WV
Wallace Z
Active since Feb 2017
21
Reviews
0
Industries
Reviews
21 reviews5 months ago
Failes to debit account, violates POPIA act, suspends all services so you can't pay or contact MTN
MTN failed to process debit orders for the month of November 2025. I did not receive any communications from MTN via email or any other channel. A stranger phoned me pretending to be an MTN collections agent and asked me to verify myself by providing personal information protected by the POPIA act. After I told the individual that I am uncomfortable in providing sensitive information pertaining to my accounts as they phoned me and there's no way of me verifying that they are who they say they are, the individual ended the call. Other industries would send a OTP to your mobile app in order to verify you, however MTN seems to be far behind in technology and in violation of the POPIA act. I immediately phoned the MTN contact number and a voice recording said that MTN is aware of client accounts not being debited at that the clients must make use of other payment methods. This morning I went on to the MTN app in order to see if I can pay the account, but the app didn't load any of my profile data. I then tried contacting MTN, but they suspended my service. So after more than 24 months paying my acvount via debit order, MTN's technology failes, they violate the POPIA act and then suspend all your services making it impossible to pay or contact them. What a way to show that you are far behind when it comes to technology and services. Furthermore, MTN gave me a recycled number and I still het all the previouse owners sms's etc and I cant even load whatsapp coz its registered to someone else.
0 replies
25 months ago
Defamation of character and harassing communications from C4 Property Group and their employees.
On the 20th of March 2024 I received an email from C4 Property Group managing Schoongezicht Estate where I stay.. This email falsely accused me of being intoxicated and cursing at the security guards for visitors waiting in line for access at the gate. I immediately phoned all the numbers indicated on the email to phone, and I also contacted C4 Property Groups directly, but none of the contacts provided was answered. I then immediately sent of email correspondence and till today the 2nd of April 2024 no one has contacted me back in this regard. After contacting my wife regarding the issue, she got hold of C4 Property Group who said that C4 Property Group was supposed to contact me first and confirm the information before sending any email correspondence, so since the 20th of March 2024 C4 Property Group has been aware of this and still no one has contacted me in this regard. The day in question here was the 16th of March 2024 on which day we had my son’s 3rd birthday and this incident allegedly occurred at 18:30 at which time we weren't receiving guests anymore and guests were leaving or have left, therefore I had no reason to get upset at people waiting at the gate for entrance. I also spoke to the security on the 20th of March 2024 and the security confirmed that there was no record of any such incidents logged in the record book nor on their app. The security also received information from the security guards that were on duty on that day that they don't recall any such incidents. However, according to C4 Property Group, the security guard told one of the trustees about this incident and that it was the owner from 2 Nondaz Crescent (which is my address) and the trustee member reported it. Till today this incident has not been logged, no one contacted me to hear my side of the story, not even to confirm if this information is correct, no one from C4 Property Group has responded to my emails or phone calls nor do I know who this trustee member and security guard is. Here is the email I received from C4 Property Group: Dear Wallace, It was recently bought to our attention that, on Saturday the 16th of March 2024 at approximately 18h30 you argumentatively approached the security due to access control issues to the Estate. Additionally, it was reported that you appeared to be intoxicated and were cursing at the security personnel, acting in a rude manner. We believe that there was some frustration at the entrance at that time due to guests/visitors waiting in line for security to give them access to the Estate. It was also reported that security had faced challenges with getting hold of the residents to confirm acceptance of guests resulting in delays. Please note that no one may enter the Estate without permission from the homeowner/resident they are visiting, as set out in the security policy for Schoongezicht Estate. Due to the nature of the incident, this communication serves as a warning and should we receive another complaint relating to disrespectful behaviour towards Schoongezicht Estate Security a penalty of R 500.00 will be imposed upon the instruction of the SEHOA Trustee Committee. Please respect the security rules pertaining to the Guards and their crucial role in the Estate. We trust that you will understand our responsibility toward the HOA to inform you of this.
0 replies
25 months ago
Defamation of character and harassing communications from C4 Property Group and their employees.
