AP
Abdul P
Active since Jan 2017
26
Reviews
0
Industries
Reviews
26 reviews4 months ago
Airrion Raymond was trully professional and courteous
Airrion Raymond was trully professional and courteous. He assisted with my query around the premium renewal and increase... Though the timing was a bit off as we had a death in the family😭.. He gave me some time and followed up timeously until I was able to take his call. On the first call I exppained the situation and my sister by that time had not yet passed on. He understood and took control of the situation advising to spend the time with the tamily and that he will call back the next day. If I do not answer he will know I am busy and keep trying. He went the extra mile in getting hold of me today Monday the 8th Dec 2025. After my sister passed on late Wednesday evening 3rd Dec and as Islamic rights or custom, we buried her the next day on Thursday the 4th Dec😭😭😭. Whilst this is amn extremely difficult, sad and tough time for us as a family, Airriin displayed empathy, respect and kindness. Thanks for the amazing service Airrion Raymond!!!
53 replies
5 months ago
DO YOU EVEN CALL THIS A HELPLINE???!!!!!
What most pathetic service OR RATHER NONE_SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Waiting over 1 hour and 26 minutes on 087 700 0777. What the hell are you people even doing there!!!!!!!!!!!!!! This is crazy and pathetic!!!!!!!!!
0 replies
14 months ago
Totally HOPELESS 'so called' debt counselors. Supposed to help one but just takes your money and ZERO service!!!!
Totally HOPELESS 'so called' debt counselors. Supposed to help one but just takes your money and ZERO service!!!! MARCH 2025 it will be 2 years since applying to go under debt review through Liddle and Associates. They eagily took about R20K upfront and take a further R400 every month of my hard earned pennies, yet does not even respond to a person's emails, calls or WhatsApp messages. I can't even say their service is PATHETIC, as it is none existent. I dealt with Quinton Zimmerman initially but he does not even have the decency to respond to one's correspondence. For more than a year one of my creditors, Woolworths, has been emailing me statements with their outstanding debt just growing. Even though we are paying them monthly. The interest charges are more than the amount being paid and this the debt is growing. I have reached out on more than 1 occasion to Quinton and Liddle and Associates over the past year. In actual fact I have messages dating back to 2023 and they still have not as much as rep****. Yet they take a monthly Fee, FOR WHAT???!!! Bunch of *******!!! Debt counselors are so supposed to help a person, but they are just helping themselves... TO OUR MONEY!!!! NO SERVICE, NO RESPONSE!!!!!
0 replies
17 months ago
Very professional and client centric
Very professional and client centric. Did not just try to sell me something and not consider my circumstances and personal needs/affordability as well as peace of mind
56 replies
19 months ago
What a most pathetic excuse for client service and none client centricity!!!!
What a most pathetic excuse for client service and none client centricity!!!! I have an MWEB fibre contract for quite a while. And on more than one occassion our internet has been cut or suspended due to the **** Payfast system which MWEB insist to make use of for client 'debit order' deductions. I had to spend numerous time and money on making calls to MWEB who then referred me to PayFast, whom by the way I have nothing to do with. I have a month-to-month contract with MWEB, not Payfast. And I had to follow-up and run around betwen PayFast and my bank Capitec, to get something sorted. As this happened on more than one occasion, I eventually decided to try and have my debit order come off a different bank account, Discovery Bank. So far, so good. I recently was in the market and concidering upgradng our fibre from a 40mbs line to a 100mbs line. I decidede to pursue an offer from MTN SUpersonic as they were cheaper than MWEB. I proceeded to give 1 month's calender notice. Just to find that MTN is even worse where their client service and customer care is concerned. Non ethe less I had my MWEB line reactivated on a 100mbs download line, I opted for a recurring debit order. Today, 30.09.2024, I called MWEB to change my debit order date. I spoke to Tobeka, who advised that ( I CANNOT CHANGE MY DEBIT ORDER DATE). I need to give 30 days notice and cancel the contract and then ask to be reactivated just to move a ****IN debit order date!!!! I asked to speak to a manager, and I was told there is no manager available, she will request a call back (24 hour turn-around). This is UPSURD!!!!! In today’s day and age and with today's technology to have such a non-client centric **** process!!!!!! Why don’t MWEB have their own debit order functionality??? Why make use of the **** PAYFAST if it can't be changed!!!!!??? REF (MWB29000546)
0 replies
22 months ago
TV LICENSE BULLYING AFTER NO LONGER HAVING A TV SET
