Active since Feb 2017
10
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Reviews
10 reviews4 months ago
Ongoing Refund Issue – No Accountability from Both Banks
I am extremely disappointed with how both Lula/FNB and Capitec Bank have handled a refund issue that has now dragged on for weeks with no resolution. Despite my full cooperation and providing every document requested, I have been pushed back and forth between the two banks with no one taking responsibility. Lula/FNB insists the funds have not returned to their account, while Capitec confirms the funds never reflected on my side. I am stuck in the middle with no progress, no clarity, and no accountability. I have submitted: • Capitec’s communication confirming the funds never entered my account • My account statements • All documents requested by Lula/FNB • Multiple follow-ups and clarifications Capitec has logged the matter under the following references: Ref: 017 92 398 Ref: 01787217 Yet there is still no resolution. The lack of urgency from both institutions is unacceptable. This situation has caused unnecessary stress, inconvenience, and financial uncer*****y. I have been patient for far too long, and I am now escalating this publicly because neither bank has taken ownership. I am requesting: 1. Immediate escalation to senior management at both banks 2. A joint investigation instead of contradictory back-and-forth responses 3. A clear action plan with timelines 4. Confirmation of who is taking responsibility for resolving this matter This has gone on long enough. I expect urgent action
53 replies
5 months ago
Appalling Experience with Capitec Business Banking
I recently opened a business account with Capitec Bank, and what should have been a simple process has turned into a nightmare. Immediately after my salary was paid into the account, Capitec placed my account on stopped status. Despite supplying every document they requested to verify the origin of the funds, I have been met with the same excuse for over a week: “We are waiting for feedback from the bank that sent the money.” This lack of urgency and accountability is unacceptable. As a business owner, having my funds frozen without clear timelines or proactive communication severely impacts my operations. Capitec’s customer service has been unhelpful, repeating the same scripted response without offering solutions or escalation. I expected a professional banking partner, but instead I’ve experienced delays, poor communication, and a complete disregard for the impact on my livelihood. This is not the level of service one should expect from a major bank.
106 replies
32 months ago
Pathetic support from Axxess and Metrofibre
I haven't had internet for the past 2 days, I'm operating my business from home and it has suffered hugely in the past 2 days. The only response I received when I reached out to Axxess support was that a metrofibre technician Will contact me. I'm still waiting for metrofibre to contact me till today. There is no sense of urgency from both Axxess and metrofibre
0 replies
49 months ago
Awesome service from Mhlonishwa
I dealt with Mhlonishwa, what a great service he gave me. He is knowledgeable about his service. He also gave me great insight and how the rates are calculated. Awesome service all round
74 replies
66 months ago
Rain and their Support centre have pathetic service
I cancelled my month to month uncapped contract with Rain in September but I was billed for Oct and they tried billing me for Nov but it was declined. I sent emails to their support line until I gave Up.
56 replies
67 months ago
Impressed by MiWay Service
Excellent assistance from Anathi Ndum-Ndum
53 replies
69 months ago
Appauling Service - Claim accident rejected
My car was involved in an accident before lockdown, it was damaged on the right front side . The car was taken to Renew IT panelbeaters greenstone brach for repairing . On the day I picked up the car I had issues when changing gears , the gears were hard. I drove less than 500M then I returned the car as it was not drivable then one of their(RenewIt) mechanic(Steve ) test drove the car and he also didnt drive far due to the gears being hard. When he returned he made some adjustments , the gears were still hard but the car was drivable . The insurance said they will fix the gears because a report from VW said its wear and tear and they dont cover these. My car was drivable prior to the accident now after the panelbeaters did some work on the car it was undrivable . The car had gone for a 90000km service while it was on 86000km now the car is at 87000km , the service should have picked up the wear and tear. VW Lindsay Saker Greenstone report " 11 August 2020 REPORT: Removed gearbox on the above-mentioned vehicle , stripped gearbox open and inspected all gears. No damages found on any of the internal gears or selectors. Removed clutch kit and found pressure plate fingers not aligned properly. We suspect that this could be the issue when changing gears and we recommend complete clutch replacement. This is wear and tear on the parts and not due to accident. Hope this is in order, Best regards, "
159 replies
77 months ago
Pathetic service from owner and Stuff. Owner rude
Pathetic service from owner and Stuff. The owner hanged up when I was complaining about their service and their terms and conditions. Since I was a minor, who paid, I was not given the full service that I paid for. We were treated unfairly even though we informed them that we were running late. I was told that they are busy preparing for a big corporate company. Their service should be rated below 1 star. I was told that black clients are treated unfairly compared to whites clients.
0 replies
111 months ago
Damelin pathetic accounts service:
<p> I registered with Damelin in 2013 and deregistered within 2 months as the company I was working for was going pay for at another institution. I was assured by their accounts department that my cancelation was successful. To my surprise when I tried applying for a house last year I was told that I've been black listed by Damelin. I have been sending them emails and calling them but I'm not winning. </p>
0 replies
111 months ago
Miway claim: excellent service offered by Mukovhe
<p>Claim :c824698</p> <p>My car was involved in a car accident last week Monday, I logged a claim last week. I was assistanted by Mukovhe who was polite and helpful, and assured me that he will resolve the claim within a week. He was calm and he knew his process. He is a real asset to the claim team</p>
56 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)