Valencia M

Active since Feb 2017

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8 reviews

8 months ago

Severe Customer Service Failure – JD Sports Highveld Mall, Emalahleni

Severe Customer Service Failure – JD Sports Highveld Mall, Emalahleni On 21 December 2025 at approximately 08:15, I visited JD Sports at Highveld Mall, Emalahleni with the intention of making a purchase. I was the only customer in the store at the time. Two staff members were behind the counter engaged in a personal conversation. I greeted them and waited, yet I was completely ignored. No assistance was offered, and their conversation continued as if no customer was present. I walked around the store unassisted and could not find the item and colour I was looking for. As I was preparing to leave, one staff member finally approached, asked if I needed assistance, and after I confirmed, simply said “sorry” without attempting to assist further. Several customers entered the store after me and received the same lack of greeting and assistance. This indicates a broader issue with customer service standards and store management. As a JD Sports store operating under the TFG group, this experience is unacceptable. I am requesting urgent management intervention and feedback on what corrective steps will be taken. Name: Valencia Monyai Contact numbers: *** / *** Email: ***

0 replies

Cartrack

13 months ago

Car Watch ****mers !!!!!

Hi Can someone please help me or give me the ombudsman’s contact information In February I had a dispute with them regarding car watch. I lost the battle as they said I agreed to the car watch. I paid off the account and they confirmed it has been cancelled. Months later they are still billing me for the same product even though over 5 consultants have confirmed cancellation. They called me to offer me a 30% discount so that my acct is updated and we can continue with my normal premiums without carwatch. I agreed and paid off the account and they debited the separate premium but now they are sending me again threatening mails that I’m in arrears with the discounted amount and that the car watch is still active. I spoke to Melvin and he confirmed this is now sorted but it seems I’m being played for a fool. Their services don’t work and haven’t been Wor for the past two months and I really want my money back and cancellation of the whole contract ASAP! Car Trac has been billing me for services that I did not sign up for and now after the second time of frustration and going up and down

1 reply

Cartrack

16 months ago

****MERS!!!!!!!!!

Hi I wrote to hello Peter a few months back about Cartrack overcharging me for services I did not sign up for. They called me and told me I agreed to it even though I didn’t agree to the activation of car watch. Ok so I paid it and all other outstanding charges and I asked the person who was attending to the matter to suspend it again. He confirmed he suspended it but now two months Down the line I’m still billed for it … can someone please help me terminate these services once and for all please!!!!!!!!!!

2 replies

Cartrack

18 months ago

****mers !!!!!!!!!!!!

This company is ****ming me !!!!!!!!! I was called by someone who offered me extra service and I told the person I will think about this. Next thing I know I’m now being billed for it. I tried to contact them and everyone they tell the same thing that they will listen to the recoding but still has not happened The consultants that call are very rude and sometimes even hang up on me. This is definitely a *****ulent company and I want this actioned and all those moneys reversed as I’m not even using the service they booked it a long time ago so what must I even pay for. I signed up for a contract and was told that the instalment goes up yearly. It hasn’t even been 3 months yet my instalment has went up by almost 60%

1 reply

Capitec Bank

20 months ago

Capitec Doesn't want to pay cover amount for my dads funeral .......

Good Day Can someone please assist me. I took out cover with Capitec years ago and six months ago a mended the cover amounts. I was advised at the branch that my policy would be effective as soon as my first premium is paid. I was given no waiting period for accidental death after the first premium and was advised that for natural illness I must have paid at least 6 premiums. I recently lost my dad due to natural illness and went to Capitec to claim for his passing and unfortunately they refused to pay me up for the updated amount even though I had already paid premiums for the six months. I was absolutely devastated as I had to borrow some money in order to pay for the funeral cost. The amount i was supposed to be paid was R35000.00 but i only received R20000.00 Can someone please assist me and reach out to capitec in order for them to pay me the outstanding R15000.00. I'm writing this with tears in my eyes and cannot understand why I'm being treated as such after paying all six premiums. Please help me Regards Nkhetheni Valencia monyai

1 reply

McDonald's

71 months ago

Please help me.

Good Morning Im writing this message with tears in my eyes. Im a single mother with 3 kids and working at a retail store. My life is not easy in so many ways especially my children’s life. So now and then i try to spoil them with the little extra i recieve. I went to McDownads in Nelspruit ( Crossings ) to get meals for them on friday. Ialways buy the cheapest meals there so I bought two Chicken deluxe and one happy meal. I stay in Barberton so on arrival at home I realized they didn’t include the happy meal . It was so heartbreaking as this is not the first time i got shot of what i had paid for. What was more heartbreaking was the fact that My child didn’t understand Why I didn’t buy his his own mean. I went back to the store yesterday with my slip to inform them of what had happened and also to tell them that it was not the first time. Previously they made me pay for apple pies but when i got home they were not in the packaging. The manager told me there was nothing he could do. He also told me i was supposed to call their store immediately. All I asked myself was does this man know that I cannot even afford airtime ? I asked him to check footage but he refused. I was dismissed immediately, no one even wanted to hear my problem. I wanted to cry there and then. Especially because i had promised my son I would come with his meal. I didn’t have money to buy another meal therefore i left. Can someone please help me get my sons meal. Please

0 replies

Totalsports

115 months ago

Worst Service Of My Life by PERTUNIA at total sports Ilanga mall

<p>I went to exchange and refund a pair of sneakers, she didnt want to assist me to begin with, she was rude from the onset until i left the store. im so upset im even shaking. the other guy ( Ndomiso) was just always apologising on her behalf but she didnt feel the need to. my college i was with is also very upset about this treatment. Ive been a loyal customer to the TFG for years and i want management to look at this today!!!</p>

1 reply

Cell C

115 months ago

BEST EXPERIENCE EVER!!!!

<p>I Went t take a conract at the Cell C shop in Ilanga Mall. I was running late that day but they waited for me regardless and even though it was already late for them they still assisted me with a smile. I had a problem with my contract afterwards of wich i went to the store and reported the incident. it was a while back but the consultant by the name of Nkosinathi still remembered, he called me for follow ups. as if that was not enough he managed to come to my work place to follow up and resolve the matter. this experience is one in a million. I hope and pray that the Employer rewards him and honors him for exceptional service. PlS KEEP IT UP!!!! N.Monyai</p>

1 reply

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5 Star

1 (12.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

7 (87.5%)

Valencia M

Reviews

Severe Customer Service Failure – JD Sports Highveld Mall, Emalahleni

Car Watch ****mers !!!!!

****MERS!!!!!!!!!

****mers !!!!!!!!!!!!

Capitec Doesn't want to pay cover amount for my dads funeral .......

Please help me.

Worst Service Of My Life by PERTUNIA at total sports Ilanga mall

BEST EXPERIENCE EVER!!!!

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