Active since Jan 2017
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4 reviews14 months ago
BUFFALO INTERNATIONAL LOGISTICS - THE WORST !!!!
Buffalo Logistics has sent three delivery failure reports to me and now want me to pay to do another delivery request. They say no one was home to do the delivery. The address supp**** for delivery is my work address and there are at all time numerous staff members at the office during office hours !! I have called their customer care center three times and they say they will escalate the matter and the next day I get another "no one home we cant deliver" message via email!! I have even offered to collect my parcel from their depot and they said that is not allowed. I doubt I will ever see my parcel. 'DON'T USE BUFFALO LOGISTICS IF YOU ACTUALLY WANT TO RECEIVE YOUR PARCEL !!
53 replies
18 months ago
GARNIER NUTRISSE HAIR COLOUR CHANGES
I have used Garnier Nutrisse and absolutely loved the color and condition it left my hair in, but for some reason the last two applications the color has changed and did not take on my hair despite leaving it on my roots for 45 minutes. (I use the 4 1/2 Medium dark brown). The color on the last two boxes I used came out noticably lighter than past applications. Disappointed with the results and afraid to buy again in case I experience the same bad results.
0 replies
27 months ago
FIRST NATIONAL BANK - SHAME ON YOU - PATHETIC CUSTOMER CARE !!
I had money deducted from my account on the 21 December 2023 by a company without my permission. I contacted FNB customer care and FNB Card ***** immediately in this regard and on many occassions afterwards requesting feedback on my case. Every time I ask for feedback I get a new reference number and get requested to send the same documentation I have already submitted on numerous occasions but no progress is ever made. I have phoned customer care and requested to speak to management but they are never available and staff will not give me an email address or phone number for a senior manage and say that apparently these team leaders are working from home and I get assured they will call me back but they never do. I now have five different reference numbers for the same case and no refund of the money *****ulently deducted from my account nor any feedback on the progress made (which is clearly none). Its now 28 days since my first request for assistance and the money has not been refunded to me nor have I had any feedback on what has been done about this. When I e-mail all I get is confirmation of my email saying someone will contact me and a new reference number !!!!!! No one has ever contact me to assist!!!!
58 replies
113 months ago
TOTAL INCOMPETENCE FROM TELKOM MOBILE
<p>I called Telkom Mobile customer service in mid December 2016 to advise that the banking details I have for my debit order which runs on the 1st of every month would be changing and that they are not to run the 1st January 2016 debit order as I would make a manual payment for the amount owing and then from the 1st February 2017 they are to use my new banking details for my debit order runs. I made manual payment to them on the 24th December for the full amount due by me and this amount by their admission reflected in my Telkom Account on the 29th December. Despite this they ran their debit order through my account on the 1st January 2017 which bounced and cost me banking fees., They then sent me sms to say my account is in arrears and my service will be disconnected unless I pay. I called them and told them I was in fact fully up to date with my payments so why are they saying I am in arrears? They said it was an error and that they have now sorted it out. Two days later another sms for disconnection of service !! I call them again to be told my account is now in debit because of a debit order return fee on my Telkom account but they would have it reversed. I also took their department managers e-mail address so I could put her in the picture about what was happening and to ask that she please expedite the matter to ensure that my service is not cut. Long story short after three e-mails to Telkom management (all of which were ignored) Telkom took it upon themselves to run my debit order the 1st February (including fees which they have not reversed) through my account on Saturday the 14th which bounced and ran it again on Sunday the 15th which also bounced !!!!!!! Total fees cost to me in my banking account for returned debit orders which should never have run until the 1st February 2017 is R373.50 !!! I despair with the level of incompetence I face with their customer service accounts department of ever being refunded this amount and having them reverse their returned debit order fees out of my Telkom Account. Where to from here when even their management seems to totally ignore their clients ?</p>
56 replies
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