ME
marvin E
Active since Jan 2017
5
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0
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5 reviews50 months ago
Worst
Samsung has lost another loyal customer. Below is what you can expect when your R32000 flagship device under warranty breaks. Called Samsung who advised me to take it to the repair center with all the relevant paperwork. 23rd Jan : Phone logged in for repair ETA 5 days 26th Jan : Awaiting parts eta another 5 days 8th Feb : awaiting parts another 2days 11th Feb :awaiting parts another 2 days 16th Feb: Awaiting parts no another 7 days 17th Feb: parts not arriving DNA Samsun loaded SAW (replacement) Samsung requested me to make payment of R1000 as part of the replacement fee. (Made payment same day) 23rd Feb :SAW approved load exchange No stock of replacement , you have to wait till stock arrives.cannot provide ETA. (Requested to choose another device) 24th feb: no stock s21 ultra 5g ( no eta) 28th Feb: no stock of Galaxy fold 3(no eta) 1st March : no stock of anything (no eta) I then called a diffrent sales agent from the same company (samsung za)who confirmed they have all the stock above. I called the agent back and explained that I called another agent who confirmed they have stock of everything. Sales agent said I should send screenshots of items available (i sent it). The sales agent then called me back and explained that they have stock, but the stock they have is for Sale not for replacements . 2nd March: Samsung sent credit sheet via mail. I was told to go to a store ,show the mail,show the credit note and collect a new device. 3rd March: store advised that they cannot provide replacement without sending device to Samsung. (Samsung has the device) 4th March : Credit department can't be reached from Samsung. The customer service agent can't be reached either. I called 4 times left 3 messages and was promised a call back. I Did not receive the call back. Looking forward to hearing what excuse will arise on Monday 7th. Truly sad to see such a tech giant fail at the basics of post service customer care. Ref :3101855234
159 replies
51 months ago
shocking samsung care+ experiance
I am disappointed with the service and experience I'm having with Wefix /Samsung . I called Samsung on 23rd January as my phone was acting up and still under warranty. Samsung advised me to go to Wefix as this was There preferred partner for repairs . As per Samsung they install and replace faulty parts with original Samsung parts provided by Samsung. At we fix I had the opportunity to discuss the issue with a sales agent. I informed the agent that my phone was a very important tool I used for mails, calendar meetings reminders and obviously calls when I'm away from my pc. They assured me that the repair would take 5 days to complete. I handed in the phone with all the necessary documents and received communication stating the job is in for repair.(CWSA329670) 3 days later I received another mail stating awaiting parts( that’s it ,they don’t specify what part or a eta on delivery). The expectation is that you pay R1000 for a phone under warranty ,but you have no clue as to what you will be paying for. Nevertheless This was the last communication received from Wefix. After the 5 days I mailed and called the store constantly with no response. I eventually ended up going in to the store , the guy at the desk then said it actually takes 10 days for the repair. After 10 days I mailed and called again and obviously no different response. I ended up once again having to go in , the sales guy apologized and said they awaiting parts but he would prioritize job number. I requested a ETA as all previous promises where not kept. He asked his manager and the manager said the parts will be delivered in 2 days but he would call me to confirm. After two days and no call I visited the store again. The sales person informed me that they are still awaiting parts and cannot provide a eta. I asked who and where are the parts coming from, His answer was Samsung ….. I called Samsung explaining my concern and frustration .(SAMSUNG CALL REF 7115314493) I asked Samsung to please provide me with an eta of the parts being delivered to Wefix . The agent at Samsung response was shocking , She said she cannot advise or give any clarification on the repair or the parts and suggested I go to wefix for answers. At this point I just gave up, As a customer you are dependent on awaiting feedback with a company that does not value customers , they are unreachable and the telephone by default puts you through to a voice message(for all stores). The waiting period on my repair went from 5 days to 10days to 20 days to a month. To date I have not received my phone but was informed that parts should be delivered by 26th Feb. Its unfortunate that a company like Samsung would not look at reviews before selecting a partner like we fix. Most reviews are not good at all with majority of customers being unhappy . I hope never to deal with this awful company again….