On the 20th of March 2024 I received an email from C4 Property Group and their representative Annika Boshoff. This email falsely accused me of being intoxicated and cursing at the security guards for visitors waiting in line for access at the gate. I immediately phoned all the numbers indicated on the email to phone, and I also contacted Lize Oberholze, but none of the contacts provided was answered. I then immediately sent of email correspondence and till today the 2nd of April 2024 no one has contacted me back in this regard. After contacting my wife regarding the issue, she got hold of Liza Oberholze and Liza Oberholze said that Annika Boshoff was supposed to contact me first and confirm the information before sending any email correspondence, so since the 20th of March 2024 Liza Oberhole has been aware of this and still no one has contacted me in this regard. The day in question here was the 16th of March 2024 on which day we had my son’s 3rd birthday and this incident allegedly occurred at 18:30 at which time we weren't receiving guests anymore and guests were leaving or have left, therefore I had no reason to get upset at people waiting at the gate for entrance. I also spoke to the security on the 20th of March 2024 and the security confirmed that there was no record of any such incidents logged in the record book nor on their app. The security also received information from the security guards that were on duty on that day that they don't recall any such incidents. However, according to Liza Oberholze, the security guard told one of the trustees about this incident and that it was the owner from 2 Nondaz Crescent (which is my address) and the trustee member reported it. Till today this incident has not been logged, no one contacted me to hear my side of the story, not even to confirm if this information is correct, no one from C4 Property Group has responded to my emails or phone calls nor do I know who this trustee member and security guard is. Here is the email I received from C4 Property Group and Annika Boshoff: Dear Wallace, It was recently bought to our attention that, on Saturday the 16th of March 2024 at approximately 18h30 you argumentatively approached the security due to access control issues to the Estate. Additionally, it was reported that you appeared to be intoxicated and were cursing at the security personnel, acting in a rude manner. We believe that there was some frustration at the entrance at that time due to guests/visitors waiting in line for security to give them access to the Estate. It was also reported that security had faced challenges with getting hold of the residents to confirm acceptance of guests resulting in delays. Please note that no one may enter the Estate without permission from the homeowner/resident they are visiting, as set out in the security policy for Schoongezicht Estate. Due to the nature of the incident, this communication serves as a warning and should we receive another complaint relating to disrespectful behaviour towards Schoongezicht Estate Security a penalty of R 500.00 will be imposed upon the instruction of the SEHOA Trustee Committee. Please respect the security rules pertaining to the Guards and their crucial role in the Estate. We trust that you will understand our responsibility toward the HOA to inform you of this.
0 replies
25 months ago
Defamation of character and harassing communications from C4 Property Group and their employees.
On the 20th of March 2024 I received an email from C4 Property Group and their representative Annika Boshoff. This email falsely accused me of being intoxicated and cursing at the security guards for visitors waiting in line for access at the gate. I immediately phoned all the numbers indicated on the email to phone, and I also contacted Lize Oberholze, but none of the contacts provided was answered. I then immediately sent of email correspondence and till today the 2nd of April 2024 no one has contacted me back in this regard. After contacting my wife regarding the issue, she got hold of Liza Oberholze and Liza Oberholze said that Annika Boshoff was supposed to contact me first and confirm the information before sending any email correspondence, so since the 20th of March 2024 Liza Oberhole has been aware of this and still no one has contacted me in this regard. The day in question here was the 16th of March 2024 on which day we had my son’s 3rd birthday and this incident allegedly occurred at 18:30 at which time we weren't receiving guests anymore and guests were leaving or have left, therefore I had no reason to get upset at people waiting at the gate for entrance. I also spoke to the security on the 20th of March 2024 and the security confirmed that there was no record of any such incidents logged in the record book nor on their app. The security also received information from the security guards that were on duty on that day that they don't recall any such incidents. However, according to Liza Oberholze, the security guard told one of the trustees about this incident and that it was the owner from 2 Nondaz Crescent (which is my address) and the trustee member reported it. Till today this incident has not been logged, no one contacted me to hear my side of the story, not even to confirm if this information is correct, no one from C4 Property Group has responded to my emails or phone calls nor do I know who this trustee member and security guard is. I want to know who these people are (trustee member and security guard) and a public apology from C4 Property Group, I also suggest that Annika Boshoff and any other staff *********** of working with the public/client facing channels to be reassigned roles in a different department where the duties are less strenuous on their abilities and or lack thereof. To Annika Boshoff, before you accuse anyone, get your facts straight and do your due diligence to hear from the person in question. Here is the email I received from C4 Property Group and Annika Boshoff: Dear Wallace, It was recently bought to our attention that, on Saturday the 16th of March 2024 at approximately 18h30 you argumentatively approached the security due to access control issues to the Estate. Additionally, it was reported that you appeared to be intoxicated and were cursing at the security personnel, acting in a rude manner. We believe that there was some frustration at the entrance at that time due to guests/visitors waiting in line for security to give them access to the Estate. It was also reported that security had faced challenges with getting hold of the residents to confirm acceptance of guests resulting in delays. Please note that no one may enter the Estate without permission from the homeowner/resident they are visiting, as set out in the security policy for Schoongezicht Estate. Due to the nature of the incident, this communication serves as a warning and should we receive another complaint relating to disrespectful behaviour towards Schoongezicht Estate Security a penalty of R 500.00 will be imposed upon the instruction of the SEHOA Trustee Committee. Please respect the security rules pertaining to the Guards and their crucial role in the Estate. We trust that you will understand our responsibility toward the HOA to inform you of this.
