Active since Feb 2017
25
Reviews
0
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Reviews
25 reviews3 months ago
No payout 3 months later
No payment since 20 October, advised paymaster not available have to wait 15 working days again. Have 2 payment reserved on my profile that's it. No money
0 replies
3 months ago
No payment
No pay out after date promised. Call centre failed to assist with app challenges.
56 replies
5 months ago
Who do you choose to help favouritism or fami****ity
I reached out to Sowetan consumer help multiple times call, email regarding a declined insurance claim, I sent documents however no acknowledgement or outreach. Ii had hope when I read they help ordinary citizens appeal to big companies that declined claims. I never got any feedback or even help.
0 replies
5 months ago
Time wasters this organisation does not help people
There is no communication feedback or help from this body they will waste your time. I escalated called submitted documents and still no acknowledgement of my case. I have given up.
53 replies
5 months ago
Client query to complicated Absa cannot help
I have a vehicle financed at Absa bank. Since September I have been calling multiple times, being transferred over 20 times as the Absa consultants did not know where my query fit. On September 13 my vehicle was ****** while sleeping. The vehicle was not recovered and the insurance declined the claim due to bolt registration. Called Absa was advised to call after fail debit order on the 25th. On the 30th of September was my final day of employment due to retrenchment affected by the pause of all Pepfar and CDC grants. Because I worked for an NnGO I have no package . I have reported this to every consultant at Absa that I spoke to. Eventually I was put through to a lady that said "I don't remember how to escalate this it's been a while" that advised my case needed to be assessed by the risk mitigation team, once there they will give a way forward on the account, she then advised that they don't have a direct contact no she has to escalate on my behalf. I asked for a reference no and she advised there is none but my ID no will work, I asked her to send her the documents to attached to the escalation she advised no the risk team will reach out to you for them. I then received a call regarding non payment and advised I have reported the matter I have no money to pay and no car, my case is with your risk team waiting for outcome/outreach. The gentleman advise that yes I see your case let me further flag the matter. This far there is no outreach from Absa no email or SMS. Today I wake up to a failed debit order for the vehicle. How does this work Absa is there no one that knows how to assist your clients. I need a way forward not failed debit orders.
53 replies
7 months ago
Greatest service from Police
I would like to thank this entire department and commend them on their excellent client service. Oh my God I have never received such high level client service from a police unit ever. Answering questions before you ask them. From the gate entrance to each and everyone asking if you need further assistance quick and easy no excuses no long lines no pillar to post just getting the work done. Thank you to all of you, and a special thanks to the investigation officer Mr Mawela you rock I wish you to get promoted and blessed with all things good. Your skills and client centricity can really help all other police units. Thank you
0 replies
11 months ago
Rain sucks, This is theft, poor client service
Rain has moved client service to Asia and they drop the call on you they unable to transfer your call, the waiting time is very long, they unable to trouble shoot they unable to understand South African accent this sucks. I have been without network for 10 days however the payment was on time. No client service, there is no team leader to support and they advise that they cannot give out their surnames or where they are located. Rain im moving what a disappointment.
116 replies
12 months ago
****
Prepaid Rain is switched off due to non payment for 2 months, how can I owe a prepaid account for 2 months it's prepaid not contract. According to my bank it's has been paid every month including few ays ago however it's outstanding. I am attending online class and depend on internet.
116 replies
14 months ago
Fed up with ur process
I have been waiting for my discounted registration arrangement, tried reaching out but I only get responded after they want to. I have been calling but get told only one person can assist me, therefore I can't get assisted. Can I pls get someone to respond to my querry my student no is 175837.
71 replies
19 months ago
no delivery no communication
I ordered a bed on the 13th of Sept 2024, was advised that the delivery takes 2-5 working days, I checked inn on Wednesday to follow-up but was advised to be patient the TAT is 5 days. Today is the 20th Sept I received my first sms today advising delivery is 23 Sept. I'm so disappointed that your delivery time in this day n age is so terrible, don't say 5 working days if you cannot honour this commitment. I still have no bed and no further communication. my ref number is 8020192505
0 replies
Review Distribution
5 Star
2 (8%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
23 (92%)