Active since Jan 2017
8
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8 reviews45 months ago
Virtually Non-Existant Customer Service and Poor Claim Payments.
Been struggling to have my husband's care plan updated and having his claim paid from PMB from inception of our membership! Also been having issues with them paying hospital ward fees for a hospital that charges medical aid rates....sent emails in vain as I am waiting for a response on an email sent in February and again in Mid July....it's a sad occurance when one pays nearly R8 000 a month, and you do not get the service you pay for......and when you call the call centre they cannot even tell you for what the short payment was for and tell you to check the hospital pre-auth
134 replies
53 months ago
Terrible Customer Service.
I have unautohorised Addtional Card and Maintenan e fee charges from Nedbank on my card. My cards expired, and were renewed. However, Nedbank charged my account R370 without my prior knowledge or consent. I have been trying to have this resolved with Johnson, Silindile, Sphamandla, Zwelisha, Thato and Londy. However, i keep getting "we have escalated this to our line manager". But, I have yet to receive feedback since 17 November 2021. This is not in line TCF principles. If the manager ignores my request, how many other people's queries have been ignored by the same person?
0 replies
67 months ago
0 Customer Service
I have been trying to get my condition registered as a PMB with Hosmed. I do not get a call or an email from them with the desired information - This after sending 5 or 6 emails - I keep getting the MAC with the wrong information - I have now received the wrong MAC 4 times in a row. Please can a COMPETENT person call or email me to register my condition as a pmb - I also spoke to Martha in Disease Management who told me that my condition does not qualify as a PMB - I have to laugh at this, because according to the Medcial Aid Council Aortic and Mitral valve stenosis falls under a prescribed minimum benefit. I was also not even asked security questions - this is a major infringement of the POPI act !!!
53 replies
84 months ago
Sanlam = No Excellence, Responsiveness or Accountability
I have requested cancellation of my GAP cover, 48hours after applying. I have sent emails to Simeka health. a Ms.Avril Delafontaine as well as the sanlaminfo email address. I have to date, requested cancellation 4 times. After not receiving a response, I called the call centre number and spoke to a gentleman. He had advised to send an email request to cancel. My membership number is ********** . Kindly contact me via the email address my various emails came from as I am not available via telephone.
112 replies
88 months ago
Thieves !
Stay away! They will offer to assist. But end up stealing your money as they cannot deliver the product offered. Paid for an intake on 24 October 2018 and have yet to receive our goods. They do not respond to calls or messages.
0 replies
101 months ago
Disappointed and Robbed....
To Kulula who "typically replies within one hour" - who couldn't be bothered to even reply...so as you chose NOT to respond I herewith feel obliged to post it here... Complaint : Good day, Myself and my husband are regular travelers on kulula, in the last 18 months we have spent approx. R30 000 on flight tickets to and from jhb and durban. Today I am truly and honestly disgruntled and disgusted in your service....Today as we travel home with kulula being our choice of airline once more...we wanted to check our luggage in ,2 minutes before the check in closes- (we were a bit back logged on travel time as we were pulled over in a roadblock..)Which now results in us having to courier our CLOTHES of all things home-with your ground staff at lanseria being ****y about it too. Yet when every single flight I've ever been on with kulula has had a minimum delay of an hour but it seems as if kulula has total disregard for their travellers and that it is okay for the flight times to be tardy and then when we try to explain to the ground attended she just shrugs her shoulders and tells us "well leave your baggage behind or pay the difference for the 14h00 flight"- baring in mind that we have already paid R2500 for one way tickets to Durban... Our flight number today is MN505....I humbly ask for a solution as we now have to yet again fork out money right after Christmas to get our lugguage home via courier and your ground staff shrugging their shoulders and telling us we better get on the flight because they will not wait for us ....we are not the only travellers inconvenienced like this, as there was another couple who were in the same predicament as us...and the courier will probably cost as much as our flight tickets did today...
0 replies
106 months ago
Penny @ motohealth
<p>Thank you Penny, for personally getting our membership cards to us and for making fire under the membership departments bum! You are a star!</p>
56 replies
106 months ago
****** bull**** membership department
<p>I don't think anybody has had to struggle like I have to ,just to get a ****** medical aid card and then your call centre staff has the audacity to say it takes 7 days to print the cards...well yes ma'am the only problem is I've been begging since April for a membership card. It is now heading towards the end of july and still no cards? Your membership department SUCKS!!!</p>
112 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)