0 replies
31 months ago
Unsatisfactory client service
We have been renting property in Schoogezicht Estate in Brackenfell through C4 Property Group for a couple of years now. During our stay in the rental property we decided to build a home in the estate through the building contractor GLC Development. This has been the most frustrating and stressful process due to the unorganized and unprofessional manner in which these companies conduct business. We as the clients had to scrutinize quotes, documents, bond applications, finishes lists, architectural drawings to such a point, that in summary all I can say is that before anyone decides to do business with these companies they should first become experts in the trades required in purchasing and building a home themselves to be able to foresee issues and point it out. This has been the most disappointing process ever where you feel like just telling them to do whatever they want and get done. You don't even feel like staying in that home anymore due to the unnecessary problems. And one of the things they like saying in response is: "Well, this is how its always been done". That's no excuse to provide sub-standard client service and satisfaction to people who are paying you millions of rands to build their dream home as they advertise to do. Here are just a couple of things we ran into: We asked C4 Property Group and GLC to please handle the transition from our rental property to our new home being built in such a manner that when we give 2 months notice as requested by C4 Property Group of termination of the rental property that our new home will be ready for move in. We gave notice of termination of the rental property at the end of June 2020 and at that time there was no mention about any delays and concerns about the move in readiness of our new home. Now, two weeks before we need to move in they are telling us that the property won’t be ready for move in and that we should make arrangements with friends and family. They are aware of the current pandemic in the country which they themselves use to motivate why our home won’t be ready yet they expect from us to arrange a whole new moving strategy in 2 weeks under this pandemic. So it's easy for them to make excuses due to external factors, but not to keep the client in mind who needs to face these external factors also. So we are told that the new renters are moving in the 1st of September and we must make arrangements to be out of the house. Unfortunately it is an unrealistic expectation to give us two weeks notice that our home will not be ready for move in by end of August 2020 and suggesting that we make alternative arrangements for housing, storage, animal care, internet connect for business etc. Due to the pandemic I am working from home and for me to conduct daily business to the health and life insurance sectors in the country which is classified as a essential service I need a stable internet connection to attend meetings and conduct daily tasks. We have a child that is already being tossed to and from school and home schooling due to the pandemic and now this as well. Furthermore when we started the process here are some of the issues: And please note, that from the time when we even started looking at plots, applying for a bond, deciding on a design for the home etc we had these kinds of issues. Choosing a plot: After looking at the available plots with the agent we decided on one. After telling the agent which plot we wanted they came back with a response that that plot's cost went up to the cost of a phase 3 plot even though it's not located in phase 3, but because of its size they now want more for the plot.This should have been my first warning sign, but we then decided on the plot we are currently building on. Applying for a bond: The preferred bond originator is Mortgage Max and we were told that we must go through them. After Mortgage Max applied for bonds at ABSA, Nedbank and FNB, they came back and said that we were declined at Nedbank and FNB, but after speaking to Nedbank, they said that they didn't get the documentation(Mock Payslip, and Letters of appointment from our new employers) as requested, yet we gave Mortgage Max this documentation as it was needed for applying at ABSA, Nedbank and FNB also, and i'm still investigating with FNB why they declined, but after a quick phone call it seemed like a similar reason as what Nedbank had. After driving the application process ourselves, we are today financed through Nedbank at a better interest rate than ABSA. Deciding on a floor layout for the home: After we initially gave a draft of what we are thinking about regarding the design of our home, we received about 2-3 designs that didn't even reflect closely to what we had in mind, it seemed like they just pulled out some town house plans and presented that to us. When we got to a point where the design started to look like what we initially handed over, there still required a change or two, but then it was said that from this point onward we will be charged for changes, but this after that the initial draft wasn't even close to what we handed over. Initially we had a signed of plan from the architect which included a 8 meter stacker door. Later on it was said that they cannot do a 8 meter stacker door becasue they would have to raise the roof and do reinforcing and the cost would be around R20 000.00 extra. This after we applied for a bond based upon calculations on a signed of plan with a 8 meter stacker door. This is a common trend that you will experience with these companies. They say and promise one thing, then come up with issues and want to charge you for it. So we settled for a 5 meter stacker door. Finishes: We allocated R100 000.00 on our budget for possible finishes that we would want to upgrade from the standard list. When asking several times for an updated list of our chosen finishes in order for us to be aware of how much monies are still available for i.e cupboards and granite tops etc, we were given documentation with incorrect components. Here are some email extracts regarding this: In summary: According to their list we owed them +-R8000.00, but after scrutinizing the documentation there should've been shown +-R19000.00 in credit to us. GLC: I urgently need you to sign off on all the finishes as per the schedule sent previously and attached again. Clients(Us): We have emailed you regarding this information in an email dated 20 July 2020 and on 22 July 2020 and the 27th of July 2020 whereupon you have made no adjustments reflecting the information in those emails and now you have started a new email thread which causes us to capture this information again. Please use the "Reply All" feature in the future in order to have one email thread. It feels like our email correspondence with the parties involved are being