CC
Chantal C
Active since Mar 2017
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
VERY BAD SERVICE ON THEIR APP
I am so angry at the service we keep getting off the app. This is the 3rd time we receive such BAD behaviour from Pick n Pay, their agents and also the drivers. I am deleting the app and never buy from them again. Order Number: 4003666726 (my contact number 0610565800) Here's what went wrong: 1. We placed an order that seemed to malfunction on their app. Despite checking repeatedly- the app kept saying that the order did not leave the store. Imagine our shock when we received a notification that the driver had come and left - we did not hear him hoot- he did not call me. I kept checking outside 😡.We live right infront - so we hear everything -we did not hear a motorbike or hear him hoot. Then I see a string of messages via WhatsApp- that he has arrived. Then another message- he returned the stuff. Why did he not call if he did come- I promise this driver did not come here. My neighbours are even outside. They would of made sure to tell us. 2. When we called customer care, we were met with unprofessionalism: - The first agent hung up on us. - The second agent had the audacity to laugh when she heard how upset we are. We then asked he to put us through to a manager or supervisor- she puts us on hold and no one answers. ( This agent need training ASAP) - The third agent claimed we were shouting.It seemed you’lls network was not clear, and we were on loudspeaker. Nobody shouted at her. Yes we were upset but we were not shouting. She threatened and said she is allowed to drop the call- IMAGINE- WHAT customer service is that. This was our supper And now we must wait 3-5 days for a refund. This is not the 1st time we experiencing this. It’s the 3rd time. About a month ago they did something similar and pleaded with us that you’ll won’t do this again and we must please keep ordering. They sent us a lousy R50 voucher to please keep buying. This is never ending with them. Given their of poor service, I'm shocked they expect us to order again. Their team needs serious training. We're done with Pick n Pay- I am deleting this app. Checkers would never do this- and they so fast with regards to refunds- their customer care via the phone would of made sure this is sorted out right away and their drivers would make sure to call us if they could not get us via WhatsApp. I am so disappointed- they did not care that this was our supper. Ive emailed them and I keep saying they must show my email to a manager- it seems like they refusing. All they doing is ignoring my emails and sending sending me emails that the refund is pending. NEVER AGAIN... THIS IS BAD BEHAVIOUR. NEVER WILL I SHOP AT YOUR STORES OR ON THE APP AGAIN!!!!
109 replies
41 months ago
Worst Experience- Be Careful
My daughter recently bought a house, the estate agents were Allegiance Properties. She has had the worst experience. I write this on behalf of her because I’ve been on this journey of buying a place. It was traumatic dealing with the agent when all monies were paid, as soon as it was time for her to get the keys all hell broke loose- he was not getting back to her- I had to start making noise so she could get her keys (the excuses started). Then the day before moving in he tells us there is no electricity- we move in and no electricity- my daughter and I make a noise about that- get hold of is boss and the agent comes to our new place- but he resolves nothing- it’s just him and the agencies rental department blaming each other. Before moving in they said they did an inspection after the last tenant left. My daughter and I find so many problems. Emails go back and forth- calls get made- they have resolved some stuff because o kept pushing but now ignoring us- now there is even a leak in the lounge which they knew about- the agent even pointed it out and said the previous people had issues with it- but after heavy rain the other night- there is still a leak- the toilet system is broken, tap is leaking in the bathroom- now the rental department pushes the blame on agent and the agents boss to resolve but both agent and his boss ignore us. This is my daughters first time buying - she plans to invest in property but never again through Allegiance Property. The agent has a bad attitude and the agency just does not care- just as long as they get a sale, that’s all they care about. I will never recommend anyone to buy via this Agency. It’s been a TRAUMA- the worst experience ever. To fight for things that are suppose to be done before moving in and an agent lying so much.. be careful of who you buy from- do your homework. Worst experience for us.
