Active since Feb 2017
6
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6 reviews66 months ago
Dormant account... bankbinsists I go into a branch and lacks the ability to remotely move account into active state.
I have been banking with nedbank in excess of 30 years, during the pandemic, an account of mine was moved into dormant status. Nedbank absolutely refuses to move it back to an active state without me going into a branch.I have contacted them several times in this regard and am told the same thing, it is not possible to get this done without going into a branch. I am unable to go to a branch and don't wish to send someone on my behalf - This is the year 2020, this is a digital age. Other banks allow you to open accounts and receive credit cards wherever you are in the country, why can't you simply just allow me access to my own funds. I am extremely close to switching to a more modern bank and will do so if I receive the usual private response where I am again forced to go into a bank. Nedbank... please respond, it can't be that diffucult.
0 replies
67 months ago
Vodacom marketing call and expecting immediate decision without anything in writing
I received a call from +27798899224 on 30 September at 12:49 from Vodacom. The person on the other side of the line said that they were calling to offer me a discount and upgrade on my existing line. The first question asked was why I was on a Month to Month contract, my response was that I enjoyed the freedom of being able to cancel at any time instead of being tied into a contract. The response to this was : "From 2019 to now, you have not cancelled but you're busy making vodacom rich whereas you could have gotten a cheaper contract at a better price and you don't even have a cellphone" I responded telling him that the option was not available when I switched from Contract to Topup month to month to which the response was - that's because I did not qualify and I can't get this from a store. The statement relating to the fact that I could have got better Value and then telling me that I can't get it from a store is extremely contradictory. He also stated that I am currently paying too much and that they have current customers who are paying R200 a month and have unlimited calls. He then ran through a package which entailed an airtime amount with 10GB of data for almost half of what I was currently paying. I asked if he could please provide all of this to me in writing or at least in an e-mail for review so that I could make an informed decision. The response was that he was completely unable to do this. He would be able to send me all terms and conditions after I agreed, but not before. This kind of marketing makes no sense and breaches the trust relationship, I find it highly unprofessional that Vodacom would allow this kind of marketing in the middle of a regular working day where people are otherwise engaged and be expected to make decisions based on a phone call by someone who blatantly insults their employer by stating that I am paying to much and making Vodacom rich. Please can this be investigated and the so called discounted amounts and information be made more freely available. as a Vodacom customer for more then 20 years, I find it strange that I'm being told that loyal clients are paying R200 for unlimited calls, and that I could get more then double my current value with 50% spend but only if I make a rushed verbal telephonic decision!. Is this to say that 20 year old clients are NOT loyal clients because Vodacom Shops are not authorized to offer the best deals?. I note that the caller did not state that the call was recorded so I'm not sure if it was but by default I record all calls and I am happy to make the call recording available as proof of the engagement.
106 replies
70 months ago
Inability to track serial Numbers or honour a warranty.
I received a microwave as a Gift from someone, the microwave was bought from homecorp in January this year. The same Microwave stopped working 3 days ago. I took it into homecorp Boksburg where I was told it was purchased and explained to the manager the situation and he said that he was unable to assist unless I had a receipt. I asked him to please check against serial numbers which would easily prove that the Microwave has in fact been purchased in that same store to which he responded that they don't store Serial Numbers nor would he even be able to assist me with a replacement as the store is currently closing down. He was also unable to trace the original Purchase receipt as he said that there was no way for him to do that, which also does not make sense. I work with stock and invoicing systems and the easiest way to track stock movements and sales and prevent fraudulent warranty claims is to check against serial numbers!. It makes no sense whatsoever that a store the size of Homecorp does not store and has no ability to reference an item that has actually been purchased in their store and has been brought in for a legitimate warranty claim. Due to the urgency, I've had to take the item to an appliance repair shop and will have pay for a repair that should have been covered under warranty . I'm disgusted by the service and will not recommend anyone from purchasing from a store that clearly has no after sales service or ability to trace their purchases!.
321 replies
84 months ago
Shameless Cash Grab for Fine Admin Fee.
I rented a car to drive from Port Elizabeth to George this december. I received a fine on the rental car while driving.. Europcar then charged me a R400 admin fee to transfer the fine!!!! It literally takes a few minutes to transfer a fine on AARTO. I would have even done it myself if I was notified. What kind of people are employed at this company that require R400 to click a few buttons? Is Europcar SO greedy for cash that you need to profit of a few mouse clicks? Suffice to say, I will never use Europcar again as they seem unaware that a fairly transparent activity carries such a ridiculously high admin amount. For that amount of money, it would have made more sense if they actually paid the fine and debited the amount.
112 replies
110 months ago
Special Meal was not packed. No reason stated, no reasonable alternative other then Salad.
<p>I travelling from Harare to Johannesburg on Thursday 16 March 2017 , requested a Halaal Meal more then 24 hours prior to the flight and when onboard, I was told that the Meal was not loaded, and there were 3 Meat options - Chicken, Beef or Lamb. I have done this meal request previously in the same time frame and have not had the same issue.</p> <p> </p> <p>I asked if there was any other meal avaliable and was handed 2 portions of Salad. This is a very poor selection of meals especially considering that not everyone eats meat. Also consider that since the flight is was at 12:00, there was no time to get a reasonable lunch prior to the flight and no reason to do so considering a meal is served on the flight!.</p> <p><br />This is highly dissapointing for an airline that usually has such a high standard!.</p>
0 replies
112 months ago
Deactivation of E-mail address after upgrading of contract
<p>I upgraded my Vodacom Contact 3 weeks ago, on the 31st of January, I received an E-mail that stated that my Vodacom E-mail address has been deactivated. This is very strange considering that I have never requested any form of deactivation. I actually Renewed my contract the same way I have been doing with Vodacom for the past 20 years.</p> <p> </p> <p>I have called customer support a few times got transfered to various different departments including Activations and the solutions department it turns out that nobody has been able to solve the mysterious case of the deactivated E-mail from a valid contract user.</p> <p> </p> <p>This is my primary personal e-mail address and it is the one that Vodacom themselves have on their system for sending me my Invoice and any other communication so it seems a bit ridiculous that they would de activate it and not have any contingency plan for reactivating an accidental deactivation on a priority basis!.</p> <p> </p> <p>Zain.</p>
56 replies
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1 Star
5 (83.33333333333333%)