YH
Yassier H
Active since Jan 2017
47
Reviews
0
Industries
Reviews
47 reviews2 months ago
Debiting an account with 0 outstanding
It's been a more than a week no call back from a manager. Debiting my account that has 0 outstanding payment made in 1st week of December yet , payment reflected on their system as per in store and agents stating payments must take place 2 weeks before month end. I need to pay R225 for a failed debit on an account with 0 amount outstanding is this the type of service you provide to a almost 10 years customer. I'll be switching over
0 replies
2 months ago
5 weeks no vehicle
Sent out car in the 1st week of January we are now in the second week of February. We've been spending money on Uber and lifts to get around. Until our last interaction it's been 2 weeks since the last time we called them. They've only called us once. Our car went in got after 3 weeks the required parts then we were told the car cannot brake or it ends up locking and that's the last we heard from Haval , helderberg. Yet we have to pay the bank and pAy for the repair but no car for a staggering 5 weeks and only 1 phone call made to us.
0 replies
2 months ago
Telkom robbing me R225.18
Telkom committing day light ******* and ICASA does nothing. I was told by customer service to make payment 2 weeks before the due date. My due date is month end on my services with Telkom. I made a payment in the 1st week of December that's 3 weeks prior to the due date. They still tried direct debit me even though on the account was cleared on the 24th of December. They added a R225.18 on a payment I made during the 1st week of December on an account that is cleared. My question what are they trying to debit on an account that is cleared. The refuse to send the call transport of the 04 Feb where the team leader said I had to have made a payment before the 20th. Which I did. Who stands accountable for ridiculous amount of R225.18. please explain how Telkom is the only company I've heard of sending an account into collections after 3 days of non payment. The staff and team leaders have no decorum and no mannerism assisting customers. You should send them for training. The team leader refuse to escalate the query to a contact centre manager. I consider just closing off the account.
0 replies
3 months ago
Best customer service
The best experience in services and customer services. They are number 1 and would recommend them to anyone
56 replies
3 months ago
25+ days waiting still no car.
My Haval went in for repairs the 1st week of January. We are on the 28th still no car. They advised us they are ordering the parts and gave us a quote and we accepted. In the mean time we still have to pay the bank for our car. We have to Uber and pay for lifts from family totalling to R3000. No one has called us to give updates we had to call Haval Somerset West/Helderberg. The have received and installed the parts. One of the warning lights and errors were the hill assist/auto handbrake and abs. After we called on the 27th they said the car is fixed we cannot brake to hard otherwise the wheels will lock. Wasn't this suppose to be part of the fix and secondly should this not be picked up since the had the vehicle for 25+ days. Still noone came back to us with what is happening going forward. Our payment is close to 7000 per month , we paying bit we have no car and we have 2 autistic children that require support service and medical attention that requires our vehicle. Thus is sad because my father passed away last week and I had to Uber and ask for lifts to the hospital and funeral which is very humiliating. We will not consider buying any Haval products moving forward.
0 replies
3 months ago
144 hours contradicts a 48 hour policy payment
Wish I could give old mutual 0. My father passed away last week. I submitted a claim the 22/01 Thursday. Friday they requested an affidavit. I completed the affidavit and submitted it. What I fail to understand is how agents cannot capture information provided to them. They are quick to sign up a customer now we are on the 28th. Their policy is payout with 48 hours. I have 3 products with old mutual and my wife 3 and we are considering cancellation of everything. We have received mediocre similar to what I'm experiencing with her policies. No phone's you. The send sms to say it's in progress. On Monday 26/01 the agent they would have it escalated. It's 48 hours after the 48hours since submitting the claim. Now I must wait another 48 hours to review the claim. That makes it a 144 hours for a claim of 15000. We still need to pay the undertake and make the signage for my father's tomb and the residual monies given to my mom. Since my father was the breadwinner. This has been the worse service in the time of bereavement ever.
56 replies
24 months ago
10 years of service means nothing
I've never been so upset with a company after being a customer for 10+years. I called in today to ask why I have been debited 202 considering the bill has been paid already in full. I have never been so cheesed. Since being a customer I have never asked for relief or credits from Telkom. During my phone the customer service representative said her manager can make a concession then drops the call and send me to a survey. Loosing a customer that brings in on aggregate 12000 per year over a 202 fee. I'll be cancelling my service and go to a different provider
0 replies
25 months ago
Spur Vangate Mall people with taste for life and taste of feel good customer service.
