EK
Edwill K
Active since Feb 2017
6
Reviews
0
Industries
Reviews
6 reviews43 months ago
Hard time cancelling the service
So I have sent a cancellation request through at the end of Aug noting that Sept would be my months notice and the service to be cancelled Oct 1st. I followed up on the whatsapp help, which is useless since the response times is ridiculously long, a few times but couldn't get an answer and was told to check on the first, it is the 1st and the service remains active. I fail to understand why it is so difficult to cancel and your customer service is below par. I want the service cancelled!
929 replies
63 months ago
Struggling to get Account closure letter
So after reaching out to Game with an ongoing complaint, the auto reply indicates a response is to be expected in 48 hours. That was 5 days ago, after 2 reaching outs. Furthermore, when calling in - it's an endless cycle of wrong dept transfers. Can you please send me my letter to confirm the account has been closed - why is this so difficult to do?
290 replies
63 months ago
Unable to have account removed from my name
So after closing my account 6 months ago, it still reflects as being active. Ticket number was ACT-697106-K2H3S7
112 replies
70 months ago
Struggling to get acc closed
So, I've paid my game account in June and requested that it be closed. Apparently that takes 36 days to do. The 36 days passed, the fn account is still opened and I'm still being charged. Calling onto your call center is a punishment, getting through to anyone is a living hell too. CAN I JUST GET MY ACC CLOSED!
53 replies
93 months ago
Look elsewhere and be better off.
Rating this company one should be considered a compliment for them. Their service is pathetic and that me just be fair. Reason, a flight was booked through them, however the final seats was not, thus being stranded abroad. The person in charge of the "emergency" number is pathetic and at one point decided to switch her phone off. BTW her name is "Juanita" - the number you get when the voicemail plays after calling switchboard. I advise any person to stay as far away from this company as possible. This will save you time, and hassle. I've dealt with a lot of incompetent and ignorant people, but this one takes the cake. I advise them to go and read up the responsibilities of a travel agent. You can find it here if you don't know what I am talking about: https://www.totaljobs.com/careers-advice/job-profile/travel-leisure-jobs/travel-agent-job-description. Going on complaining any further will just **** me off more. It's best to skip this company... P's looking through the other reviews, poor customer services seems to be your speciality
0 replies
112 months ago
still waiting on feedback
<p>So I applied for a loan, not the first time.... this must have been the most horrible experience I had with a consultant that assisted me. I sent all my details through to her, the copy of the I.D was a snap that I took of my I.D book, but a scanned copy was insisted. after sending the copy, she acknowledge receiving the email, however afterwards I have not heard from her. She called me once, I was unable to answer, and after I emailed her to inform which time to call, I received no response.</p> <p> </p> <p>The time was only at 11am, when she called. Knowing that she works till 1pm, I assumed she would return my call. after numerous emails, no reply. I dont want to mention any names, however the experience has left a bad taste in my mouth.</p> <p> </p> <p>thank you for nothing.</p> <p> </p> <p> </p>
112 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)