Good day, To whom it may concern. After receiving numerous sms messages from debt collectors requesting payment for an arrears and outstanding tv license account, I called New Debt Management on 0872839721 today (09.07.2024) and spoke to a Tutuzele at around 12h27. I advised that I am getting these numerous sms messages for an outstanding tv license, but I do no own a tv. In actual fact, I sold our tv to someone in 2021 already after advertising it online. I advised the lady that I do not have any record of the person who bought the tv. I invite the SABC to come out to my home where I now live to see the circumstances. I stay with my in-laws and they do have a tv with a paid up tv license, which can be provided if needed. The lady was adamant that she cannot cancel the tv license as there is an outstanding arrears to be paid. My argument and frustration is that I am not prepared to pay for something which I have not had the use of. She remarked that it is my responsibility to let the SABC know that I no longer own a tv and to cancel the license. To this I would like the SABC to show me a contract where I signed and agreed to be obliged to let them know when I sell my tv. As I never entered into a contract with the SABC to make such a demand from me. In today’s day and age and with the struggling economic climate, this is totally ridiculous to expect me to pay said monies for nothing, for a tv license which I did not even have the use of. I refuse to pay for a tv license as I do not own a tv, and I refuse to pay for the arrears as the tv has been discarded of years ago when I sold it. Please take this as notification of the tv license to be cancelled with immediate effect and the arrears written off. So, you can even backdate it to 2021 when the tv was sold. I feel this is a rip-off as I did not have the use of any services rendered. Please go and have a look at my record of how I have paid my tv license in the past years. Every year, I paid for it timeously. So please man, be fair and don’t just bully people out of our hard earned money. It is rather *********. I expect this matter to be resolved as soon as possible. Kindly send me confirmation of receipt of this email and the outcome of the next steps in this matter. I look forward to your soonest response in this regard. Regards Abdul W Patterson 0829920703
0 replies
23 months ago
Faulty earphones. NO ASSISTANCE, NO SERVICE. Pushed from pillar to post.
Faulty earphones. NO ASSISTANCE, NO SERVICE. Pushed from pillar to post. Good day, I have a pair of Huawei Freebud earphones which I received as a free gift when I purchased my Mate 20 Lite a few years ago. It has been sealed in the box and I only opened them a few weeks ago. Just to find that they are not working. Since then, it has been a back-and-forth trying to get the issue resolved. I troubleshooted with someone last week or the week before over the ‘chat’ service available on your website. From resetting the earphones to factory settings to even installing the AI Life app to try and update the firmware. Noting helped as the earphones would connect and then almost immediately just simply disconnect. We tried connecting with several different phones to the Freebuds, no luck with any. The model is Huawei CM-H1 Freebuds. So, the item is new and unused as it never worked. I only opened it 3 weeks ago even though I received it more than 2 years ago. After not winning over chat with the agent who assisted me on the web, he referred me to take the earphones to my nearest Huawei repair centre which is at Canal Walk. To my disappointment, after driving all the way there I was not helped at all. I do understand there is protocol and processes in place, but what I am now left to do???!!! I spoke to a gentleman by the name of Imtiyaas at the repair centre who tried to explain. Another lady whom in the store 1st listened to my story was rather unhelpful and spoke back to me in Afrikaans whilst I was speaking to her in English all along – how disrespectful. Can she then not speak English? And did not even ask if it was okay to speak in Afrikaans. Just rambled on assuming I could understand. They told me at the store there was nothing they could do. It is an accessory and they don’t repair earphones. Bear in mind that these earphones are brand new and unused. I advised them why should it be repaired. It is supposed to be working. Is it not possible from a ‘bad batch” of earphones which were manufactured? I picked up that many users online on the various forums advised that there were some issues with the first freebuds. Be that as it may, they did not test, did not book in the earphones, did nothing but tell me that I am now stuck with a 'DUD' (glorified paperweight). I am very disappointed at this stance and that I now went out of my way making contact with you people over your website chat, called the call centre, who was useless too and driven out my fuel all the way over 30kms to simply not be helped. They said at the store that they usually just swap out accessories as they do not repair them. And usually it is in a 6-month warranty. And as I received these more than 6 months ago, I am now stuck with it. If they book it in for repairs I will probably be quoted to pay for a new pair they said. Why?! I never used or broke the earphones. It came from Huawei, not working. They were not even clued up nor willing to check what previous batches of the Freebud earphones were faulty and whether my pair is one of them that could possibly have been recalled….Service was just pathetic and unhelpful!! I would really like this matter addressed and not be sent from pillar to post again!!! Do not tell me to go back to the repair centre as they are completely unhelpful, and I will just be driving out my fuel unnecessarily. Where is the Customer Care???!!! From what the