ignored until time gets constrained for proper analyses. And this has been one of the issues from the beginning. We as the clients should not have to scrutinize your work and accounting to this level of detail. Please see the PDF document where items have been pointed out to be either removed or amended and update your sheets accordingly. As soon as this is rectified we can sign off. Thank you very much. GLC: Good Evening , I think that there appears to be a misunderstanding all around and I would like to set the record straight. There has to be a final reconciliation of ALL AMOUNTS DUE BY OR DUE TO before the house gets handed over to yourselves. The emails sent on previous occasions are to have the extras signed off so that the stock may be ordered to facilitate completing your home timeously. In view of the fact that there is a credit due to you at this stage, we have already ordered some of your finishes that were urgently needed on site. This would not be done under normal circumstances, as according to our contracts all extras need to be paid prior to installation I think that your concern about the final accounting before the project is completed is rather premature. You are asking for credits iro amounts that are not yet charged for ie the supply of the water lines to the actual prep bowl. The supply of an additional water point to the double vanity. In the final reconciliation we will debit and credit accordingly and I am sure that you will then understand, but at this stage of the project it is almost impossible to provide these details. The home and design that you have chosen is different to the normal and as such has more windows in then others. It is therefore not a standard to have a window on either side of the braai. I ask you to please consider all of the above points and if anything is not clear, please feel free to call me so that we can work through the various points. I look forward to hearing from you in the morning. Kind regards. Clients(Us): Thank you for your response, but I am not signing anything off until the documentation reflects the correct information. At this point in time you should be aware of all our choices regarding our finishes and the construction of the building and if not, then note it so that we can attend to it. If you are aware of anything that needs to be added to the extra's list or taken off then do so, this is what we have been discussing for the past 3-4 weeks and yet we are still at the same point where we started. i.e the water point for the prep bowl as you mentioned in your response: you know about this point, so why isn't it noted on the list, why leave it out? You require us to make decisions regarding finishes etc. but how can we make the best decisions if we are not aware of how much money is left? In your summary you have us owing +- R8000.00, but when we went through the lists and made calculations there were over R30000.00 in credit obviously now minus the prep bowl water point, but once again why isn't it reflecting on the documentation?, this waterpoint was laid months ago. Can you see how our choices in building our home are impacted by the information you provide? And we need to manage the account appropriately not to over spend. I don't think that our expectation regarding the handling of the account and documentation is unreasonable. Please see my response to the points you raised. My response to the points that GLC raised above are in brackets next to the points. There has to be a final reconciliation of ALL AMOUNTS DUE BY OR DUE TO before the house gets handed over to yourselves.(Understood, but only if the documentation reflects the correct information) The emails sent on previous occasions are to have the extras signed off so that the stock may be ordered to facilitate completing your home timeously.(And every time we send you a response (as noted in the days of emails sent in our previous email to you)with our concerns regarding components that need not be on your list and or altered, then you take days to weeks to respond without addressing these issues we raise.) In view of the fact that there is a credit due to you at this stage, we have already ordered some of your finishes that were urgently needed on site.(Yet the amounts are not reflecting the correct information) This would not be done under normal circumstances, as according to our contracts all extras need to be paid prior to installation(The quicker you get the documentation corrected the quicker we can sign it off, any delay in the project will be noted against miss management of documentation.) I think that your concern about the final accounting before the project is completed is rather premature.(This remark of yours is unreasonable, as I am not required to sign off anything that represents miss information) You are asking for credits iro amounts that are not yet charged for ie the supply of the water lines to the actual prep bowl.(I am not asking anything at this stage, besides the fact that the documentation be updated accordingly so that we can sign it off, and as I mentioned above, if you are aware of such things, then why don't you list it?) The supply of an additional water point to the double vanity.(As noted above, If this is the case, list it, but you can't list other components to be signed off to make up amounts for components not listed.) In the final reconciliation we will debit and credit accordingly and I am sure that you will then understand, but at this stage of the project it is almost impossible to provide these details.(At this stage you should have all the information in order to compile proper documentation, lists and accounts. As I mentioned above, If anything is still outstanding, please raise it so that we can attend to it.) The home and design that you have chosen is different to the normal and as such has more windows in then others. It is therefore not a standard to have a window on either side of the braai.(This seems a bit unreasonable as you save on bricks, cement and labor, but be that as it may, noted) I ask you to please consider all of the above points and if anything is not clear, please feel free to call me so that we can work through the various points.(I have considered all the points and you have my response to the points.) GLC: Good afternoon , I refer to your earlier mail today re the signing off of finishes. Please note that the matter of your schedule is being addressed and I will respond once all points have been checked and verified. Kind regards Clients(Us): Good Afternoon Thank you very much for the update. Much appreciated. Best regards End of emails for this particular issue. So after all this time wasted, we finally got the updated list reflecting the correct finishes and choices. And this is where the frustration lies in communication and miss management.
