MM
Mpho M
Active since Jan 2017
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Formal Complaint – Unprofessional Service at Sneaker Factory (Carlton Centre)
I am writing to report the extremely poor service I received at your Carlton Centre store. I visited the store to exchange a pair of sneakers I ordered online, as the size I received was too big. Before going in, I checked store availability and it clearly showed that a size 4 was in stock at the Carlton Centre branch. However, when I asked the staff about it, they gave me attitude and simply said they did not have it — without even attempting to check. It was clear they had no interest in assisting me. Throughout the visit, the behaviour of the staff was unprofessional and unacceptable. They spoke loudly, behaved carelessly as if they were in a circus, and even made comments like, “It means we’ll be knocking off late today,” because they had to assist me. I was taken from pillar to post for something that should have been a simple exchange. To add to the disrespect, one of the male employees even closed the door while I was still standing there. This was a complete waste of my time and by far the worst customer service experience I’ve ever had. No customer deserves to be treated this way. I kindly request that this matter be investigated urgently and that the necessary steps be taken to ensure your staff provide professional, respectful assistance going forward. I would also appreciate clarification on the correct process for exchanging online orders. Thank you for your attention to this matter. I look forward to your response.
0 replies
7 months ago
Compliment to Ncebo Mooi
Good day, I would like to formally compliment Ncebo for the excellent service he provided me. He assisted me with professionalism, patience, and a positive attitude. Not only did he resolve my concerns, but he also managed to calm me down during a very frustrating moment. What stood out the most is how he was willing to take on challenges that were not even part of his direct responsibility, stepping in and taking bullets on behalf of another department just to ensure that I received the assistance I needed. That level of dedication and ownership is rare, and it made a huge difference in my experience. Because of the outstanding support he gave me, I rated his service a 10 out of 10. I truly believe he deserves recognition, appreciation, and even a reward for the way he represents your team and the company. Please kindly pass this message on to his manager as a token of my gratitude. Once again, thank you so much, Ncebo — you really went above and beyond.
53 replies
13 months ago
Annoyed
Dear Debt Busters Team, I am extremely disappointed with the service I have been receiving. While it is effortless for your team to debit my account every month without any issues, I have been struggling for months to get accurate balance information to settle one of my accounts. Since late February 2025, I have made several attempts to get assistance, yet I am continuously given incorrect amounts and outdated documents. I was even sent a consent letter drafted in 2024 with inflated amounts, which is completely unacceptable. Instead of receiving clear and accurate information, I have been passed from one person to another with no resolution. Now, after all this back and forth, I am once again being told to wait another 15 working days. This entire process has been frustrating, and I have been more than patient. I expect immediate action to resolve this matter, and I need the correct balance urgently so I can proceed with the settlement. Can someone please assist me? This has been an ongoing issue, and I believe I have every right to receive proper support instead of being sent from pillar to post. It seems no one truly understands the problem or is willing to help, and it’s becoming extremely frustrating on my end Please treat this as a priority and provide me with the accurate and up-to-date balance without further delays. I look forward to your prompt response.
53 replies
13 months ago
Urgent Complaint – Lack of Communication & Inaccurate Balance Information
I am extremely disappointed with the service I have been receiving. While it is effortless for your team to debit my account every month without any issues, I have been struggling for months to get accurate balance information to settle one of my accounts. Since late February 2025, I have made several attempts to get assistance, yet I am continuously given incorrect amounts and outdated documents. I was even sent a consent letter drafted in 2024 with inflated amounts, which is completely unacceptable. Instead of receiving clear and accurate information, I have been passed from one person to another with no resolution. Now, after all this back and forth, I am once again being told to wait another 15 working days. This entire process has been frustrating, and I have been more than patient. I expect immediate action to resolve this matter, and I need the correct balance urgently so I can proceed with the settlement. Please treat this as a priority and provide me with the accurate and up-to-date balance without further delays. I look forward to your prompt response.
53 replies
17 months ago
Rude and a ****mer
The driver was extremely rude. After picking up the package, the trip ended within a minute, and I was unable to track the driver. To make things worse, he even demanded an additional payment. I am deeply disappointed and will be reporting this incident on HelloPeter. This experience has been very upsetting. I don’t think il ever use this Indrive anymore 🚮
0 replies
20 months ago
****mers
I am writing to express my frustration and disappointment with the service I have received from your contact center. I had a policy with Old Mutual that was canceled due to it lapsing, which I was fully aware of as I no longer wanted the policy. However, a debit order for R431 was processed on the 26th of July After contacting your team, I was advised to call back after 9 working days, which I did. Now, I am being told to send an email to request the refund, something that should have been communicated to me from the outset. I find this process unnecessarily frustrating, and I am deeply dissatisfied with the lack of clear communication and assistance I have received. I kindly request that my R431 be refunded to me as soon as possible. Thank you for your prompt attention to this matter. I want nothing to do with Old Mutual whatever policy I have can they be cancelled since I did request that on the 26th of July I’m not getting any assistance
53 replies
20 months ago
Disappointed
I am writing to express my frustration and disappointment with the service I have received from your contact center. I had a policy with Old Mutual that was canceled due to it lapsing, which I was fully aware of as I no longer wanted the policy. However, a debit order for R431 was processed on the 26th of June. After contacting your team, I was advised to call back after 9 working days, which I did. Now, I am being told to send an email to request the refund, something that should have been communicated to me from the outset. I find this process unnecessarily frustrating, and I am deeply dissatisfied with the lack of clear communication and assistance I have received. I kindly request that my R431 be refunded to me as soon as possible.
159 replies
24 months ago
Bad customer experience
I've never encountered such terrible customer service before. Despite having a credit at Lewis store, I've had ongoing issues with getting assistance. After initially purchasing a washing machine, I was offered another credit for a stove and an air fryer, but despite multiple promises, the manager has failed to call me back as agreed. This has been going on for weeks, and I'm incredibly disappointed with the level of service I've received.
177 replies
26 months ago
N/a
You could say: "I'm experiencing difficulties with a consultant named Thulani Makunza, who works for Lewis in Roodepoort. He owes me money, and despite numerous attempts to resolve the issue, I keep receiving excuses from him. It's becoming increasingly frustrating as every time I try to contact him, I'm either told he's unavailable or no one answers my calls. I've informed him that if the matter isn't resolved promptly, I'll escalate it to Hellopeter."
0 replies
44 months ago
I’ve had enough
Capitec is a scam they cannot admit their mistake on their side I’ve never experienced such a service before on my end!!! I’m so annoyed!!! Il be taking this matter further on my side!!! When you start calling their call centre than the agents start giving you attitude #Dudu you need a serious training on how to deal with customers I transferred money to a friend only to find out that 2 people are using the very same number which both of the numbers are linked on their capitec account, I than contacted the call centre and the agent told me that I’m lying I asked if it’s possible for me to send an email with proof than boom the call got disconnected imagine my airtime I wasted
208 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)