Active since Feb 2017
24
Reviews
0
Industries
Reviews
24 reviews16 months ago
Rotten Food
Very disappointed with PnP Northgate. Shopped there for the 1st time last Friday 3 January. Ham slices, Beef Liver and Pineapple all off and vrot by Sunday when I wanted to use it! At least R300 wasted of my weekly food budget of R600
53 replies
18 months ago
travel claim not refunded
what is the status of my travel claim please? message from : MSO DISCOVERY International +27 82 902 8607 Good morning. Jean-Louise. We are still waiting to clear the pre-ex for the funding option to be confirmed. Regards, Joseph theres 2 claims pending 1 was more than a month ago. 2nd 3 weeks ago. please can someone advise??
159 replies
19 months ago
REFUND
Still no feedback or refund... Ive had to borrow money for gas and food this month That is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns. Regards Discovery Insure Jean-Louise du Plessis 20 reviews | Active since Feb 2017 04 Oct 2024 at 09:40 REFUND OF DEDUCTION PLEASE DO QA REFUND TO MY ACCOUNT, YOU HAD NO RIGHT TO DEBIT MY ACCOUNT, AS PER YOUR EMAIL WHERE YOU SUSPENDED MY POLICY Your Discovery Insure plan is suspended We have suspended your plan with effect from 2 September 2024 because we have not received your premium due to Not provided for (no funds available). As a result, you will not have access to the benefits and services we offer or be able to submit any claims to us from 2 September 2024 until 1 October 2024. You can resume your cover by paying a pro-rated premium, however, you will only have cover from the date we receive the payment. If you have any questions, please call us on **********or contact your financial advisor. If you have already paid this amount, or have made an arrangement with us, please ignore this email. Ensuring your information and communication is secure Our objective is to ensure that your personal information remains confidential and protected. This is why we are gradually changing the way you receive and access your information that contains personal details, for example, your anniversary letter, Plan Schedule and other communication relating to your Discovery Insure plan. Going forward, your personal information can be accessed on the Discovery website and app through the portal that requires you to log in. Reply (1) Discovery Insure’s reply 04 Oct 2024 at 09:48 Good Day Jean-Louise,
106 replies
19 months ago
REFUND OF DEDUCTION
PLEASE DO QA REFUND TO MY ACCOUNT, YOU HAD NO RIGHT TO DEBIT MY ACCOUNT, AS PER YOUR EMAIL WHERE YOU SUSPENDED MY POLICY Your Discovery Insure plan is suspended We have suspended your plan with effect from 2 September 2024 because we have not received your premium due to Not provided for (no funds available). As a result, you will not have access to the benefits and services we offer or be able to submit any claims to us from 2 September 2024 until 1 October 2024. You can resume your cover by paying a pro-rated premium, however, you will only have cover from the date we receive the payment. If you have any questions, please call us on 0860 751 751 or contact your financial advisor. If you have already paid this amount, or have made an arrangement with us, please ignore this email. Ensuring your information and communication is secure Our objective is to ensure that your personal information remains confidential and protected. This is why we are gradually changing the way you receive and access your information that contains personal details, for example, your anniversary letter, Plan Schedule and other communication relating to your Discovery Insure plan. Going forward, your personal information can be accessed on the Discovery website and app through the portal that requires you to log in.
53 replies
20 months ago
increased installments NO notification
1st - you increase my premium ONE YEAR after my claim saying Im high risk - HOW? Does this even make sense to you? 2nd - my installment has increased AGAIN with 16+% HOW?????? I remember now why I left Discovery Insure before, and Im very close to do it again And Im very close to lodging a complaint with the ombudsman
265 replies
21 months ago
Hi, just want to check, the branch in Cresta, why do they not use tammy tailor products? They used planet nails. It looks NOTHING like pictures of other branches.
Hi, just want to check, the branch in Cresta, why do they not use tammy tailor products? They used planet nails. It looks NOTHING like pictures of other branches. So I paid TT pricing but got planet nails products?
0 replies
24 months ago
Why?