This review goes out to the fantastic service received at one of the Spur steak ranches. Branch: Spur -Vangate Mall. Manager: Mr Moegamad J. Server: Mr Elihle. After months of avoiding Spur as one of our beloved family restaurants because of bad service we decided to go to the one at Vangate Mall as with previous management their service was lacking not so much the food. This time around we were blown away and over the moon. 1. We asked them to prepare the meal 630 for 0700 and they did so perfectly. 2. We asked for our children's food and they delivered. 3. We never asked for water or dates yet we received them with a smile. 4. When we saw the place filling up after 630 we knew we made the right choice as they must be doing a lot of the right things customer service wise. The manager Mr Moegamad and his team really restored my faith and renewed a good, positive vibrant experience that I can only praise. Please let him and staff especially Elihle know about our joyous experience and they'll be seeing me again next month in a couple of weeks for my daughter's birthday.
0 replies
31 months ago
Mismanagement of funds
We are very disappointed, dissatisfied and disgusted at old mutual and their client service. Old mutual has placed our monies that was suppose to be in our old mutual account, into their general account if it is to generate interest in our monies and letting us as the client run around to have this rectified. Today we got a notification from our other bank stating the monies have been placed into our old mutual and it has not. We are resolving this matter and cancelling all 6 products from annuities to bank account.
262 replies
34 months ago
Spur people with no taste for food or service
I think after today one star is toooo much. Where to start 4 spurs 4 X 2 = 8 bad experiences altogether. The spur won't see me or my family anytime soon. Let's see 1. Spur vangate mall. Food was cold sun par and my steak had no salt. Our waiter chose to hover by a bigger table or people he know, my child knocked over a glass because the table was to full he didn't clear the starter dishes. Our table was overloaded. 2. Spur Kenilworth where you have to stand up or literally stand up and call the waiter. Our food one occasion arrived 40 minutes later the lady behind had been waiting longer than us eventhough she was there 10 min before us. The play area had one ramp removed the children had to go up and down one like sardines. 3. Spur Westgate mall, spur or take aways instead. The play area had children over 12 playing so rough it made my 4 year old uncomfortable. We ordered and the family behind us got their food 20min before us. The waiter openly after we complained turned his back on us when we asked for the bill. On another occasion. The tbone steaks we ordered had no salt no taste, we let the manager taste she said it tastes like nothing, they returned it just made new ones placed lots of sauce on it still no taste. 4. Spur ottery we attended tonight the play area was broken, the steaks were chewy and had no taste both the sirloins , and the chicken for the kids were so dry they didn't have any interest in eating. 5. Spur Claremont, I don't know if the waiter had a bad day she had no interest gave us the wrong order and wrong milkshake, I have a peanut allergy I had to go spit out what was in my mouth and take alleegex and tantirin tablets. The food was nothing sort of mediocre. Now we go twice to spur a month because the kids use to enjoy themselves. Let's see the play areas are either broken over crowded have older kids in it, here is the thing I stay physically with my kids and I tip the person standing there. The food a 50 rand steak I'm paying for 199 350gr is nothing sort of poor. I can braai better food. The chicken is often pre cooked. So no flame grilled. We do it because we want to support our local business , it's better to buy a food item at a flea or informal market. I could have bought 4 tbones with a pre grilled weight of 2.4 kgs , yet im paying for a 350 gr each time 199. I'm technically wasting a 149.00 each time. I normally tip the waiters 10 % of my bill the strand part is I'm getting poor service. You guys are still selling the frozen prepacked chips, steers sells better chips. The smaller shops are selling tbone steaks at 80 rand. The chicken tikka spots are selling a whole meal at 60 rand. The question should be why are still as the public supporting you ??? I've never left a food place so sad and disappointed the last few visits it made me consider going to other cheaper food vendors.
0 replies
Review Distribution
5 Star
7 (14.893617021276595%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
40 (85.1063829787234%)