0 replies
38 months ago
Technology and systems does not work.
I have submitted multiple claims using the online form process, and every time there is one of my documents or all of them that's not been submitted. I have also submitted using the email account and then I still have to phone in weeks later to follow up on the claims process, just to be told that there's nothing been submitted. Recently I submitted a claim on the 15 February 2023 and received a email that Momentum has received it and it will be processed. 3 weeks later I still received no statements or progress from Momentum and I called them to enquire about this. The call agent told me that I will receive the claim statement on the 15th of May 2023. By the 17th of May 2023 I still haven't received anything and so I phoned again. I spoke to a lady called Gladness and she told me that there's no claim against the reference number which I received from Momentum with all the documents attached. She also couldn't find any emails besides the one I sent asking for progress. She also didn't want to assist me and said I must re-submit. This is poor, poor poor service. Email received from Momentum: Dear Mr Van Zyl Claim submission The attached claim has been sent for processing and a claims notification will be sent once processed. Please note that new claims may be submitted to claims@momentumhealth.co.za as an attachment and this should be in one of the following formats: JPEG, JPG, JPE, GIF, PNG, PDF or TIFF. Please accept our sincere apology for the delay in responding to your email and any inconvenience caused. We are currently experiencing a large volume of enquiries via email, which has delayed our normal 48 hour response time. We are aware of the current delay and making every effort to reduce this as soon as possible. The reference number for your enquiry is 555718860 We look forward to being of further service to you. You may receive an email link to rate my service. We value your feedback and would appreciate it if you complete our short survey about the interaction that you had with me. The rating is from 0 (Worst) to 10 (Best). Should you have any further enquiries, please do not hesitate to contact us using one of the following channels:
53 replies
39 months ago
Criminals representing and defending criminals.
I went to an ENT doctor (Dr Pieter Troost Practice Number: 3003272) for a consultation in early in June of 2022. This doctor examined me where by he drew blood in order to determine if I have any allergies and he had me sleep with one of those machines that monitors your breathing etc while you sleep. The doctor claimed the funds for the machine from my medical aid and I paid the blood test account myself. Till today the doctor hasn't given me any feedback on the blood test results nor on the sleeping monitor, but he expects me to pay him. He handed me over to Nicol Davis & Associates to get his money and after I told them what he has done, they still choose to represent him in this manner. This is part of the criminal activities that this country is suffering from and they all must loose their licenses.
0 replies
39 months ago
Criminals representing and defending criminals.
I went to an ENT doctor (Dr Pieter Troost Practice Number: 3003272) for a consultation in early in June of 2022. This doctor examined me where by he drew blood in order to determine if I have any allergies and he had me sleep with one of those machines that monitors your breathing etc while you sleep. The doctor claimed the funds for the machine from my medical aid and I paid the blood test account myself. Till today the doctor hasn't given me any feedback on the blood test results nor on the sleeping monitor, but he expects me to pay him. He handed me over to Nicol Davis & Associates to get his money and after I told them what he has done, they still choose to represent him in this manner. This is part of the criminal activities that this country is suffering from and they all must loose their licenses.
0 replies
42 months ago
Web Africa are thieves and useless when it comes to customer support.
Web Africa has debited my account for a service which they have deactivated, which I never requested for them to do. It has now been more than a week since I have contacted their support and no one has come back to me or fixed the issue. They are thieves and I urge you NOT to use them as a ISP.
