AV
Anton V
Active since Jan 2017
12
Reviews
0
Industries
Reviews
12 reviews9 months ago
Is SAA Voyager flying into the abyss?
Just when things were looking better, they started getting worse. There was a brief time with efficient, friendly agents and acknowledgement of e-mails within 48 hours, but that stopped. Call center calls are answered quickly, but by rude agents who spin any story to get rid of you. My sense is the good recovery at SAA is being reversed, including the Voyager program. My story: Upgrades are possible with Star Alliance bookings using Voyager miles. This has to be done on the website - no call center assistance here. The website was down for days with no communication. When at last I was able to login and try the upgrade, there is now a "Technical error" with an SA /901 error code. If I cannot get this working, I will have wasted R8,000 buying the Economy ticket in the correct class to qualify for the upgrade. There is more losing than winning with SAA Voyager and that's not what a loyalty program is about!
0 replies
41 months ago
Three months without a kitchen.
They took a 60% deposit, did 2 days of work and never returned. We are now suing for our deposit back. Stay away from Plan B Group, ran by Matthew Myburg and Andrew Botha!
0 replies
42 months ago
No kitchen for two months and minus our deposit.
Accepted a quote for kitchen renovations and paid deposit on 2 September 2022. PlanB came to work on three occasions, removing old cupboards. As at today - 15th November - they have not been back and seems to have run off with our deposit of R57,717. Beware of engaging Andrew Botha (who previously ran Grace Solutions) and Matthew Myburg.
132 replies
44 months ago
Shining example of professionalism.
David Matthews is a shining example of professionalism and excellent service. Job was done before deadline and we could choose a start date 2 months into the future to avoid rainy weather. Project manager on site every day and all staff friendly. They left our place cleaner than what it was - not a spot of paint anywhere. Saw the bad reviews about paint failing after a number of years, Will be sad if that happen to us! (We did register for the Dulux warranty.)
0 replies
52 months ago
Two days no DSTV and still paying
Was without TV for 2 days at my holiday home. Their system is so *****ed up that even a call centre agent could not switch on my Holiday viewing. But, when you haven't paid on time the system faultlessly switches you off!! DSTV has become like an SOE...brimming with incompetence.
53 replies
53 months ago
No resolution - just a lot of inaccurate information.
1. Chatted to an agent, Bongekile Mlindwa, on 10 Sept and she confirmed that my Premium is paid (annually in advance) until 19/11/2021. 2. Chatted to an agent on 18 Nov (did not get the name unfortunately), who assisted me with a down grade to Family, starting 10 Dec. 3. My Premium viewing was stopped on 23rd Nov - I totally understand and accept this. 4. Today (26th), I chatted to an agent (I kept screenshots), who got lost in a lot of inaccurate info (e.g. annual payment was only on the holiday home); chat was ended abruptly, saying I did not respond in time. 5. End result: I've started my monthly payment on the Family package, but am without viewing until 10th. Agent maintains I owe money since September??
53 replies
58 months ago
No delivery on promises.
Clicks Capricorn Park vigorously advertised their repeat prescription service, which includes free delivery at home. Well, well. Turns out (1) they don't stock my medication (a common statin) and it takes 3 days to get it (2) their SMS to notify me of my next repeat does not work and (3) they are being vague about the delivery commitment. Caveat: I do acknowledge supplier and service problems with the current Covid situation.
0 replies
62 months ago
DSTV rip-off
So sick and tired of being ripped off: 1. Cannot switch from home to holiday home, which means we pay for home and holiday viewing. Phoning call center means wasting my time and DSTV call centre time. 2. Trying to find schedules on myDSTV just results in "no schedules found". As a customer who pays a year in advance, this is not the treatmenit I want. Accordingly, I will cancel my subscription and just go to Netflix and youTube for everything offered on DSTV.
168 replies
65 months ago
Small but efficient.
Everyone at WIS-24 is easy to deal with. My calls are always answered (no queues) and promises to phone back are always kept. No doubt if this continues, WIS24 will grow and start a call centre - perish the thought!
0 replies
65 months ago
Lots of items did not arrive.
Will not recommend them to anyone. Not responsive to emails - rather phone them. Our stuff was delivered on 23 November with a list of 40 items missing, including cutlery, pots and pans and 14 paintings. Spoke to Se****, who said they'll investigate. it's now 6 days since delivery and we still can't eat with knives and forks.
56 replies
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3 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
9 (75%)