Active since Feb 2017
14
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Reviews
14 reviews28 months ago
Poor Mweb Internet Customer Service
Mweb is one of the worst internet providers I have paid for. I paid an amount of R1 538.77 directly to Mweb on 22 December 2023. Yet they had a third party contact me via email to retrieve arrear funds. I also cannot access my internet service which I pay nearly R700 per month. I have sent my issue to Mweb's customer service on 27 December and was told someone would contact me to assist with this. Up until today, no one has and I STILL cannot access the internet service I have paid for. Mweb is EXTREMELY pricey and the quality of the connection has been bad overall so I am perplexed as to why you are they are further frustrating your current clients with such ongoing bad service.
187 replies
29 months ago
Capitec Unjust Treatment of Client
Today on 10 December, Capitec has blocked my account due to the fact that R160 was put into my account, which was linked to a Ponzi scheme. This was done on the 22 November, of which I had no knowledge. Now because it has to be investigated, my account is being frozen, idefinitely. how many people have access to unsuspecting consumers accounts and can use it for ******* activities. I have never even known about this ponzi scheme activity on my account and neither has Capitec. Is it fair that my hard earned money which I earned honstly must be blocked during the festive season for R160 ponzi scheme allegation I knew nothing about. And to be honest R160 is very little for a ponzi scheme investment. Capitec, Is this how you treat your clients - like potential ********s? This has never happened to me before and I dont see why I should be placed in ythe middle of an investigation that is between capitec, the complaintant and the real crimanal. Access to anyone's account is easy in our lax security system - why punish the victim of the crime? I must now also go and make an affidavit to plead my innocence. I am utterly disguisted that I cannot be using my money over the festive season. I opened my account at Capitec this year, but it seems that ******** elements can get easy access to their clients' accounts.
129 replies
30 months ago
Amazon ****s Increasing
A company operating under Amazon has ****med me with R5914 for recent purchases. I went to my bank and the South African Police Services and it seems that it is easy for ****mers to operate under Amazon. Why is it so easy to **** people under the Amazon umbrella and what is Amazon doing to at least financially compensate the many innocent victims being cleverly ****med under the guise of Amazon? I will not be making any purchases from Amazon as I do not know whether it is in fact a legitimate platform or another ****. Is Amazon also willing to compensate the victims of a **** related to your brand?
0 replies
40 months ago
Bad Service
My late father had shares with Yizani in the 1999's. My mother and I have been battling with this institute since 2020 for these shares to be released to my father's executor, Absa. Singular Systems are in charge of the transfers but p until now, has not responded to Absa's request and the situation is beyond frustrating! It cannot take nearly 3 years to action a request and more people should be warned about this huge waiting period for such a small amount of shares. Can this be looked into URGENTLY please by someone who can actually assist us?
0 replies
40 months ago
Bad Service
My late father had shares with Yizani in the 1999's. My mother and I have been battling with this institute since 2020 for these shares to be released to my father's executor, Absa. Up until now, Yizani has not responded to Absa's request and the situation is beyond frustrating! It cannot take nearly 3 years for Yizani to action a request and more people should be warned about this huge waiting period for such a small amount of shares. Can this be looked into URGENTLY please by someone who can actually assist us?
131 replies
49 months ago
Bonitas Medical Aid has NO client loyalty - even in death
My late father, Mr Hannes Dirk(membership nr 47600049369) was loyal client for many years before his passing in 2014. Hhis e was to receive R5 424,54 in 2015 after estate details were handled but until today not one cent has been put into my mother's account or any correspondence to explain why a 7 year delay is expected for such a small amount of money. It is not alot of money but just indicates financial loyalty Bonitas expects from clients and what they deliver to them. Pathetic medical aid and service to put it mildly
402 replies
54 months ago
Excellent Legal Assistance
I contacted Labour Law Veritas regarding an HR issue I had at a previous job based on the good reviews I saw about the firm on the internet. Tatenda Makoni was the lawyer who assisted me and from the start he was empathetic and professional. I was given guidance on how to approach the issue every step of the way. Mr Makoni even contacted me on weekends to give me updates. I would defintely recommend Labour Law Veritas when it comes to labour issues.
0 replies
59 months ago
Makro Credit(RCS) IS INCOMPETENT
Makro Credit(RCS) in South Africa is simply the worst!!!!! After I made a payment on my account for a purchase via EFT in May 2021, I am still being harassed with calls by their call centre staff asking me to pay. I have sent proof of payment via email and whatsapp. The problem is that for some reason my EFT payment doesn't reflect on their side, which they have admitted is their problem. Today (11 June) I have received a call from payment collections - they have now handed me over - for an exuberant balance amount - all because of Makro Credit Department's extreme incompetence. THIS IS TOTALLY UNACCEPTABLE!!!
106 replies
66 months ago
EXCELLENT CUSTOMER SERVICE
I was having great issues with having my Paypal set up properly with FNB. I would like to commend the excellent service I finally received from Customer Services Consultant, Refilwe Madzinge, who was able to get to the bottom of the problem. Not only did she follow through professionally with my queries, she also displayed empathy towards my plight, which is usually not found in customer service. I want to thank Refilwe for her professionalism and kindness - a real asset to FNB!
112 replies
66 months ago
FNB Paypal Disaster
My name is Nicolette Dirk and I do not understand why FNB is the only bank that can assist with paypal as your online banking and customer service is pathetic. I created an online FNB account to get access to my paypal acc. since 16 October 2020 with no results. I have sent off documents, I have physically gone into the FNB Tygervalley on 23 Oct and was told by a gentleman from customer service i would be able to make a withdrawal in the next 48 hours. This was after he had spoken telephonically to someone from FNB paypal. On 2 november this has still not happened and FNB is now sending random emails about documentation WHICH I HAVE PROVIDED ON 23October. Either FNB staff is not trained to assist with paypal or its a matter of UTTER bad customer service which I think I should write about to a consumer journalist. I only opened an online acc to access Paypal as I am a standard bank client. I even considered moving to FNB but not after this experience .I will earnestly contact my media contacts to write a story about this and make SA consumers aware of FNB's incompetence!
109 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)