MM
Mbulelo M
Active since Feb 2017
8
Reviews
0
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Reviews
8 reviews1 month ago
Nike Online Order Missing – Urgent Resolution Needed
I placed an order with Nike online for three items on 26 February 2026, with an estimated delivery window of 9–14 March 2026. On 10 March 2026 at 22:15, I received an email and app notification stating that my order had been delivered. However, I did not receive the delivery. I live in a security complex with strict access control, where delivery drivers must call my unit number from the gate before entry is granted. On the date Nike claims the order was delivered, I received no call from the gate, which means no delivery driver entered the complex. I immediately the next day contacted Nike customer service on 011 256 0701 and reported the issue. Instead of resolving it urgently, I was informed that the matter will be investigated within 5 days. As a customer, this is extremely frustrating as Nike’s system reflects that the order has been delivered when it clearly has not been received. Under the Consumer Protection Act (CPA) of South Africa, the supplier remains responsible for goods until they are delivered to the consumer. Since I have not received my order, Nike is still responsible for ensuring that the goods reach me or that a refund or replacement is issued. I therefore request that Nike urgently fast-track this investigation and provide a resolution without delay. Customers should not bear the risk of missing parcels due to **poor delivery verification process. I request that Nike urgently resolve this matter within 48 hours by either: • Providing proof of delivery with signature and driver details, or • Issuing an immediate replacement or refund.
0 replies
15 months ago
Potato Shed ***** on customers
On 25th January 2025, My girlfriend and I went to potato shed polofields, waterfall in Midrand. At 22:17 at night we were paying the bill of R948 but we put R1150 for the tip. Invo number 147 the employee name on the slip is Felishar…she deducted R1550 and she did not give us the slip on the see from the notification that she has charged us more and we asked for refund then we called the manager who’s name is Francis to try and reverse the difference off which we still battling to get. Sunday we went there to check up again what’s the matter then he told us that the head office only clears the weekend refund on Monday. Today it’s the 28th Jan 2025 when we call Francis he still saying he is going to follow up with head office…he never even checked with us if we got our refund but us have to waist our time and airtime following up on him. This ***** clearly is what the staff does taking advantage of customers.
0 replies
65 months ago
KFC Misleading price display
Today on the 05th December 2020 at 14:35 I went to buy family treat 10 piece at KFC NEW ROAD SOUTH the price displayed was R219’90 but when I noticed they wanted to charge me R224’90 and I enquired about this and called the manager he’s name tag was written Mosses. He also refused to sell me the family treat on the displayed price coz he was saying it has been changed on the system and I explained to him about the consumers act and he’s responsibility to ensure what’s on the system has to match the outside marketing he said he understands it but still refused to sell me the food on the outside price.
0 replies
65 months ago
Money paid back by Capitec Bank
I would like to thank Capitec Bank with their Professional assistance towards my fraudulent experience which had a reference Bolts from the deductions of which I didn’t participate in. Capitec bank consultants and Agents in collaboration they did an excellent job and the money which was fraudulently deducted has been paid back into my account. This process took almost two weeks. Thanks again.
56 replies
66 months ago
No assistance for Money retrieval
I’ve noticed in my account that there’s an unusual transaction with reference Bolt, then I went to Capitec at Walmer Park branch number 4080 and I was assisted by Lihle so we’ve noticed that these transactions started from 05/11/2020 to 15/11/2020 amounting to R840. She called Capitec call centre agents (call ref:78296497) but the agent told her that they are going to charge me R150 per transaction that went to this Bolt and I told her it’s ridiculous coz the transactions are 20X150 it’s a total of R3000 then I ask for a manager she came then Chantelle (branch manager) she told me that she’s gonna get back to me after three days the date was 19/11/2020 and she never came back with feedback. So I would like this complaint to be escalated coz Capitec isn’t giving me any solutions to retrieve back my money.
56 replies
70 months ago
Refused my right
Today on the 27/07/2020 an assistant manager (Naledi) at Mall of Africa Fabiani refused to sell me a white shirt which was R1299 and now it is R299 and under sale items and I told inform her about the Consumer and Goods services under the Consumer Protection Act but she just told me she will not sell me the shirt.
0 replies
70 months ago
Thank you so much
Takealot you’ve been the best since before lockdown, through lockdown and you just awesome.Enkosi
0 replies
112 months ago
Valentine Gift
<p>Hellopeter,</p> <p> </p> <p>On the 10th February 2017 I have ordered 3 Items from Netflorist with the following order numbers ********** 37 (Red Roses in a Handbag) due date 14 Feb 2017, ********** 38 (I love you Teddy and Chocolate set) due date 14 Feb 2017 and ********** 35 (Personalised white gown with Red piping) due date 15 Feb 2017. The payment order number for the above 3items is ********** 83 and the amount R1539.70.</p> <p>1st issue the amount of R1539.70 was deducted twice by Netflorist using the following order number ********** 64 this I’m still waiting for my refund.</p> <p> </p> <p>2nd Issue the following two order which were due delivery on VALENTINES DAY haven’t reached their destination order numbers ********** 37 (Red Roses in a Handbag), ********** 38 (I love you Teddy and Chocolate set). The purpose haven’t been met and I want my money back.</p> <p>There was no communication or whatsoever and last night on the 14th I have check the “track my order” the status was that order was delivered but nothing was delivered. Even today I tried and called this morning but no proper feedback by the call centre consultants.</p> <p>I hope this complain with reach Head of Netflorist has I’m so truly hurt my love one didn’t receive her valentines gift, I was truly taken for a ride.</p>
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)