TT
Tershia T
Active since Jan 2017
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
THANK YOU! I feel like a valued client!
I would like to take a moment to sincerely compliment the excellent service I received from the bank. From the moment I walked in, I was greeted warmly and treated with genuine professionalism. The staff were not only knowledgeable and efficient, but they also showed patience and a willingness to go the extra mile to ensure that all my questions were answered and my needs were fully addressed. What stood out the most was the friendly attitude and positive energy throughout the branch. Every staff member I interacted with was respectful, attentive, and clearly dedicated to providing the best possible customer experience. They took the time to explain processes clearly, making everything easy to understand, and ensured that my transaction was handled quickly and smoothly. In a time when good customer service can sometimes be hard to find, this bank truly sets a high standard. The level of care, professionalism, and efficiency demonstrated by the team reflects very well on the institution as a whole. It is clear that customer satisfaction is a priority, and that commitment did not go unnoticed. Thank you to the entire team for making my visit such a pleasant experience. Your dedication, kindness, and professionalism are greatly appreciated. I will gladly continue using this bank and would confidently recommend it to others based on the outstanding service I received. I am so happy that I have moved to Capitec, where your clients are obviously valued! Thank you!
53 replies
1 month ago
Worst bank ever
Standard Bank sent a sms: Standard Bank: Dear ….., please note that an amount of R91.84 was due on your Credit Card account ending ****** by 2026-03-04. We have tried to contact you to make a payment arrangement but have not been successful. We will reach out again in the coming days and if we cannot make contact, your account may be handed over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. If you have any questions or concerns, please call us on 0861112807, or email us at creditcardcommunications@standardbank.co.za for assistance. Yes I have been in hospital for three weeks, that is why you have been unable to contact me! I thought you are kidding me? I am being handed over for R99 for which credit card now? A lady from card division phoned me early this morning. Only to inform me that there is a Garage Credit Card that still has a balance of over R3200 that needs to be paid. I couldn’t believe my ears. I asked her to read the account number to me. All my accounts were linked on my profile, they are all closed except for the one credit card I am fully aware of and arranged a debit order on my new bank account. I told her I do not even have the card with me, when was it last collected? I asked her when this card was last used? She said in 2013! I was shocked, this was the card I opened years ago, paid up and closed. This card has not been used, collected or activated for years. I now owe them R3200 and a few cents to close the account successfully, by this time you can imagine my patience was running really thin. So Standard Bank has just been adding admin fees and interest to it every month and taken the instalment off my debit card for over 13years! So if we just take the R100 they are talking about: R100 x 12 months x 13 years = R15 600 that is money they have ****** from me! Because I have paid up and closed the account. I have not used this account in 13 years. And this calculation has been done on R100, not even on the starting amount they started with 13 years ago! A credit card you only pay if you used it. And now they expect me to pay another R3200 for what? The accumulation of the admin fees and interest that they have just kept adding over the last 13 years for an account that has not been active or used at all?! This is ridiculous! Standard bank actually owes ME money. I am beyond angry, I can not believe that this is what I have to endure after 25 of loyal service. I don't even have words for this situation. So I have to pay another R3200 for a card I haven't used in over 13 years, because someone did not do their job in successfully closing the account when it was paid up and settled? And who still has a paid up letter of 13 years ago in their personal file?! Standard bank I want answers and I want this money back. I am going to report this to the ombudsman as well.
212 replies
2 months ago
After 25years of my loyalty I can’t say I received the same loyalty!
If I could rate 0 or less fir this bank - I would!
159 replies
15 months ago
No correspondence after numerous mails
We have been trying to cancel a policy since December last year. After numerous mails, we have not received any correspondence at all from Assupol since December last year. This just convinced us even more that it's time to take our business somewhere else is definitely the right thing to do. Surely clients should not be happy with a turn around time of over 6 weeks to respond to emails. And yes we did keep in mind that it was festive season - but 6 weeks to wait for a response, but our money keeps being taken is unprofessional and unacceptable. There seems to be no delay in taking the payment each month. We are not happy at all, we have requested cancellation and will no longer pay for this policy. Definitely no the way to treat clients.
