JB
Jan B
Active since Jan 2017
9
Reviews
0
Industries
Reviews
9 reviews49 months ago
Great Service
The Lekkeslaap.com website is simple and easy to navigate with ample accommodation available. The service is awesome - I had to cancel a booking literally a day before leaving on holiday due to a family emergency which was easy to do. However, the problem resolved itself and we were able to reinstate our booking without any hassle quite late in the evening before leaving the next day. Great service and I will always look for accommodation on Lekkeslaap.com before trying other booking agencies.
74 replies
50 months ago
Excellent Service
I ordered a robot vacuum from Smartphone Shop on a Sunday and received it on the Tuesday by courier. I was fully informed about the progress of the order and can only say that I was impressed with their excellent service. I can definitely recommend them!
0 replies
55 months ago
Pathetic Customer Service
Just over 2 years ago I signed up for a fibre package which included a landline and 2Gb mobile data. I got the SIM card at a Telkom outlet in Cape Town and only got it working after I had to revisit the store where a new SIM was issued. Everything was working fine since then, but then the mobile data suddenly stopped working although it indicates on my account that I have the full 2Gb available. I have been trying to get this fixed, but after visiting 2 different Telkom shops, spending hours on the phone, their web chat line and even sending an email I have made NO progress whatsoever in resolving this problem. Needless to say, I have had enough of this pathetic customer service and have decided to cancel my contract with Telkom and go to another ISP.
0 replies
62 months ago
Bad Service
My wife had a small incident with her car where she scratched the rear fender. I reported the incident immediately and created a claim against the value added product (scratch and dent cover). The claim was assessed and approved after which I received a call from a repair shop in Cape Town which is more than a 100 kms from where I live. I told the repair shop that it is totally impractical to take the car there and they reported this to Budget. I received an SMS afterwards (no attempt at human intervention) to “upload” a quote to the VAPs department. I researched the body repair shops in my area and got a quote from the shop with the best reputation. I sent this quote to Budget and asked for permission to continue with the repairs. It has been two weeks now and it has proved impossible to reach Budget by phone or email to query whether I can go ahead with repairs. Although a “call me” prompt on their website resulted in a call from Budget more than a day later, I was cut off without any resolution to my query. I have not seen such poor service in a very long time.
56 replies
69 months ago
Excellent Service
I was looking for a Xiaomi vacuum robot and found the best price at the Smartphone Shop online shop. I had never heard of them before and being very wary of all the scammers in our beloved country, I looked for reviews about this online shop. I could not find anything negative so I took the plunge and ordered the robot on Sunday. I received regular emails about the status of the delivery and it arrived 2 days later in perfect condition. I will definitely buy from them again.
0 replies
70 months ago
Theft of airtime by subscribing you to services you did not request
I am on MTN prepaid and due to the fact that I am retired, I almost never use my cell phone to make outgoing calls on the cellular network and only purchase airtime as and when required. Early last month I get an SMS telling me to recharge my account in order to "continue using your subscription service to InConcert at R3.00/24 hrs". I check my account and notice that about R150's worth of airtime has disappeared. I dial *155# and see that I am subscribed to this “InConcert” service which I NEVER subscribed to. Due to previous bad experiences with MTN customer care, I did not bother to challenge them on my money that was stolen but instead cancel the subscription, write off the stolen money and buy more airtime (less this time). This morning I get an SMS from MTN thanking me for “subscribing to Hungama Play - daily at R5.00/day”. I am not senile and once again did NOT subscribe to any service, as a matter of fact I barely touched my phone the last couple of days other than looking at notifications. I cancelled the service immediately. Needless to say, I needed a couple of hours to cool down before writing this review otherwise it might have been difficult to make any sense of the content between the swearwords. MTN, be aware, if this happens once more you lose a loyal customer who has been with you for more than 20 years as this is nothing other than fraud and theft to subscribe someone to a service they do not intend to use and did not request.
210 replies
93 months ago
Pathetic Billing
My wife was called by someone at MTN and offered a MyChoice 100 package in December 2017 at R139/month (no phone). She accepted the offer, but has been charged double that amount ever since. When you go to an MTN outlet close to where you live, you are told to contact MTN directly because the offer was made directly by MTN. After battling for weeks to get through to customer service, eventually we managed to make contact and pointed out the problem. We were given a credit for the overcharge and promised that the problem will be resolved. However, when the next invoices came, we were charged R258 per invoice once again. Not willing to go through the nightmare of trying to call the call centre again, we drove to MTN’s head office in Fairland and once again we were promised that the problem has been resolved. So the credit came through on the next invoice, however, when we received the August invoice we are charged R258 once again! Now for the nightmare to try and cancel the contract completely and change to another service provider…
105 replies
113 months ago
Shocking Service
<p>My FTTH Vox installation took place on 17 November 2016. I was only able to use my VoIP phone and mobile data from the 6th January 2017 after a multitude of support requests. Every time I log a call the support people will start working on the problems, fix one thing but break another, and then disappear without resolving it. When I got really worked up about the poor service and sent an email to the sales people, they did not even bother to respond.<br />This evening I noticed much to my disgust that the Internet connection is down once again. When I called support they told me that my service was suspended due to non payment of R799, however, the last invoice and statement which I received on 21 December indicated that I owed R150 for number porting which I paid immediately after the phone started working. Not even a curtesy call from their accounts department, taking into account that I had no service for more than a month after installation although I paid for it.<br />This must be the worst service provider in South Africa!</p>
56 replies
113 months ago
Shocking Service
<p>My FTTH Vox installation took place on 17 November 2016. I was only able to use my VoIP phone and mobile data from the 6th January 2017 after a multitude of support requests. Every time I log a call the support people will start working on the problems, fix one thing but break another, and then disappear without resolving it. When I got really worked up about the poor service and sent an email to the sales people, they did not even bother to respond.</p> <p>This evening I noticed much to my disgust that the Internet connection is down once again. When I called support they told me that my service was suspended due to non payment of R799, however, the last invoice and statement which I received on 21 December indicated that I owed R150 for number porting which I paid immediately after the phone started working. Not even a curtesy call from their accounts department, taking into account that I had no service for more than a month after installation although I paid for it.</p> <p>This must be the worst service provider in South Africa!</p>
112 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)