0 replies
42 months ago
No care for customer support. Takes your money and deactivates your service.
The problem is that Webafrica debited me for a service, the money went off my account, but the service was deactivated because their accounting system says that it wasn't paid. This is totally unacceptable for a company in the IT industry to not not even have proper software and systems in place to run their accounts, services and customer support channels smoothly. Webafrica has the worst support ever. I spoke to Lebogang using the Whatsapp chat bot due to the support line keep navigating me to the Whatsapp chat bot and then dropping the line. None of the options for support align with my issue that I'm experiencing and therefore I need to speak to and agent. But they make it impossible to do so. And there is no way of exiting a flow once you're in it, no back button or cancel for when you find out the flow you chose doesn't meet your needs. I spoke to Lebogagng about my issue on the 17th of October 2022, and it took so long that the agent said that I must drop the call and the agent will call me back in 15min. I waited till the 18th of October 2022 for my call to be returned at which point I contacted support again. The support line dropped my calls every time and I tried the whatsapp chatbot again. The chat bot dropped the call 4 times every time the agent made contact, here are the agents on the chat bot: Gcobisa, Amanda, Keenan, Yolanda. I finally got hold of an agent by using the new sales/customer channel and of course this worked because Webafrica is more interested in assisting new clients rather than maintaining and providing proper support to existing clients. I explained my problem, the agent said she will get Lebogang to contact me when the agent is back from break. There is no more personal accountability from these companies as they attempt to automate everything in such a way that the client never gets assisted. They just want your contract and money and then leave you to a chat bot because they don't want to employ and train people to support their customer base. That's why only the new sales channel works because that brings in the new money and market that they haven't tapped in yet. You should be ashamed pf yourselves. Chat bot experience: [2:34 pm, 18/10/2022] Webafrica: Hi there Wallace Van Zyl, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy. Need to go grab a cuppa while you wait? No problem! Just keep an ear out for when we message you back on this platform. [2:34 pm, 18/10/2022] Webafrica: Lebogang: Hi there, my name is Lebogang, how can I assist you today? [2:34 pm, 18/10/2022] Wallace: Hallo [2:35 pm, 18/10/2022] Wallace: My NAT type has returned to Moderate after I have opted for the R29 fee to have it open [2:35 pm, 18/10/2022] Wallace: I see theres a TPLink Archer C20 Router service pending on my account [2:37 pm, 18/10/2022] Webafrica: Lebogang: Sorry for that inconvenience. Can I please have your email address you used to open the account / Your Customer Code [2:37 pm, 18/10/2022] Wallace: AYF61 [2:38 pm, 18/10/2022] Webafrica: Lebogang: Thank you, please hold while I open your account. [2:43 pm, 18/10/2022] Webafrica: Ok, when looking at your account, on our end, I see that the R29 this month was unpaid [2:44 pm, 18/10/2022] Wallace: Here you debited my account yesterday. [2:44 pm, 18/10/2022] Webafrica: Lebogang: Which may be the cause of them reverting it to CGNAT [2:44 pm, 18/10/2022] Wallace: But don’t do that [2:45 pm, 18/10/2022] Webafrica: Lebogang: Ok. That isn't showing on our system yet. [2:45 pm, 18/10/2022] Wallace: This is critical to my day to day operations being in IT myself and. Working from home [2:45 pm, 18/10/2022] Webafrica: Lebogang: I will confirm that with Billing. Please hold [3:01 pm, 18/10/2022] Wallace: Hallo [3:03 pm, 18/10/2022] Webafrica: Lebogang: Still here.. Just getting confirmation of the POP [3:27 pm, 18/10/2022] Webafrica: Lebogang: Still awaiting my Critical care team, to respond about recieve the request [3:33 pm, 18/10/2022] Wallace: Ok [3:34 pm, 18/10/2022] Webafrica: Lebogang: Thank you [3:40 pm, 18/10/2022] Webafrica: Lebogang: Still busy. have not forgotten you. [3:47 pm, 18/10/2022] Wallace: Ok [3:47 pm, 18/10/2022] Wallace: Thanks [3:48 pm, 18/10/2022] Webafrica: Lebogang: Thank you for your patients. Really. Question, would you like me to rater message / call you when i'm done instead of waiting on the chat? [3:54 pm, 18/10/2022] Wallace: You can call me back if thats easier [3:56 pm, 18/10/2022] Webafrica: Lebogang: 100% - Can I use this number - 0762388727 [3:57 pm, 18/10/2022] Wallace: Yes please [3:58 pm, 18/10/2022] Webafrica: Lebogang: Ok. Sorry for the long wait, I will push them as this is def taking long. so please expect me in the next 15min if not less. To close this Chat, please type: End Chat [3:58 pm, 18/10/2022] Wallace: End Chat [3:58 pm, 18/10/2022] Webafrica: Looks like you're done, your live chat session (ref #3763035) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Lebogang or press 0 to return to the main menu. [11:53 am, 19/10/2022] Wallace: Hallo [11:53 am, 19/10/2022] Webafrica: 0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [11:53 am, 19/10/2022] Wallace: 4 [11:53 am, 19/10/2022] Webafrica: Thanks Wallace Van Zyl. