TC
Twanet C
Active since Feb 2017
13
Reviews
0
Industries
Reviews
13 reviews22 months ago
BESTMED INTEROGATES MEMBERS FOR WANTING TO GET TONSILS AND ADENOIDS REMOVED
We have started on BestMed Medical Aid on the 1st of September 2023 me, myself and our 2 children. We are on the Beat 3 option and we pay R8500 per month for a family of 4. Since we started with this Medical Aid we have nothing but accounts not being paid by them. We were told that BestMed was 1 of the best Medical Aids and so far we are really disgusted. My daughter has a pre existing condition called Strabismus, this was the only exclusion on our medical aid for her. My wife had chest pain before we started on the medical aid and went for a ECG and is on chronic medication. She was seen by a GP and was not diagnosed she was excluded for 12 months due to this. My daughter now has to go for a Tonsil and Adenoid Operation, we are now being interrogated by the Medical Aid due to us being on this medical aid now for 10 months. We had no other exclusions on our Medical Aid. We received a email from BestMed asking for the following and this was their reply for us to get Authorisation for our 5 year old daughter to have her tonsils removed and her adenoids. Dear Mr John Compaan and provider In relation to the Bestmed Managed Healthcare admission protocol for members with less than 12 months of membership with Bestmed, we would like to request the following: • 12 month GP account with the dates and ICD-10 codes for what the member was seen/treated for any conditions, before Bestmed was joined. • A clinical report from the Specialist re the condition, (planned procedure) background history and we need to know when the member was seen by the specialist for the first time (and if more than one visit, what was the member treated for each time). • A letter from the member re the condition and signs and symptoms experienced and since when and if member was treated by a Dr or any medication that the member took for this condition. • We also need a copy/ies of results of any examinations/tests done, relevant to this diagnosis. We are now taking this to the Ombudsman. This is unacceptable. BestMed has excused everytime Something has to be paid. We have paid almost R100 000 for the past 10 months on this Medical Aid. We had our teeth done, been in emergency and everything just gets paid from the savings. Where is the Dentistry plan? We have had more accounts to pay on top of the R8500 per month we pay than BestMed has actually paid. I cant even buy a cough syrup now due to the Savings being finished according to them.
106 replies
29 months ago
VODACOM JUST TOOK R1820 OUT OF MY MOM'S ACCOUNT
We gave notice for cancellation on the 31st of October 2023 at Vodacom Fibre. Our Fibre is fully paid up to date. We didnt have a installation fee as we were fibre ready and a box was installed. This morning Vodacom just took R1820 out of my mom's account for no reason at all. Our fibre was cancelled a month prior. Worst fibre service ever.
216 replies
58 months ago
KCM PROJECTS EXPLOITS WOMEN
Worst Service we have ever received from Eugene Prinsloo. He asked my mom almost R13 000 for 3 new doors, 1 door opening build and 1 opening closing. He was never at site. At first he received 50% deposit. Then he asked twice for more and more money. His Quotes are beyond ridiculous. When making openings he doesnt use grinders. He breaks the bricks with a hammer to make openings. The whole flat was a mess full of dust and pieces of Brick everywhere. The Job was about R4000 labour included. He Charged a woman my mom Almost R13 000. He does not remove building Rubbish afterwards. He just leaves it like that. And ask more money if he must remove it. Disgusting. Do not use this company and especially if you are a woman. He exploits woman with Quotes.
0 replies
65 months ago
DISGUSTED SERVICE
I dont even know where or how to start. I ordered 2 items on the 10th of December a doll pram and a doll wooden cot. On the 17th of December I made an enquiry asking why my delivery date will only be on the 29th of December 2020. I received a email saying that they are waiting for the wooden cot and that item is what is keeping my order back. Then they suggested I split my order with no extra delivery fees added. Then I asked them to split my order so I can receive the pram as a christmas gift on time. Next thing the wooden cot gets cancelled. When I enquired I was told to reorder. At the time the app said supplier out of stock. After a few days I tried again and succeeded with a different order nr. Suddenly both items get delivered before christmas. Today I was suppose to get the pram which was R899. Phumelo came to deliver the pram and asked me for R1084 which is the 1st original order with the cot included which was cancelled by takealot. When I explained to her what happened and even showed her on the order nr that I should pay R899 she got rude and refused to take the R899 and refused to give me my order. She wanted R1084 even without the cot which was only suppose to come tomorrow with a different order nr. Then I received a sms saying recipient refused order. She refused to take my money and refused to deliver the pram to me.
