JS
Janine S
Active since Feb 2017
7
Reviews
0
Industries
Reviews
7 reviews51 months ago
Online deliveries are a mess!
Placed an order with Picknpay online on Wednesday the 16th and it arrived the next day. The goods in the cold storage were so poorly packed. It looked like the cabbage had been thrown in there with some force and it had exploded the yogurts I had purchased. Never mind the state of the cabbage. Yoghurt everywhere. The best part? Green juice all over everything. When I investigated the source of said green juice, found someone had packed in ROTTEN green peppers. Not bruised or slightly wrinkled... Rotten mush. I am disgusted in the lack of pride from your distribution as well as a lack of respect for your customers hard earned cash. Still waiting on the refund for the damaged goods as well as the goods not supplied. Sms received to say my complaint had been resolved. It hasn't. My reference is 1000981881.
53 replies
63 months ago
Great Experience
If you're the kind of online shopper that hits the "Place Order" button... and immediately starts checking the tracking information to see when your stuff will arrive, then this business will not disappoint! My order was processed and dispatched with breakneck speed! I placed my order just before lunchtime on the Wednesday and the products arrived early morning the next day. I love hair products, especially the high quality professional products offered by Salon500 so I really appreciated how quickly they arrived as I was so excited to receive them. The pricing is also great compared to other online stores buying in the salons.
0 replies
105 months ago
Such a good experience for goods return - Festival Mall
I had a problem with a tv set bought at Game in December. To make my problems worse I had completely misplaced my receipt. I eventually was connected to Mr Ntobeko Langa. This guy is fantastic. He helped me with my query and kept me updated every day on the progress. When the time came to visit the store to replace the faulty tv, it was payday weekend, the store was packed and pumping with customers. I felt guilty as I had come alone and needed help going up and down to the car with large TV's. But man, it was a stress free experience. Ntobeko had the right people at my side to help me from the moment I walked in. Ebrahim was great helping me choose my new set and the guys who helped fetch and carry did not miss a beat. I left the store very happy that day. Thank you so much everyone, I am sincerely grateful for the service received.
61 replies
108 months ago
Awesome Supplier!
<p>In a time where you have to beg for service and feedback, coming across a company like this knocks your socks off. I ordered a mod online and needed it quite urgently as it was a gift. These guys were friendly and helpful when I called. And even called me back later in the day to update me on the status. I got the mod the very next day. Prices are great. Staff are amazing. I would recommend Afrivape to anyone.</p>
0 replies
109 months ago
eBucks Rewards downgarded after accounts upgraded?
<p>I am sick to death of begging for decent service and problem solving from all service providers. No matter what the problem, surely there are processes to follow without causing customers constant aggravation?</p> <p> </p> <p>I upgraded my accounts from Gold to Premier recently. In the process my eBucks rewards level dropped from level 4 to level 1. I do not find it fair that I have been penalised for the upgrade, or was I told that I would have to start from level 1 again. Where is the benefit in the Premier account and higher bank fee's? My "personal bankers" did not come back to me after a week of waiting for an answer from the complaint I logged online. When I called in to calmly try and resolve this, and really I had no desire to get excitable, life is hard enough... Man was that lady rude. I would never speak to a customer that way, and I deal with some abrasive people in my industry. No better than phoning into the normal call centre.... In fact I have better dealings that route.</p> <p> </p> <p>I am just about done with FNB. I am disgusted.</p>
280 replies
109 months ago
Messed around for days!
<p>I am completely annoyed with the mess around I have had from Vodacom since the 13th of April.</p> <p>I bought 1Gb of Data on the 4th of April. I knew that Vodacom had the "Double Your Data" promotion running if you purchase via the Vodacom portal app on your phone so I bought it via this route. No data doubled so I figured the promotion had lapsed. On the 13th of April I received an sms from Vodacom to say the promotion would only end on the 14th. So I immediately followed up with them to find out what had happened to my extra Gig. They said it had been logged and it would be sorted out within 72 hours. It being Easter weekend I was entirely patient.... Until yesterday when I followed up again and spend even more precious time on the phone and I was promised someone would come back to me. Nothing... I phoned again today and spent another 15 minutes on the phone only to be told that there was an 8 day gap in the promotion and I purchased the data in that gap so I am not entitled to the additional Gig.... Well that's great guys, but could you not have told me on the 13th so I could have purchased Data then instead of waiting 8 days only to miss out entirely!!!</p> <p> </p> <p>A colossal waste of my time spent on the phone to sort out this simple issue without any positive feedback. And such a shocking customer service experience! What happened Vodacom? I have some pretty sour feelings after this experience and imagine I will be looking for another service provider come next year when my contract expires.... A very different picture to the days when I recommended Vodacom to anyone.</p>
112 replies
112 months ago
Unauthorised Debit
<p>I received an sms this morning 16/02 @ 6:21am notifying me of a debit to my cheque account for a company called Shaytech. This company is in Durban and I am in Jhb, and I have never dealt with them. How do these guys gain access to debit my account without my permission? When I called FNB to reverse, I was told I had to pay a fee for the reversal. Not my fault, done without my permission, I am not paying for it to be fixed.</p>
112 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)