Active since Jan 2017
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
M&B Birthday voucher expires before expiry date
I was issued with a Birthday voucher for a slice of cake, the app advised that the voucher will expire on the 30th October. However, on the morning of the 30th October, the voucher had already been removed. I had contacted the customer care centre and their response rate is much to be desired. I was told on the 1st November that the voucher will only expire on the 31st October???!!! How can I use a voucher when it expired the day before the email was sent out. Nevertheless, I followed up and advised them that the app advised me that the voucher would expire on the 30th October and it did. I have just received an email after all the back and forth only to advise me that "The code had expired as they state and unfortunately we are unable to re-issue another voucher to their profile. The customer may have to wait till the coming year to qualify for a Birthday Voucher." They are able to issue another voucher, they just don't want to issue another voucher but expect us to continue to support their brand. I think not.
0 replies
30 months ago
Best service ever on battery and auto electrical
Your location Battery Mobile Services 386 Voortrekker Rd, Maitland, Cape Town, 7405 If you are looking for the best, most competitive price and reliable service ever for a battery or auto electrical, please contact James! I have been having my battery replaced by him for years, they do callout at a minimal charge and super efficient. Yesterday I thought my battery had died but they came out to check and discovered that it is the starter motor. Because I could not get the my vehicle to their workshop, James organised for the part to be removed, took it back to the workshop to repair and came back to replace it all within the same day! How is that for service!!! Not to mention that he kept in touch with me since yesterday WRT to what time his technician would arrive, the cost of the repair and just general information. Amazing service!!!
0 replies
31 months ago
AMAZING SERVICE!
My daughter was looking for a good secondhand iPhone urgently and Monique from Mobitronics was recommended on TBE Facebook page by so many customers, I contacted her and within minutes she had the phone ready. I was unable to collect it the Friday afternoon, so Monique did me the biggest favour ever and met me at the shop on Saturday morning to accommodate my child. Well, I need not say anything more - that is SERVICE EXCELLENCE! Not only did she sell us the phone and put on the cover and screen protector, she also said if my daughter has a problem moving over pics etc from her old phone, to please contact her. Truly amazing customer service, this is coming from someone who is in market research and everything is about the service!
0 replies
40 months ago
Bad service - not answering phone
Dear fellow consumers who shop at PnP. When they advertise a special, please check your till slip because 1 day I purchased 3 items on special and all of them rang up at normal price, one was even higher than the normal price. WRT to the attitude of the manager, well he answered me in such a condescending manner I only go to PnP when I cannot find things elsewhere. Yesterday I purchased 4 items at Cavendish because I was waiting for an order elsewhere. I realised when I got home that 1 item was missing. I have tried calling at least 20 times today without a reply. I then called Kenilworth and a lovely lady called the Manager at the Cavendish store to call me to assist. Why have phones when they are clearly not answering. As for head office, I held on for forever. The amount of airtime that I spent is probably more than the item that was not packed into my bag. I'M DONE WITH PnP!
0 replies
43 months ago
Size of Today's sausage rolls reduced
I have been purchasing the Today's 30s sausage rolls for years. At the beginning of June 2022 I bought a box and separate them into 6s or 8s for convenience and also because I cannot get the box into my freezer. I had a few from a previous purchase but needed 2 more, so I took from the new batch. When I put them into the airfryer, I noticed that the new batch was smaller than the previous batch I had. I actually measured that it was 2cm shorter! On the 8th June 2022 I contacted them via email. Each time they contacted me via telephone so I have nothing in writing and specifically asked for a response to my email. So, I've had umpteen calls and asked to send pics, receipt and batch number. I unfortunately did not have a batch number due to packing them into smaller packs and throwing the box out. 2 weeks ago I received another call asking for my address etc. but still no communication. We have now resorted to buying Spars sausage rolls and they are even nicer. The pastry is flaky and buttery! BELOW IS AN EXCERPT FROM THEIR WEBSITE, THIS WAS NOT MY EXPERIENCE: Customers and consumers Pioneer Foods values open and transparent communication with its customers through forums, one-on-one interaction, advertising, corporate and brand websites, social media platforms, the customer care centre and shopper marketing. The Group values the trust consumers place in its products and brands. This is NOTICIBLE through its investment in and efforts to deepen business knowledge and understanding of customers and consumers to ensure STARTEGIC collaboration at all levels. THANK YOU PIONEER FOODS, I'LL MOVE AWAY FROM SUPPORTING YOUR BRAND BUT IT WOULDN'T BOTHER YOU AS I'M JUST 1 CUSTOMER IN MILLIONS. HOWEVER, I BELIEVE IN GOOD ETHICS AND HAVE NOT EXPERIENCED IT WITH YOUR COMPANY. You should also get a proof-reader for your company, it is very important that when you are trying to get a message across to consumers, that the grammar and spelling is of quality too.
