts exceeding R 5 200-00.</p> <p>My MTN contract came to an end in August this year. On the 11th September I went to the Clearwater MTN branch and gave them the one month notice that is required when moving from an ended contract to pre-paid.</p> <p>On the 4th of October I was officially moved over to pre-paid. Then on the 18th October I took out a new contract with Vodacom and requested a number switch which was performed successfully.</p> <p>I received confirmation from MTN that the number swap was successful. Then…. on the 31st of October a debit came off my account from MTNfor R 5 222.11</p> <p>I instructed the Bank to reverse the unauthorised amount which they did. I then went to the MTN office in 3 Simmonds street to complain, all they said was that there was definitely some suspicious activity on my account, but they did not do anything about it and said I should report it to the police.</p> <p>I went to Florida police station but they told me there was no point in raising a case because it could not be raised against a company because there is no suspect????</p> <p>Anyway I hoped it was just a once off mess-up… not the case….</p> <p>On the 30th November MTN debited me again, this time for R 5 233.51 I again instructed that the debit be reversed.</p> <p>It is shocking that MTN allows this behaviour and when one approaches the MTN consultants, they don’t do anything.</p> <p>I then tried to use the MTN fraud reporting option in which one fills in a form online with all the details and submits that, no surprise nothing happened and I have not heard anything from anyone from that aspect.</p> <p>I have tried calling the MTN pre-paid query line, it asks for the prepaid number then after entering the number it repeats the question even though the number is valid then cuts off.</p> <p> </p> <p>After repeatedly putting posts on MTN's facebook, the eventually sent me a message that they would investigate the issue.... well I have neard nothing from them an once again another amount has been debited from my account this time for R 5 244.91</p> <p>I will have to try go to the police again as MTN obviosuly do not care.</p>
56 replies
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