people at the store told me I may as well throw these away or give it to my kids as toys because it does not work. It does not get repaired, it is new and unused yet was received too long ago for them to assist me. Please can a technical person assist? Please may this be expedited to a manager then?! Who has the knowhow. Surely you people have data records and history of the past faulty ones to cross reference and assist me as the customer?! Subsequently I received a call from Huawei today 8 May 2024). The lady was very apologetic and tried to assist. She offered to give me a R500 coupon so I may purchase a set of Freebuds on the Huawei website. I was not too happy as the freebuds currently on the site is discounted to R699. Which means I still have to pay in a R200 and am still stuck with brand new, out of the box, faulty Freebuds. Well, I settled for that, as what other choice do I have?! Now to my utter dismay I have to pay R300 in as there is a delivery charge of R100!!! Apparently the free delivery is for orders over R499 only. Yet the order is for R699 and I paid with a R500 coupon. I am definitely not happy and pleased with this. It is ridiculous!!!! Please can these faulty ones not just please be swooped out for a replacement pair? This is clearly a manufacturing default. Otherwise, please give me a valid coupon to be able to fully purchase a new pair on your website. Regards Abdul 0829920703
0 replies
24 months ago
Faulty earphones. NO ASSISTANCE, NO SERVICE. Pushed from pillar to post.
Good day, I have a pair of Huawei Freebud earphones which I received as a free gift when I purchased my Mate 20 Lite a few years ago. It has been sealed in the box and I only opened them about 2 weeks ago. Just to find that they are not working. Since then, it has been a back-and-forth trying to get the issue resolved. I troubleshooted with someone last week or the week before over the ‘chat’ service available on your website. From resetting the earphones to factory settings to even installing the AI Life app to try and update the firmware. Noting helped as the earphones would connect and then almost immediately just simply disconnect. We tried connecting with several different phones to the Freebuds, no luck with any. The model is Huawei CM-H1 Freebuds. So, the item is new and unused as it never worked. I only opened it 2 weeks ago even though I received it more than 2 years ago. After not winning over chat with the agent who assisted me on the web, he referred me to take the earphones to my nearest Huawei repair centre which is at Canal Walk. To my disappointment, after driving all the way there I was not helped at all. I do understand there is protocol and processes in place, but what I am now left to do. I spoke to a gentleman by the name of Imtiyaas at the repair centre who tried to explain. Another lady whom in the store 1st listened to my story was rather unhelpful and spoke back to me in Afrikaans whilst I was speaking to her in English all along – how disrespectful. Can she then not speak English? And did not even ask if it was okay to speak in Afrikaans. Just rambled on assuming I could understand. They told me at the store there was nothing they could do. It is an accessory and they don’t repair earphones. Bear in mind that these earphones are brand new and unused. I advised them why should it be repaired. It is supposed to be working. Is it not possible from a ‘bad batch” of earphones which were manufactured? I picked up that many users online on the various forums advised that there were some issues with the first freebuds. Be that as it may, they did not test, did not book in the earphones, did nothing but tell me that I am now stuck with a DUD (glorified paperweight). I am very disappointed at this stance and that I now went out of my way making contact with you people over your website chat, called the call centre, who was useless too and driven out my fuel all the way over 30kms to simply not be helped. They said at the store that they usually just swap out accessories as they do not repair them. And usually it is in a 6-month warranty. And as I received these more than 6 months ago, I am now stuck with it. If they book it in for repairs I will probably be quoted to pay for a new pair they said. Why?! I never used or broke the earphones. It came from Huawei, not working. They were not even clued up nor willing to check what previous batches of the Freebud earphones who faulty and whether my pair is one of them that could possibly have been recalled….Service was just pathetic and unhelpful!! I would really like this matter addressed and not be sent from pillar to post again!!! Do not tell me to go back to the repair centre as they are completely unhelpful, and I will just be driving out my fuel unnecessarily. Where is the Customer Care???!!! From what the people at the store told me I may as well throw these away or give it to my kids as toys because it does not work. It does not get repaired, it is new and unused yet was received too long ago for them to assist me. Please can a technical person assist? Please may this be expedited to a manager then?! Who has the knowhow. Surely you people have data records and history of the past faulty ones to cross reference and assist me as the customer?! Regards Abdul 0829920703
53 replies
28 months ago
PATHETIC, NON-EXISTENT CUSTOMER SERVICE AFTER TAKING MY MONEY AND SENT ME INCORRECT ITEM!!!!!
