Active since Jan 2017
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5 reviews62 months ago
LMC Expess too hot to care whether they deliver their chilled promise or not
LMC Express who claims their fame in transporting temperature controlled products not by “fly by night but cruise through the night, proofed with transporting of our frozen valued product not being so cool after all.Not growing our business but closing it. LMC Express slogan “hands down the best” turned out to be Hands up with our valued product delivered as a mess.Significant losses incurred, though LMC Express referred us to their T&C’s saying the joke is on us not aware of LMC Express business experience once upfront payment is made they really just dont care.
0 replies
107 months ago
Service and delivery to ensure safety - locked and lost behind no show
<p>A qoute for the installation of a trellidor and polycarbonate bars was accepted, 70% deposit paid to confirm order was not available for installation on date as per arrangement, instead the order was only couriered from Durban on installation date. Special arrangements were made to ensure installation after confirmation that installation of blinds will not affect trellidor installation since blinds were installed on date booked which was after the trellidor and bars should have been installed. Not being able to be there myself I was contacted by the person whom I contacted to assist with access to the property allowing installation. The Trellidor team started removing the newly installed blinds saying it was in the way. I requested that they should not continue and rather just install the door since I wasn't prepared to pay for the labour of installing the blinds again. However I was informed the door installation was also not possible since the frame for the door wasn't delivered and the team will have to return at a later date leaving the property unsecured and a very unhappy client. The branch manager was contacted and the 70% deposited was refunded to us. The dissapointed is still there since we believed this was the best product even though more expensive than other quotes and will now have to settle for second best since the service we received did not resemble the proven commitment that this very well known brand is known for through South Africa.</p>
61 replies
107 months ago
Vodacom's new strategy provokes more questions - suddenly smart isn't so smart anymore.
<p>Being a loyal vodacom subscriber for more than 20 years I suddenly experienced running out of data and airtime which never happened before and discovered with Vodacom's new strategy a Smart package was no longer fitting the smart description. Quering data usage even with extra once off bundles purchased, my query submitted on the 6th June has delivered no response. On the same day 3 plan changes were requested for 3 different Vodacom numbers of which 2 falls under business. On the business numbers I received multiple Migration Quotes ********** & ********** via email. These were signed and request to move from smart to red package had to be submitted on business letterhead, identification of director/members and signed quote to Vodacom business on 0 ********** 01. My own personal number received an sms message shortly afterwards that migration request was being processed. On the 24th June I contacted Vodacom business on ********** spoke to Brenda who assured me that even though I haven't received sms's on business numbers for migration it reflected on the system and should be finalised by the 26th June 2017 - reason for not receiving sms's was due to business and personal not dealt with in the same manner. When I logged in today I saw that no changes were made to these business contract plans and contacted Vodacom again spoke to Gloria who said the Vodacom business number 0 ********** 01 should not have been used even though this is the only number reflecting on the migration quote form with no email adress. I was requested to ffwd my quotes via email on which I asked if this mean that we have missed out on the rugby jersey promo that was advertised with the red plans and she said most probably. This is dissapointing but even worse the billing shows we will be paying a lot once again due to the option of being on a plan that provides more data was not processed. That is on the business side. My on personal number was an even bigger nightmare. The migration request let to the following which in my 20 years + has never happened before with any plan change. On the 30th June last day of Smart XL plan all my calls received showed as unknown and after a few rings the call was dropped without me answering. I contacted Vodacom and was told that this happens since my information is reset and by calling Vodacom the call identifcation is loaded again and billed to my account at R9.50 pm. After this call my calls came through and I could see the numbers. On the 1st July(1st day on new plan) I wasn't able to send an MMS message contacted Vodacom again and was told that my handset was faulty and should visit an IStore which I knew was not the problem, and my query was not resolved. On the 2nd July(2nd day on new plan I wasn't able to make calls since my airtime showed zero minutes tried to purchase airtime with the x100# unsuccessfully, then tried the bank and purchased R200 of airtime. I contacted Vodacom for a 3rd time on my 2nd day on new plan and was told that it sometimes happens with a migration that the cellphone number in question must be synchronised before it will work effectively. I explained to the call centre that I was struggling with the poor service I received from Vodacom referring to the previous calls and she informed me that on the red plan that I was one will not be able to send MMS message unless I purchase airtime to be transferred to allow MMS messages. I told her that I've always been on contract and any prepaid option was not an option for me. She suggested another plan being red plan select + which will cost R999 instead of R1099 on the top up red select being the reason not being able to send MMS messages. However should I wish to do so I would have to pay the R1099(plan which I was on for 2days but not having the benefit of using since sychronisiation was needed)+R999 = R2098 which I refused since how was I to pay for a service plan that wasn't working even a day before the plan was changed. This migration caused a lot of frustration since I missed a lot of calls affecting my work. I was then told that the next option would be to wait until the 31st July and then request the red plan select +. Speaking to Gloria today at Vodacom business I informed her that I have no confidence or trust in Vodacom's service delivery. HOW CAN SO MANY THINGS GO WRONG leaving me with more questions and confirming that maybe the new strategy's intention is not to provide a better more affordable option to its customers but rather how much more can Vodacom benefit from providing incorrect information, outdated forms and details and call centre staff being incompetend to advise and provide the correct information and assist customers to solve queries rather than creating more frustration and valueble time waisted.</p>
