Active since Feb 2017
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
******* on repairs
Unfriendly staff and they repairs is a ******* not getting to the actual problem. I don’t recommend them at all personally.
0 replies
79 months ago
Incompitent service
I have no word for what an employee rush to knock off did to us....... I was late to. Check in my luggage by 7 minutes before the check-in closes 45 minutes before the flight. However the lady who looked not intrested to help at all turned us back saying the check in was only for the fact that she was rushing to knock off.... The is a grace time of 10 minutes and that wasn't allocated to me. She straight away pointed us to ticket counter where they made me buy another ticket without refunding a cent..... Totally **** and I paid my hard earned money because of an incompitent employee..... Saw her leaving just after all giggling and laughing with her boyfriend... Sad
0 replies
100 months ago
Going an Extra mile for Customers
Been to Durban to pick up my Car that I bought on Friday. Completely forgot that I was supposed to pick up the Release note from the bank which is normally provided after signing the contract. However after speaking to the consultant he advice me to go to the nearest branch so that I can sign the contract and get the release note. When I reached the branch I was asked to wait in the queue for the consultant to attend my case. However it was Saturday and I have realized that the queue was long and wouldn't get this done in time before the dealership closes. When went to the lady at reception and explained her the situation, she went to check if any of the consultants can help me first and unfortunately when she couldn't accommodate any one she stepped in to help me out by speaking to the relevant people from VAF department, get the contract printed, signed and provide me with the release note. This is the real sign of people who move forward will make the bank move forward. Excellent customer care from Lynndre Perry
210 replies
100 months ago
Exceptional Customer Care
Exceptional Customer service from start to finish. Detailed every detail of the car with Honesty and fairness, which made me to buy a car without viewing it. Keep up the good work and highly recommend you.
0 replies
100 months ago
On Road to Disaster
It is with great frustration I have to say that “Vodacom Fiber” is a disaster journey that Vodacom has took itself to doom its reputation. After an agonizing wait of 1 months 23 day I am still battling to get service for the penny I might pay. After going in circles and after numerous escalation I am sitting with this email to confirm my schedule for fiber installation that has been rolled out with no proper testing (Vodacom knows this issue) Link doesn’t give you option to choose the date or enter the date. This is the same on IE, SAFARI and CHROME browsers. And when I try to call the number that has been mentioned on the website they just drop my call (all the time). I wouldn’t wait any further and would request to push this issue to the highest level in your company before the reputation of the company comes crumbling down with fiber dreams it laid in its backyard. However with this I have cancelled my Sales order (which was much easier).
420 replies
110 months ago
Unethically evolving Business Strategies
<p>Hi All,</p> <p>I would like to bring to your attention that like most of the insurance companies Discovery is also following the unethical ways in terms of Individual insurance policies. I pay around R4500 for my Vehicle and Home contents to discovery which is very high but because it is Discovery I thought it will be worth buying my peace of mind for the price. In 2015 a dog and a cat chase destroyed my Study room and they paid out for the damages and in 2016 a storm destroyed my contents in the garage (used and unused/ stored) and they paid out with a hiccup.</p> <p> </p> <p>Now when my pet went on a rampage with the stuff in the garage and I called Discovery they rejected the claim. Only to realise that the Plan Guide has been updated saying 'Loss or Damage caused by the Domestic Pets' will not be covered (Plan guide (2016)) and the new Schedule says ‘We will not cover for the items that are damaged while in storage’ well done closing all the doors as people claim.</p> <p>It is so unfortunate that the companies evolve from the experience gained from the claims and streamline/ amend the policies progressing only towards the benefit of the company itself than the client.</p> <p> </p> <p>When I raised my concern that I wasn’t aware of the fact that my policy and cover changes without my acknowledgement whereas the Schedule amount stays the same, consultant clearly pointed that it is me who did not read the documents properly.</p> <p> </p> <p>I think I am not the only one who doesn’t find time to read all these documents that we received for all the products you are registered for. Next time I will go with the SMS option as my mode of communication lol. Now I know why they don’t give us an option ‘Call me’ as mode of communication.</p> <p> </p> <p>I don’t send them my autobiography at the time of risk assessment while signing up and ask them to read it and derive my schedule, maybe I should do that.</p> <p> </p> <p>Anyway, I am putting it out there for people to understand that ‘Your policies will change in a way that one day you will realize that the price of peace is paid for the illusion of being covered alive until the disaster but not after.</p> <p> </p> <p>Thanks,</p> <p>Nick</p>
56 replies
112 months ago
Excellent Services from Start to Finish
<p>Had a claim for the flood where my car was completely damaged. However I did not manage to place/register the claim within 30 days.</p> <p> </p> <p>Zothani the consultant did all the running for me and help thier bosses understand that I was out of the country and thats why the claim was not registered in time.</p> <p> </p> <p>Thanks to his commitment and regular update/ follow up on the things.</p> <p>We need more self motivated people like Zothani in the services industries.</p> <p> </p> <p>Regards,</p> <p>Nick</p>
56 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
3 (42.857142857142854%)