Active since Feb 2017
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7 reviews82 months ago
Shocking service appears to be the norm
My husband was retrenched in the month of June. We submitted an insurance claim for the retrenchment in terms of loans, credit cards etc on 21 June 2019. No response whatsoever from the bank. I then emailed them again on 26 June 2019. Again, no response. On Monday I mailed again, as well as to Langa who had dealt with a previous Hello Peter, and no response from either of them. Shocking service yet again.
105 replies
86 months ago
Shocking service Sun International
This complaint referred to the Vacation Club. We purchased our Vacation Club Timeshare in 1997. That’s 22 years Sun International. Last year I kept getting emails to say that my levies are in arrears. I have paid by debit order since inception with no change of bank accounts. How can my levies be in arrears?! Eventually in December! I get a response to say that my levies are up to date and that because our timeshare is now expiring in June if 2019 my last levy would be in February for a larger amount. This went through with no hassles. So I phone Vacation Club to make a booking before we lose it. I get told that our booking period is June. So I tell the consultant that I’ll get back to them with dates. A few minutes later I get a call to say that because our timeshare is expiring, the anniversary date has moved from June to April. How convenient for you Sun International?! And now there’s no accommodation available from now until April. Then I am given an email address to spacebank our timeshare and guess what, the email bounces back. So today I phone to spacebank. I get told by the booking agent that I cannot proceed as my account is locked! Apparently something to do with the levies!!!!! So they put me through to this department and there’s a voicemail. I phone back and get through to a consultant to say that it was locked in December. Why I ask as I pay by debit order. Something to do with a system change of theirs in May!!! So they unlock my account and I go back to the booking agent. Hopefully now my unit is spacebank but I await the email. This is poor poor service all round Sun International. It appears that things are put in place to suite you and then you have incompetent staff and systems that can’t deal with them!
56 replies
94 months ago
Daylight robbery
Second complaint I am writing as first one was not resolved!! Entered into a price lock and still DSTV debit me for whatever amount they feel fit!!! How disgusting! Last time they called me to say there was an outstanding balance on my account from the previous month. How can this be when I pay by debit order and have entered into a price lock??!!! They promised to send me a statement. I am still waiting!! DSTV who on earth do you think you are???!!! I tried calling but everything is automated so I can't even speak to someone about my account!! DSTV check out my account during this price lock and my previous price lock. Refund whatever is due. All we have is the one device. And cancel my debit order because I am sick and tired of you taking my money which is not due to you!!!
53 replies
98 months ago
Daylight robbery
Signed into a price lock over 2 years ago. I get debited for whatever amount Multichoice feel like. Just signed into another price lock and the same thing happens. I query with Multichoice and get told that there's an outstanding amount of R91+. How does this happen with a price lock and I pay by debit order!!!!! Really not good enough Multichoice. You cannot take whatever you feel like taking! Have requested that my account be reviewed since inception and rectified.
210 replies
101 months ago
Excellent service
Had major issues with my Ford which Ford SA were not able to assist with to my satisfaction. Alpine Turbo CC were brilliant from service to pricing to assisting with a report on the damaged goods. Would highly recommend this company.
0 replies
103 months ago
Poor service and attitude yet again Ford
Sorry, but another complaint to Ford. I take my vehicle in for a holiday check in August. (CMH Kempster Randburg) Firstly, they still have old owners details on record and we have had the vehicle for over a year financed through Eagle Ford!! Then I get told that the oil pump needs changing. The cost will be covered by Ford. So why the need for a change? Sounds like a recall to me. And why was I not contacted with regards to this. If I did not take the vehicle in for a holiday check it would never have been changed. All is fine until 13 October 2017 when my vehicle breaks down. I phone Ford to get told that my warranty ran out in September! No call to ask if I wanted an extension! Absolutely no mention of it when I checked my vehicle in for the holiday check in August! Try and take this further with Ford and nobody wants to take any sort of ownership. The attitude and tone that comes across in their emails is disgusting. Can't believe that this is your type of service Ford. I am still awaiting a response from last year with a query bought up by Eagle Ford in which they say there were "concerns" with the vehicle that have never been addressed with us and which came to our attention after our purchase.
0 replies
111 months ago
SAA going down
<p>On a recent trip to the UK, we had no working equipment on outbound flight and on inbound flight the same story together with shocking service from crew members. I have emailed SAA twice (11 January and 20 January) since our return (copy below reflecting all issues) and no response what so ever. Shocking, shocking service SAA.</p> <p>Good morning</p> <p>Yesterday, our family of 4, returned from a trip to the U.K. We normally fly British Airways but this time decided to fly SAA but after our experience would not recommend SAA to anybody.</p> <p>We flew out of SA on 21 December 2016 on flight 234. The plug for my sons entertainment system would not work properly. The staff were apologetic and offered to move him but it meant he would be sitting by himself. In the end he managed to adjust the socket by putting something around the plug.<br />On arrival at Heathrow, my sons luggage did not arrive. We arrived Thursday morning and it was eventually delivered to us on Saturday night despite being promised it by Friday night. We were also told to purchase toiletries of which the cost would be refunded. Toiletries cost £104 and we have only been refunded £25.</p> <p>More problems on our return flight (9 Jan 2017 flight 237) and this is also where the attitude of the staff really annoyed us. On boarding the plane we were told that AGAIN the entertainment system on one of our seats was not working. We were also told that nothing could be done about it as the plane was fully booked. Now what option do we as a family of 4 have?! On the plane my husband approached the cabin crew member who said that as we were told about the situation at boarding there is nothing that he could do about it but he would come to his seat and talk to him as he was busy at the time. Now we've had two staff members who say that "there is nothing we can do". We paid over R12.000 for each of our tickets to get this, but wait!! My husband put the "calling" light on. It was on for the whole of the first third of our flight and all the attendant did, the one that my husband had spoken to, was walk past and turn it off. Not once did he speak to my husband.</p> <p>SAA, this is shocking service. What is more annoying than simple upkeep of the planes systems, is the total lack of caring, assistance or suggestions from your staff. I would never recommend SAA to anybody based on our experience.</p> <p>A response would be appreciated.</p> <p>Regards</p> <p>Debbi Ad****</p>
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)