Hi, when is someone going to get back to me re the following : 1. Monthly instalment - NONE of the emails you send makes sense, it shows some format that is not readable, I mentioned this in my previous complaint 2. Why am I high risk with a 30% increase. How does lightning make me high risk? The phone was my fault, but lightning? How am I high risk with only 2 claims ONE YEAR after the claims? 3. When is someone going to contact me re the additional items you have been charging me for, for more that a year? NO FEEDBACK. You cant charge a person for items, cancel it and then leave it as is. Do you not have to refund those amounts? We are going into May. I reported this in February. 4. I got the suspension emails, but no email for the reinstate or new policy, again, the emails you are sending me makes no sense, not readable. 5. PLEASE can you stop debiting my account with the R150 for the drive thing, I requested this so many times last year I've given up, I just reverse it every month, I pay the debit reverse fees. I am getting a bad credit score. I'm really not happy, I want to stay with Discovery, I just don't understand why I'm getting this terrible service.
53 replies
24 months ago
Poor Service and Unrealistic Increase
I requested 2 months ago why I have 2 phones and 2 laptops on my insurance. NO FEEDBACK! I please want the refund on the months for the additional laptop and phone on my insurance and the additional items REMOVED from my insurance. My debit order has gone from 2141 to 2700. Why is my car insurance so expensive? For a KIA 2013? Friends drive BMWs and Mercedes same age as me also single and they pay R600 a month for their cars. How can you increase my premium with 30% claiming I'm HIGH RISK? Sometimes bad sh ! t happen to people more than once. I HAD TWO CLAIMS within a few months in 2023. Its been MORE THAN A YEAR and I have not claimed. How do you put me as HIGH RISK a year LATER. I leave enough money for my debit orders in my debit order account. Now there were 2 strikes on my account, unsuccessful, and I'm not covered PLUS on the unsuccessful d/o my bank takes a fee off my account. This is what comes through on the emails you send.. Hi Jean The following changes have been app**** to your plan <img width="520" height="141" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAggAAACNCAYAAADSHoIhAAAABHNCSVQICAgIfAhkiAAAIABJREFUeF7svQegHkXVPn5u7+khQCAhdJCuINJRqaKIAlIEFBRULIjtA7F3sCsKKirYwV5AaYqASpBeQgiE9N5u7/f+nuecObOze983iXx//PvJu3Cz7+7Ozs7O7s555jmtSsos3d0dJ4yMjL64arRqP6mS/VBsy3JlK/srPVDpgf+eHqiqrsHNjOKvSkZHR6Wqqgqb2NZVuh2Ox9LZcS9n67A/qW8U9Vfp9ojWP7a8Xk73hwpy14/1jtjxrD5rZ2i+jOJ4sf54PDwyvz2tJ9yf3b1dvzoWGJWRkWER/I0MDeL3kAwP9MroQI+ I called AGAIN today to enquire. Not hopeful that someone will reply.
53 replies
25 months ago
OVERDUE LOAN ISSUES with PAYMENT ARRANGEMENT
I was unemployed for years, having contract work here and there, STILL making payment to my account, even if it is R50. AS PER LAW as long as I make payments a SUMMONS can NOT be processed against me. There's ppl earning huge salaries NOT making payments to their overdue loans. AT LEAST I make some payment every month. I am NOW only - 8 years down the line making progress recovering all I have lost being unemployed. I will now have to declare myself insolvent and therefore my standard bank loan will not be paid. Have a fantastic day
112 replies
37 months ago
Money stolen
I booked a ride in Feb and the driver never collected me AND charged me cancelation fee. I did in fact cancel after waiting for almost an hour. The driver is lying. Saying he collected me and can prove it. It's a lie! I had to call a friend to take me home after standing outside in the road at midnight waiting for him to get me. This has happened twice before but I'd didn't complain. I'm fed up now. It's a lot of money to pay for no service received!! This is unacceptable. The support team also never gave feedback regarding the feedback from the driver. If I didn't ask AGIAN today I would still not know. The driver is lying!!!!
0 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
0 (0%)
3 Star
1 (4.166666666666667%)
2 Star
1 (4.166666666666667%)
1 Star
21 (87.5%)