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [11:54 am, 19/10/2022] Wallace: 5 [11:54 am, 19/10/2022] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry: 1. My internet is down 2. My internet is slow 3. Other [11:54 am, 19/10/2022] Wallace: 0 [11:54 am, 19/10/2022] Webafrica: That is not a valid option, please choose the number that best matches your reason for this live chat session. [11:54 am, 19/10/2022] Wallace: 3 [11:54 am, 19/10/2022] Webafrica: Hi there Wallace Van Zyl, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy. Need to go grab a cuppa while you wait? No problem! Just keep an ear out for when we message you back on this platform. [11:56 am, 19/10/2022] Webafrica: Gcobisa: Hi there, my name is Gcobisa, how can I assist you today? [11:57 am, 19/10/2022] Wallace: My NAT type has returned to Moderate after I have opted for the R29 fee to have it open I see theres a TPLink Archer C20 Router service pending on my account I spoke to Lebogang yesterday and awaiting feedback stiill This was his last response: Lebogang: Ok. Sorry for the long wait, I will push them as this is def taking long. so please expect me in the next 15min if not less. To close this Chat, please type: End Chat And heres the screen shot of the debit order [11:57 am, 19/10/2022] Webafrica: Gcobisa has ended this Live Chat session. Your reference for this session is #3768561. Press 0 for main menu. [11:57 am, 19/10/2022] Webafrica: Please choose an appropriate option from the menu below. 0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [11:57 am, 19/10/2022] Wallace: 4 [11:57 am, 19/10/2022] Webafrica: Thanks Wallace Van Zyl. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [11:57 am, 19/10/2022] Wallace: 5 [11:57 am, 19/10/2022] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry: 1. My internet is down 2. My internet is slow 3. Other [11:57 am, 19/10/2022] Wallace: 0 [11:57 am, 19/10/2022] Webafrica: That is not a valid option, please choose the number that best matches your reason for this live chat session. [11:58 am, 19/10/2022] Wallace: 3 [11:58 am, 19/10/2022] Webafrica: Hi there Wallace Van Zyl, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy. Need to go grab a cuppa while you wait? No problem! Just keep an ear out for when we message you back on this platform. [11:58 am, 19/10/2022] Webafrica: Amanda: Hi there, my name is Amanda, how can I assist you today? [11:58 am, 19/10/2022] Wallace: My NAT type has returned to Moderate after I have opted for the R29 fee to have it open I see theres a TPLink Archer C20 Router service pending on my account I spoke to Lebogang yesterday and awaiting feedback stiill This was his last response: Lebogang: Ok. Sorry for the long wait, I will push them as this is def taking long. so please expect me in the next 15min if not less. To close this Chat, please type: End Chat And heres the screen shot of the debit order [11:58 am, 19/10/2022] Webafrica: Amanda has ended this Live Chat session. Your reference for this session is #3768582. Press 0 for main menu. [11:58 am, 19/10/2022] Webafrica: Please choose an appropriate option from the menu below. 0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [11:58 am, 19/10/2022] Wallace: 4 [11:58 am, 19/10/2022] Webafrica: Thanks Wallace Van Zyl. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [11:59 am, 19/10/2022] Wallace: 5 [11:59 am, 19/10/2022] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry: 1. My internet is down 2. My internet is slow 3. Other [11:59 am, 19/10/2022] Wallace: 0 [11:59 am, 19/10/2022] Webafrica: That is not a valid option, please choose the number that best matches your reason for this live chat session. [11:59 am, 19/10/2022] Wallace: 3 [11:59 am, 19/10/2022] Webafrica: Hi there Wallace Van Zyl, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy. Need to go grab a cuppa while you wait? No problem! Just keep an ear out for when we message you back on this platform. [11:59 am, 19/10/2022] Webafrica: Keenan: Hi there, my