0 replies
71 months ago
TV LICENCE PAYMENT MADE, THEREAFTER REQUESTING AN ADDITIONAL AMOUNT THAT WAS NOT COMMUNICATED
On the 26.5.2020 @15h11 I received an sms advising that I need to pay arrears SABC TV Licence which I had forgotten to pay in the amount of R503-50. I have been extremely busy and managed to get to the store yesterday 9.6.2020 @ 14h02 and made payment in the amount of R504-00. This morning I sent them a whatsapp advising them that full payment has been made and someone then advised me that the amount is now R530-00. I then sent an email and advising that the full amount has been paid and was told that on the 2.6.2020 the an additional amount of R26-50 needs to be paid. If they are aware that the amount has gone up, the onus lies with Revco to ensure that communication is sent out timeously to ensure that the payee pays the correct amount. I cannot now be liable for an amount communicated to me week later, when the amount had increased on the 2.6.2020 and communicated to me after I had made payment on the 10.6.2020 @ 10h20 and payment was made on the 9.6.2020. I am a research and often seen these incidents, only to be experiencing it myself. Then I was also told that I need to make the additional payment within 48hrs to avoid any penalty fees added to the account. THIS JUST NEVER STOPS! I WOULD APPRECIATE A CALL FROM THE MANAGER TO SORT THIS OUT ONCE AND FOR ALL AS I HAVE NEVER HAD ARREARS PAYMENTS AND IN THIS SITUATION WHERE I HAD FORGOTTEN TO MAKE PAYMENT AND WANT TO SORT OUT THIS ACCOUNT, IT KEEPS COMING BACK WITH DIFFERENT EXCUSES! Angry client!!
132 replies
72 months ago
Office move
We used Master Movers for our office move and found them to be very professional, helpful and pleasant. I had a few situations where I had asked them to take items to an incorrect office and when I apologised and asked them to move these items, they were more than happy and willing to do it and with a smile. I would highly recommend them.
105 replies
80 months ago
Credit in my account to be removed
I received a call this morning to advise that I am not allowed to have a CREDIT in my account and that I must either spend the money or remove it from my account???!!!! I am not earning interest on this amount and so not sure why it is an issue. I am a single mother and have a budget, so I pay that account every month so that if there are items that my child needs, it has already been budgeted for. I am not aware of any communication regarding this - please can someone advise. EDCON - WHAT IS YOUR STORY? WOULD YOU PREFER THAT I CLOSE MY LONG STANDING ACCOUNT OF ABOUT 30 YEARS. The consultant who called was also very adamant about me advising him what I am going to do - that is none of his business as the funds do not belong to him.
210 replies
88 months ago
Receipt copy issue
On the 30.12.2018 I went to PEP Maynard Mall, Cape Town to return 2 items and change 1 item. They did not have the item I wanted to exchange for a larger size. The cashier asked if she could keep the receipt and told her I need it to try and exchange the item at a store who has the same stock. She called another lady whom I am assuming is the manageress who told me the same thing. I then asked her what the solution will be and she said she doesn't know because she must keep the receipt. After getting angry, she said I can go and make a copy at a shop in the mall, so I asked her to get her staff to do so and she said they can't do it, I need to go. I reluctantly agreed and asked her for the money for the copy and she said that I need to pay for it. That is when I lost it. After words back and forth She said asked me from which store I had purchased the items and I told her, although the telephone number is on the receipt. She said that she would have to call them and request a copy receipt. I then asked why is it that she couldn't do that at the outset, why did she have to give me such a hard time and then in the end tell me that she needs to call the other branch. If there was a long queue I can understand but there was only 1 customer in the shop at the time. Just terrible service!
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)