265 replies
51 months ago
Disgusting service at Wefix
I am disappointed with the service and experience I'm having with Wefix . I called Samsung on 23rd January as my phone was acting up and still under warranty. Samsung advised me to go to Wefix as this was There preferred partner for repairs . As per Samsung they install and replace faulty parts with original Samsung parts provided by Samsung. At we fix I had the opportunity to discuss the issue with a sales agent. I informed the agent that my phone was a very important tool I used for mails, calendar meetings reminders and obviously calls when I'm away from my pc. They assured me that the repair would take 5 days to complete. I handed in the phone with all the necessary documents and received communication stating the job is in for repair.(CWSA329670) 3 days later I received another mail stating awaiting parts( that’s it ,they don’t specify what part or a eta on delivery). The expectation is that you pay R1000 for a phone under warranty ,but you have no clue as to what you will be paying for. Nevertheless This was the last communication received from Wefix. After the 5 days I mailed and called the store constantly with no response. I eventually ended up going in to the store , the guy at the desk then said it actually takes 10 days for the repair. After 10 days I mailed and called again and obviously no different response. I ended up once again having to go in , the sales guy apologized and said they awaiting parts but he would prioritize job number. I requested a ETA as all previous promises where not kept. He asked his manager and the manager said the parts will be delivered in 2 days but he would call me to confirm. After two days and no call I visited the store again. The sales person informed me that they are still awaiting parts and cannot provide a eta. I asked who and where are the parts coming from, His answer was Samsung ….. I called Samsung explaining my concern and frustration .(SAMSUNG CALL REF 7115314493) I asked Samsung to please provide me with an eta of the parts being delivered to Wefix . The agent at Samsung response was shocking , She said she cannot advise or give any clarification on the repair or the parts and suggested I go to wefix for answers. At this point I just gave up, As a customer you are dependent on awaiting feedback with a company that does not value customers , they are unreachable and the telephone by default puts you through to a voice message(for all stores). The waiting period on my repair went from 5 days to 10days to 20 days to a month. To date I have not received my phone but was informed that parts should be delivered by 26th Feb. Its unfortunate that a company like Samsung would not look at reviews before selecting a partner like we fix. Most reviews are not good at all with majority of customers being unhappy . I hope never to deal with this awful company again….
53 replies
64 months ago
Gopro max
Hi I purchased the latest 360 action camera from Gopro (go pro max) I use my cell phone to edit and post the content captured like everyone else. I informed gopro that the go pro editing app has a problem with editing the 360 content ( this is the recommended application go pro suggest when editing the footage captured from the camera) however 360 footage is problematic and is not supported in the app. I reached out to gopro global and they said they are aware of the issue and is currently working on it. That was last year October. I reached out again as I see a few more ppl has the same problem . They informed me again that they are aware and busy working on it. The camera cost me R10000 and I am unable to use the sole purpose of the camera as the 360 footage does not work on all the latest Samsung devices (note 20 and s20 ) . I wish to inform everyone that has the latest Samsung or will be upgrading not to purchase the gopro max if they are planning on using the phone to edit and upload footage. I'm stuck with a 360 camera that I can only use to capture normal footage because gorpo are not doing anything to assist and resolve my proble. Its pathetic and I haven't received any answers or a deadline on when this will be resolved. Please help. Regards Marvin https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-Max-App-Problem-Note20/m-p/886360/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtJU0tUQjJQNzdDS1lUfDg4NjM2MHxTVUJTQ1JJUFRJT05TfGhL#M24794
0 replies
113 months ago
MTN and Pinnacle marketing insurance Gangsters
<p>I am disguted with the new insurance company pinnacle marketing taking over mtn insurance . I have done everything requested of me and have made 17 months payments on time every month with no fail. After submitting a claim i recieved a email saying "your claim has been submitted " this was the only reponse i recieved and yes it was a automated responce . I then decided to call them and waited 40 min before someone answered ,aparrently they had a problem with my IMEI number which was correct on all my paperwok but they managed to skrew it up , then there was a problem with my ID they needed a copy but no one requested that ,then there was a problem with my story that i filled out on the claim form apparently it was too short ? how long can it be when you give us 2 lines to fill out ,that section is too small so i kept it short and to the point . This took 4 diffrent phone calls to finally get the claim registered .What happened next was shocking , i recieved a sms saying "your claim has been registered and a consultant will call u shortly". 9 hours later no phone call so decided to call back ,the consultant asked me to explain what happen so i did she then replied "we have to decline your claim as the phone was unatended when it was stolen ". I explained to the lady that the only reason we took our eyes off the bag was becuse i had dislocated my sholder and i was in the water If no one assisted me i could have drowned , i also sent the Doctors note explaining that i suffered from this injury but guess what they dont care . So to everyone whao has mtn or pinnacle marketing insurance if ever there is a medical emergency please grab all your valubles before assisting anyone cleary they more important than the lives of others. Pinnacle marketing and MTN please add this clause to the insurance form explaining to customers that material things insured by you are more important than people . Thank you AND LOOKING FORWARD TO YOUR REPLY SOME TIME THIS YEAR. </p>
56 replies
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