0 replies
67 months ago
SECOND FIBRE VODACOM COMPLAINT 3 WEEKS LATER NO TECHNICIAN
We have been a vodacom fibre customer since the 1st of October 2020. Up to today 15 October we have had no feedback or response from vodacom. We have been struggling with coverage and have coverage with a 20mbps upload and 20mbps download R899pm for 3 weeks now. We made several calls holding for 20 minutes listening to music with no help. We logged a call on the 9th of October asking for a technician to come assist us. Today is the 15th of October still no technician. Fibre has a 30meter coverage so now we are told to get a wifi extender. Just more money and zilch customer service. Worst fibre provider we have had. We feel like cancelling this whole ridiculous contract. Nothing but agony with this.fibre. Vodacom doesnt give customer service at all. They do not respond. We have spoken to Megan and Nathi about this situation and yet 3 weeks later still the same issue.
106 replies
67 months ago
Fibre Service covers only 3 rooms
We are extremely disappointed with Vodacom Fibre. We applied online for a 20mbps download and 20mbps upload uncapped unshaped for R899pm. We received our router via Ram on the 30th of September 2020. We got activated on the 5th of October 2020. Since the 5th of October we have fibre in 3 rooms in the entire house. We have spend a lot of money on airtime contacting vodacom and being put through from 1 agent to another with still no success or response. We had fibre before where we had coverage the whole house and even in front in the street. Since we applied we had to do a self installation. No Technician in site. No cables. We have been struggling with Vodacom Fibre for 3 whole days now. Vodacom customer service is beyond pathetic. You pay R899pm for 3 rooms of fibre coverage. If we had known this we never wouldve applied at vodacom at all. They keep telling us that we need a booster to get coverage in the other rooms. Which is ridiculous when you think about fibre that should cover your whole house. And not just 3 rooms. I have asked on vodacom fb customer care with no help up to now. No one phones back. They do not respond to emails. Emails get returned. We applied for a 12 month contract which suddenly is now 24 months. We cannot even stream showmax. Really ****ed off and disgusted by this fibre service.
159 replies
68 months ago
VOX MAKING THEIR MONEY OUT OF CANCELLATION FEES
vox is making money out of the cancellation fees. How vumatel can associate themselves with this company I do not understand
0 replies
68 months ago
VOX TERRIBLE TERRIBLE CUSTOMER SERVICE
After 6 months of using Vox Fibre we are so dissapointed angry and sick to our stomaches. We are moving to a house we bought end of September. According to Vox we have to cancel our current line because it is a infrastructure and cannot be moved. We have a 12 months contract with them. So we cancelled our line for end of September. My mother paid full installment for September. She received a email today that she has to pay R2700 for termination penalties or they will terminate our service. SEPTEMBER STILL HAS 2 WEEKS LEFT AND WE PAID OUR FIBRE INSTALLMENT FULLY. WHY TERMINATE IN THE MIDDLE OF THE MONTH AND MAKE THREATS TO TERMINATE SERVICE WHEN 2 WEEKS IS STILL LEFT? AND WE PAID FOR FULL SEPTEMBER. THERE IS STILL 2 WEEKS LEFT BEFORE WE HAVE TO PAY THE R2700 PENALTY JUST BECAUSE WE HAVE TO MOVE THE LINE TO ANOTHER HOUSE
0 replies
68 months ago
Due R8.00 August Fee Absa blocked my banking app
On the 12th of September I went onto my banking app to check my balance. Suddenly It was blocked. I went to online absa on the web suddenly it was blocked. I send a email to absa@absa and received a email only on the 13th of September saying my August fees are DUE R8.00 and they blocked my app due to that reason. REALLY R8.00 I COULDNT BELIEVE THE EMAIL I READ. And then was asked if I wanted to reinstate the account. Today is the 14th and still blocked
53 replies
68 months ago
MY DAD DIED AT FAR EAST RAND HOSPITAL
My father died at Far east rand hospital on the 22nd of August. I was informed on the phone my father died. I got to the hospital seconds after he died and asked if I can see him. The security was rude and said no. You have to come back on Monday morning. They took him to the mortuary. I had no time to see him. No goodbye. No answers to what happened. When I received his notice of death it said he had a heart attack. This is so cruel. Letting patients die without letting family say goodbye or even an answer from the doctors. The staff is the rudest people I have ever come accross No life matters to them. When I went to the mortuary people are dying like flies
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)