Active since Jan 2017
27
Reviews
0
Industries
Reviews
27 reviews18 months ago
ABSA technical staff ***********.
I app**** nd received a new Credit Card from Absa, on the 19th of September I tried to pay vendor 1. It failed due to not creating 3D verification pin. I phoned Absa and after about half an hour was told its vendor 1's fault. I managed to pay them with my old credit card. On the 30th of September I tried to pay vendor 2. Once again phoned Absa and they blamed the network. Once again paid vendor with old card. on the 1st I phoned again and was told all clients with the first 8 numbers same as mine had the issue. On the 3rd I received an email about the date on the card being wrong. I was able yo pay vendor 3, that didn't require verification with that date. On the 9th of October tried to pay vendor 4. Phoned Absa and they said they will come back to me by the latest on the 10th by 12:00. It is now the 14th with no reply. Please Absa. If you want to reduce you client load just tell us to leave.
106 replies
36 months ago
Billing only working service
Girlfriend accidentally pressed emergency button, 24 hours later netstar sent an SMS to check if I'm still alive, no call, they then sent me several SMS's over the next few days. On 1 March I emailed their complaint department, no reply. I changed all the batteries and pressed the remote again, no call or SMS. 5 April I cancelled my account. Phoned me about nog getting their number, zero interest about their poor service or why I cancelled. Emailed again on the 19th April, no reply. Asked for a statement when they phoned. After more then 2 weeks they sent an incorrect statement, informed them about the error on the 9th of May, no reply. Still calling trying to get a payment, I'm still trying to get a proper statement. No one that calls seem to be able to do anything. I would definitely not entrust my car or life to them as they are completely useless.
53 replies
36 months ago
Only service is billing
Girlfriend accidentally pressed emergency button, 24 hours later netstar sent an SMS to check if I'm still alive, no call, they then sent me several SMS's over the next few days. On 1 March I emailed their complaint department, no reply. I changed all the batteries and pressed the remote again, no call or SMS. 5 April I cancelled my account. Phoned me about nog getting their number, zero interest about their poor service or why I cancelled. Emailed again on the 19th April, no reply. Asked for a statement when they phoned. After more then 2 weeks they sent an incorrect statement, informed them about the error on the 9th of May, no reply. Still calling trying to get a payment, I'm still trying to get a proper statement. No one that calls seem to be able to do anything. I would definitely not entrust my car or life to them as they are completely ***********.
0 replies
38 months ago
Zero client support.
Submitted a review on 8th of December, Vumatel messaged me and said they will sort it out, on 4th of January I left one on Facebook and they contacted me saying they will sort it out. 3 months later and no action taken. Really a useless bunch.
159 replies
41 months ago
Quick fix
Made an error on replying to a review, disclosing sensitive information publicly, Monique at hellopeter fixed it for me in minutes. Great service.
132 replies
41 months ago
Theft from vumatel.
Vumatel did an installation at my property, they didn't have all they needed to do the installation so they borrowed equipment, then after the installation they stole that equipment. I have contacted Vumatel but Dietlof just ignores my email. Really no ethic or care for the law of the land. Criminal charges to follow.
660 replies
42 months ago
Great service.
Was getting 0 feedback from Webafrica, no proper way to communicate with anyone remotely competent, but Charles at ISPA quickly got all the information he required with fast direct questions and sorted webafrica out for us.
0 replies
43 months ago
Unable to supply services offered.
Been struggling for a week to get newly installed fibre working. They blame vumatel and vumatel blames them, yet we are not getting the service we paid for. Their WhatsApp chat is such a inefficient resource. Can do in a 3min call what you do in a 3 hour chat. Really sad because they use to be a good ISP. Now they are terrible.
0 replies
43 months ago
Doesn't allow honest product review.
Great prices, great service. I would give them a 5 star review if they didn't monitor product reviews. They block any negative reviews on products so their clients stay ignorant to bad quality products.
0 replies
50 months ago
Missing airtime.
On the 1ste of February I loaded R240 worth of airtime and on the 4th I got a SMS notifying me the airtime has been depleted. I only made a hand full of calls so I requested feedback from MTN, after 20 back and forth no answers were given, I provided them with my spending bill and they provided me with my call history proving I didn't spend the airtime yet they are incapable of telling me where is my airtime. All the emails just give generic answers that make me think they don't really even read the complaints. customercare@mtn.co.za is really useless. How should I continue doing business with MTN if they lose my airtime and then provide zero feedback on the matter.
0 replies
Review Distribution
5 Star
5 (18.51851851851852%)
4 Star
1 (3.7037037037037037%)
3 Star
1 (3.7037037037037037%)
2 Star
3 (11.11111111111111%)
1 Star
17 (62.96296296296296%)