name is Keenan, how can I assist you today? [11:59 am, 19/10/2022] Wallace: Hallo [11:59 am, 19/10/2022] Wallace: My NAT type has returned to Moderate after I have opted for the R29 fee to have it open I see theres a TPLink Archer C20 Router service pending on my account I spoke to Lebogang yesterday and awaiting feedback stiill This was his last response: Lebogang: Ok. Sorry for the long wait, I will push them as this is def taking long. so please expect me in the next 15min if not less. To close this Chat, please type: End Chat And heres the screen shot of the debit order [11:59 am, 19/10/2022] Webafrica: Looks like you're done, your live chat session (ref #3768592) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Keenan or press 0 to return to the main menu. [0:00 pm, 19/10/2022] Wallace: 1 [0:00 pm, 19/10/2022] Webafrica: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment... [0:01 pm, 19/10/2022] Wallace: ? [0:01 pm, 19/10/2022] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [0:02 pm, 19/10/2022] Wallace: You have dropped my call more than 3times already [0:02 pm, 19/10/2022] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [0:02 pm, 19/10/2022] Wallace: ENDCHAT [0:02 pm, 19/10/2022] Webafrica: Looks like you're done, your live chat session (ref #3768592) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Keenan or press 0 to return to the main menu. [0:02 pm, 19/10/2022] Wallace: 2 [0:02 pm, 19/10/2022] Webafrica: Question 1 of 2: Based on your experience with Keenan, between 1 and 10, how likely are you to recommend Webafrica to your family and friends? 1: Being Unlikely 10: Being Extremely Likely [0:02 pm, 19/10/2022] Wallace: 1 [0:02 pm, 19/10/2022] Webafrica: Question 2 of 2: Was Keenan able to resolve your issue? 0: No 1: Yes [0:03 pm, 19/10/2022] Wallace: 0 [0:03 pm, 19/10/2022] Webafrica: Thank you for your valuable feedback, it is important to us and I'll make sure it gets sent through to our management team. [0:03 pm, 19/10/2022] Webafrica: Overall, how easy was it for you to solve your issue today? 1. Extremely Easy 2. Easy 3. Neutral 4. Difficult 5. Extremely Difficult [0:03 pm, 19/10/2022] Wallace: 5 [0:03 pm, 19/10/2022] Webafrica: Thank you for your feedback.. [0:03 pm, 19/10/2022] Webafrica: Please choose an appropriate option from the menu below. 0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [0:03 pm, 19/10/2022] Wallace: 4 [0:03 pm, 19/10/2022] Webafrica: Thanks Wallace Van Zyl. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [0:03 pm, 19/10/2022] Wallace: 5 [0:03 pm, 19/10/2022] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry: 1. My internet is down 2. My internet is slow 3. Other [0:03 pm, 19/10/2022] Wallace: 0 [0:03 pm, 19/10/2022] Webafrica: That is not a valid option, please choose the number that best matches your reason for this live chat session. [0:03 pm, 19/10/2022] Wallace: 3 [0:03 pm, 19/10/2022] Webafrica: Hi there Wallace Van Zyl, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy. Need to go grab a cuppa while you wait? No problem! Just keep an ear out for when we message you back on this platform. [0:04 pm, 19/10/2022] Webafrica: Yolanda: Hi there, my name is Yolanda, how can I assist you today? [0:04 pm, 19/10/2022] Wallace: Hallo [0:04 pm, 19/10/2022] Wallace: My NAT type has returned to Moderate after I have opted for the R29 fee to have it open I see theres a TPLink Archer C20 Router service pending on my account I spoke to Lebogang yesterday and awaiting feedback stiill This was his last response: Lebogang: Ok. Sorry for the long wait, I will push them as this is def taking long. so please expect me in the next 15min if not less. To close this Chat, please type: End Chat And heres the screen shot of the debit order [0:04 pm, 19/10/2022] Webafrica: Looks like you're done, your live chat session (ref #3768617) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Yolanda or press 0 to return to the main menu. [0:04 pm, 19/10/2022] Webafrica: 0: Main Menu. 1: Check available internet services in your area. 2: Troubleshoot your connection. 3: Check if you're affected by any outages. 4: Chat to one of our agents. 5: Get an update on your line fault. 6: Search our Knowledgebase Articles for answers. 7: Get your latest Statement emailed to you. [0:05 pm, 19/10/2022] Webafrica: Service Notice Hi Wallace, we noticed you're currently in our call queue. For much faster assistance try WhatsApp to check your order/service status, troubleshoot your connection, speak to a live chat agent and much more. Type 0 now to view our Menu and get started.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
20 (95.23809523809524%)