53 replies
18 months ago
Monetary refund refused
I bought a pajamas for a friend at an Ackermans store. I went into a branch and tried to find something else but wasn’t successful. When I wanted to return it, the tags still attached and I provided both purchase slips. But I didn’t have the card that I used for the purchase. I requested monetary refund, they refused. Nowhere on their slip does it state that you need to bring the card with when you want to do a refund. I phoned head office from the branch they refused to authorise the refund. Unfortunately for Ackermans, they’ve lost another loyal customer. And looking at the almost 4000 concerning reviews they’ve lost quite a few customers lately..
0 replies
30 months ago
Delay in returning our R100k deposit
If I could give them no stars I would. I signed an OTP and transferred a R100 000 deposit into Cargo Motor’s account on the same day. We had to wait for the paperwork and car because it was over a weekend. On Monday our car landed in the pit while doing the roadworthy test. The ar was damabged and we decided to cancel the deal. 5 Days later, after numerous calls as well as a visit to the branch, we are still waiting for our depositi to be returned. After avoidance an numerous excuse upon excuse, we are sitting with one car after we sold our second car to settle a deposit. When the sale was on the table the service was great, but waiting over 5 working days for a deposit to be refunded is just unacceptable. Excuse after excuse we are still waiting for our deposit. We are in the process of purchasing another car, but we are unable to because we need the deposit money. I am not impressed with how much petrol is waited to share a car between my fiance and I to get to work. I am not impressed at all with this service.
0 replies
34 months ago
Rental car denied
I’m really disappointed with the outcome of my request to get a rental car which I pay for on my policy. I have been a client since 2012 with MiWay. My car’s paint is chipping off ( as a manufacturing fault) and it has to be resprayed. I requested a rental car to get the damage fixed because the paint is chipping off and my car will start to rust. My request as been denied not a valid claim. Why do I pay for rental car service if it’s denied when I need it.. I am not impressed as a client of over 11 years. I am really disappointed to see after hardly any claims in over a decade this is the treatment I get.. Maybe taking my car and home insurance somewhere else is perhaps a good idea.
53 replies
42 months ago
No communication or feedback on suspected fraudulent case
In the first week of October I reported a case of suspected fraudulent activity with regards to beneficiary change on a policy where the policy holder is sadly deceased at Head Office in Johannesburg. I have been kept in the dark again by PSG. They are not communicating the process or what is happening on this case at all. It really makes me so frustrated that I need to keep following up. My dad paid for years for a service, he’s not getting in his absence. It feels like I’m being avoided. I know the steps followed on this policy’s beneficiary changes are not according to protocols. I want people to be help respilonsible. Countless emails without replies. I now demand answers. It is heart breaking to think instead of mourning I am chasing after a company for answers and follow up constantly and then being ignored. I have given my full co-operation, it is absolutely unacceptable that I have to cone here in the hope of finding amswersIn the first week of October I reported a case of suspected fraudulent activity on a policy where the policy holder is sadly deceased. My dad trusted you with his money, I expect you to provide the service he paid for, for years.
264 replies
42 months ago
Fraudulent activity - no communication again
In the first week of October I reported a case of suspected fraudulent activity on a policy where the policy holder is sadly deceased. I have been kept in the dark again by Momentum. They are not communicating the process or what is happening on this case. It really makes me so frustrated that I need to keep following up. My dad paid for years for a service, he’s not getting in his absence. It feels like I’m being avoided. Countless emails without replies. I now demand answers. It is heart breaking to think i stead of mourning I am chasing after a company for answers and follow ups. I have given my full co-operation, it is absolutely unacceptable that I need to come to this platform in the hope of finding answers and getting a response! My dad trusted you with his money, please provide the service he paid for, for years.
132 replies
43 months ago
RA payout taking nearly two months
My father passed away on the 15th of Aug. The last requested completed documents were sent on the 6th of September already. I am so disappointed with the lack in communication from Momentum, only to find out today that they never received the documents. If there were outstanding on there side surely they can see it on their system and it is their responsibility to contact the policy holder or the reporter of the death claim? We have not been contacted once to notify us documents are outstanding after numerous mails, I am shocked to say the least. I can not believe that they take a payment so easily but now that the payout date arrives this lack in professionalism and communication happened. Surely this is what you’ve been paid for, for years to receive a service when the time comes? It’s hard enough to come to terms with the loss, now having to deal with this too? Unacceptable! My experience with Momentum is disappointing.
399 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (78.57142857142857%)