308 replies
107 months ago
House and Home should consider a name change such as Horrific & Hopeless
<p>Bought a washing machine paid cash, only to find product to be damaged. Travelled the 55km to return damaged item to store. Approval of inspector to replace damaged item took 2 months. On the day of arranged collection I was contacted and told item was discontinued but another brand and colour was ordered which will reach branch in about 10days time. I requested a refund since not happy with offered option but since it was 30min before closing the store, I had to return the next day. During the 2 month waiting period I also ordered and paid in full for a patio set, which I was able to collect on the day I was suppose to received the washing machine. Travelled the 55km again only to find the 1 chair to be badly damaged. Travelled the 55km the next day to return the damaged chair since I was told with calling the branch 1st chair could be replaced with delivery that was on the way. On my arrival I struggled for more than an hour to be refunded after which I contacted another branch to assist me with area managers contact number. The horrific part in the 1st hour was that the acting manager named Andy actually said he doesn't have time for this client **** and want to return to his branch, and passed the query to the trainee manager(Nomkhita Tshobonga)who refused the refund. Area manager Derick was contacted and advised me that since I was only able to present a copy of invoice reflecting payment and didn't have the original slip when payment was made I had to go to a police station in George for a affidavite which I refused to do. Another call was made and I spoke to Ian who is senior management and he instructed Andy to do the refund, before the call was ended I managed to take down Ian's cellphone number. The trainee manager(Nomkhita) who was called to do the refund attended to client who opened an account, on which Andy replied that she wasn't suppose to open accounts and she was called to assist but took her time . On her return she kept on answering the telephone even though assistant was available to answer calls. I waited , and waited and then asked for receipt to acknowledge the return of damaged chair on which I was told a no document was needed since they will remember I returned the chair. Consistancy obviously non excisting on the one side refund refused due to copy of product purchased and not original till slip and then suddenly no document required. I demanded a slip but security was apparently needed to confirm the returned chair. Only 1 security guard was on the floor that day and missing in action. Another hour passed on which I phoned Ian on his cellphone informing him that I was still in the branch, haven't been refunded nor been issued with some sort of proof that a damaged item was returned. Another call followed to Andy from Ian but it was me who told the trainee manager that if she took one more phone call I will jump on the counter and make a seen. 2 1/2 hours waisted in the store before I had the refund and with a pen on a piece of paper it was written by hand that I returned a chair. I left the store and was contacted 15minutes before closing time to collect the replacement chair. Which I did and then travelled the 55 km back to home and realised that the chair cushions that was suppose to be included with the chairs wasn't received. I called the store the next day and was told by Nomkhitha(trainee manager) they forgot to included the cusions but wasn't sure if the cushions were at the warehouse which I had no idea where this was. I told her that no matter how she made arrangement she will make sure the cushions will be at the store ready for collections and we will not be driving around in George looking for a warehouse. Once again travelled the 55km to George for patio chair cushions, by this time I was beyhond keeping my cool. Before this horrific experience and staff attitude I still wanted to buy a refrigerator. However no House and Home store will ever be considered by me again nor will I buy anything from them not even a door mat. This was by far my worst shopping experience ever. It's very obvious that I'm not the only client who has been treated like this. On the 2 1/2 hour waiting day the client before me left the store with a remark of "best of luck you going to need it". The phone calls taken by Nomkhitha echoed the voice of unhappy clients actually yelling and requesting her name and the spelling thereof. I would suggest that senior management seriously consider how House & Home defines customer care and services since this became very clear to me even after an email to head office I was advised to ensure snr management was notified because this experience reflects anything but a House and Home .</p>
0 replies
107 months ago
Fishaway says ok when all is not ok
<p>Placed an order at Fishaway Safari Gardens in Rustenburg for fishcakes, took a bite and immediatally tasted that it was not ok. I contacted the branch spoke to the manager named Ronald and his only response to my complaint was OK. I was not expecting a refund but when I asked if ok is his only response he said that I was given the last stock which could be the reason for the product beeing off and ended the call.</p>
117 replies
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