Customer service is non-existent!!! Do not buy from them! After taking your money they are of no help!!!! NO AFTER SALES SERVICE!!! On 25th November 2023, I purchased a power switch button for my laptop, a Dell Inspiron 15 3567. I purchased it in all good faith and as per the description on their website. After an extended wait, as it seems the item came from abroad from China, it was delivered on 18th December 2023. It was however, an incorrect item! After several emails back and forth with one *********** 'Tashriek Rustin', I am sitting with an incorrect item which I have no use for. Or my alternative is to return it to them, at my expense, and then be charged a further 15% handling fee off from my refund or replacement of the correct item. The more I am telling this IDIOT, 'so-called' customer service agent that it is due to a fault on Snatcher's side and no fault or error on my part that I got the incorrect item, the more he refers me to their 'terms and conditions' and that they DO NOT collect unwanted items...... THE FLIPPEN ITEM IS NOT 'UNWANTED'!!! IT IS INCORRECT!!! HOW CAN YOU BE SO THICK IN YOUR HEAD?! NO CLIENT CENTRICITY. THE ITEM IS INCORRECT AS THE DESCRIPTION ON YOUR WEBSITE IS INCORRECT!!!! As you can hear I am EXTREMELY frustrated!!! I asked for a manager to attend to it as this guy is seriously *********** and of NO help. He just responds with the same response....Snatcher should take responsibility and accountability for the label or description on THEIR website which is INCORRECT and subsequently lead me to order the item as per the description, which reads - "For Dell Inspiron 15 3567 3565 Switch Button Small Board". My laptop is a Dell Inspiron 15 3567 but this button does not fit and the ribbon cable is too short. Take accountability for YOUR damn mistake man and fix the description on your web as it still shows the wrong description..... I will seriously never buy from you again as you have no customer care or customer service and I will spread this word amongst my circles and social media!!!!!
239 replies
30 months ago
Monthly debit orders not working and then our fibre gets suspended
This is the 2nd month in a row that your stupid debiting functionality is not working!!!!!!!! Last month we had the funds available in our account, the same this month. But you people are having issues debiting the money and then suspend our service. WHAT THE HELL!!!!! We have gone onto our online profile and selected to use the same previous bank details and it keeps coming back unsuccessful. The funds are there and the bank details are correct!!!!!!!!!!!!!!Last month we updated the details with the previous details and we were charged but the funds were not cleared by Capitec and they would not release it without the vendor (MWEB) confirming not receiving the money. I contacted MWEB waiting for almost an hour to speak to someone. Just to be referred back to my bank. And the bank sends me right back to call MWEB. Then I was told to call PAYFAST........GEEEEEEEEEEEEEEEZ!!!!!!!!!! I AM NOT A PAYFAST CUSTOMER, I AM AN MWEB/VUMATEL CUSTOMER. FOR **** SAKE,!!!!! TAKE OWNERSHIP AND SOLVE THIS ****** ISSUE MAN!!! ME, THE CUSTOMER, HAS TO SPEND MY TIME AND MONEY PHONING AROUND AND WAITING FOR HOURS TO BE ASSISTED. PAYFAST EVENTUALLY CONTACTED THE BANK TO RELEASE THE FUNDS AND WE HAD TO WAIT TO BE RECONNECTED. THIS MOTH NOW THE SAME ****** ISSUE!!!!!!!!!!!!!!!!!!! WHY CAN YOU NOT JUST PLACE US ON A FOCKEN NORMAL DEBIT ORDER INSTEAD OF THIS PAYFAST ***!!!!???? IT IS NOT WORKING!!!!!!!
0 replies
Review Distribution
5 Star
6 (23.076923076923077%)
4 Star
1 (3.8461538461538463%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (73.07692307692308%)