Active since Jan 2017
5
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5 reviews24 months ago
No service
I had a delivery of clothes. The jersey arrived torn and with no tag which means I can't take it in to a store. I have emailed 3 times to Poetry's customer care and have phoned 3 times. No one answers.
0 replies
41 months ago
Disgusting management
Absolutely disgusted at the way that they treat their customers. I phoned to get a price of one of their products before driving half an hour away to get it incase it was too expensive. After finding out the price I drove through. To find out while paying that the person I phoned read the price of the wrong product. The manager Ernst then said oh well. Nothing we can do about it. Absolutely no concern as to the fact that I would not have driven half an hour away (and then would need to turn back and go back half an hour) without the product, all because their employee could not read.
0 replies
47 months ago
Blamed me for making what was not ordered.
I ordered with them because they assured me 1-2 weeks to make the couch. I gave specific measurements and the L shape to be on the left. I was delivered a standard size couch, with the L on the right. It was delivered after 3 weeks, on a Saturday where I had to wait from the morning to get it - they showed up at 8 at night. It is extremely uncomfortable and expensive. When I complained that the couch is on the wrong side my response is “I can see you like to find problems and cause trouble” and “I am messing with someone’s business”. I tried to support a local business instead of spending the same amount of money at a coricroft or similar establishment. After being shouted at and being treated aggressively on the phone, being scared to sleep since they know where I live. I won’t be doing that again.
0 replies
49 months ago
Extra charges
Absolutely shocking. We went through the panic of not knowing if we would be having a flight due to Kulula shutting down. To now being at the airport where suddenly we have to pay for a bag? When I booked my flights there was nothing about having to pay for a bag like some other airlines. It is the reason that I chose to fly with kulula. You have always been allowed to have a checked in bag, but now we had to pay R410 for a bag. Why on earth would we have booked with Kulula when adding a bag makes it more expensive than all the other airlines? When asking the ladies at Lanseria, they refused to listen and said I would have seen. When I showed them my emails they still said oh well you have to pay.
0 replies
100 months ago
Charged and cancelled
We booked a flight with Travelstart, they have charged us more than half the amount. Emails us to tell us that we need to pay the rest. I responded asking what the problem was and how we can pay the rest since the full amount should have been deducted, no response yet I get a new email saying our booking was cancelled. I emailed asking how it can be cancelled if we have paid. Still no response from either email.
735 replies
Review Distribution
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1 Star
5 (100%)