0 replies
48 months ago
I am so disappointed with the LAPTOP I Purchased
Never in my life will I purchase anything electronic from Game. This is the second time. I bought a blender by them- it’s did not even last 2 years. I left it and did not complain. August 2019 I went to Game and purchased myself a laptop. I don’t know much about laptops etc, I was guaranteed that this Life Digital (ZEDAIR Plus) was a good laptop. I only have this laptop for like 2 & a half years now. This laptop was only used for personal used- I hardly used it. The battery of the laptop exploded and ruined the motherboard. R4000 down the drain- where do I get the money to purchase another laptop- this money I won’t have now. I am so disappointed- I was actually in tears when the gentleman told me that I can’t fix it. I have pictures of what this battery looks like. The gentleman even told me that I should not trust buying a Chinese make, because it’s hard to get parts for it. The guy said that shops like Game will never tell us these things because they just need to sell the stuff. I bought this laptop from Game- The Glen Shopping Mall. I am fuming because what must I use now, where do I get the money for another one 😭💔
0 replies
49 months ago
Bad Communication
The worst experience. They don’t communicate properly, the owner (Shaun) is very rude. Every week I emailed this company about my event and their lady ignored most of my mails. My event was yesterday (Saturday), they did not tell me that they would pick up on Sunday- it was my understanding that they closed on Sundays. People are busy on Sundays with church, lunches etc.
0 replies
53 months ago
Pathetic Service
I am so disappointed in this company. It’s 2 days now I have cancelled plans to do anything and wait for their driver- Jeremiah. They don’t answer calls, their WhatsApp or emails. They were very quick to respond when I had to pay them. But now that I need my parcel- I am ignored. tracking number BUFZA3110646917YQ. This is not customer care at all. How can you’ll treat clients like this? Their driver claims to have come on Monday- but he did not- I was home, he did not even call me. I had to contact youll. And was told he will come today- Tuesday. I resent my address and telephone number via mail and WhatsApp. I am just ignored. I asked for the drivers cell number and I am ignored. This is really pathetic service and unacceptable. I need to rush out for 30minutes to collect my son that’s why I need to speak to the driver but they just ignore me. Never again and I will be also telling Shein about how unhappy I am with Buffalo. This is not the courier service I want to use if I ever buy from Shein again.
0 replies
54 months ago
DISGUSTED IN HOW YOU’LL HAVE TREATED ME
I am so disgusted in the treatment I have received from Capitec over the past 2 weeks. I change phones and downloaded the App. I was struggling with the App so I went to your Rosettenville branch. They were not interested in helping me- I left with the lady telling me that she email support and she will call me once they respond- that was two weeks back. She did not contact me, I went to your branch at The Glen Shopping Mail- your branch there is just as bad, they did not know what’s happening they sent me to iPhone - iPhone checked my phone and said it’s Capitec a software. Everytime I add my bank acc, then my pin, then an sms suppose to come - that sms does not come. I called your call centre on Saturday and she said to me that I need to go to your branch because it shows my App is not active. I’ve used over R150 for airtime calling you’ll, used over R150 transport up and down to your branches. The lady I spoke to on the phone from Capitec suppose to give me a reference number- she knew my airtime was about to cut- why could she not email or sms my reference. I’m so sick and tired of going to your branches- just to get disappointed. I can’t do anything, I can’t see what’s happening in my bank, I can’t pay people- it’s making me so mad. I’ve been your client since the early days of Capitec and this is how I get treated. Would you’ll be happy if I go to another bank.
106 replies
59 months ago
Bad Service Again from Easyweb
I am so tired of the treatment I get from Easyweb. I make direct deposits to them because it’s easier for me. The beginning of this month they just cut me off and they found my account was up to date. Today again my account is suspended but yet I have made payments to them. Beginning of the month made R200, R120 on the 20th May then R80 this past Saturday. Me been upset about the service from accounts is an ongoing thing. Can anyone please direct me to a company who will give me better service because I do not deserve this
53 replies
63 months ago
Totall Bad Service
I am writing this on behalf of my mother Mrs TP Coetzee. Very disappointed in the service she has been given. My mom bought a warranty insurance & at point of sale the vital points of the product were not pointed out to her only once the claim was lodged & an amount was authorized. When she queried the amount only at that point was she told to read the points that directed to the amount. How do you do business like this, where must she get the money from to get back her vehicle. When signing clients telephonically all you’ll want is for that person to be signed up, and you’ll are so good with the client- but once you’ll have clients this is the treatment they get..This is the only vehicle she has and its needed urgently. Because of her not having her vehicle it has caused a loss of income, she has passengers that need to be taken to work etc. Companies like this give other Financial instituations a bad name. Since then my mom has cancelled the Policy.
0 replies
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