ES
Elwin S
Active since Mar 2017
7
Reviews
0
Industries
Reviews
7 reviews36 months ago
I’ve had no DSTV NOW for 6 months and staff just don’t care to assist!
My DStv Now has not been working for months and the support staff keep telling me that my issue has been escalated and someone will call me in 48hours. I’ve tried everything including getting my internet provider to check what the issue is but it’s clearly a DSTV issue and they don’t care. This is my last resort before cancelling my subscription.
106 replies
42 months ago
Very poor installation team - bad operations and staff are not trained to deal with customers!
Really badly managed installation team. I wait at least 30min to an hour before my call is answered. The schedulers are never available and you are not allowed to communicate directly with them. They made a commitment to install and never showed up. I I spoke to a consultant named David who had a full on argument with me and told me I’m trying to rush the job and other customers wait longer than a month for installation. He further went on to say that I need to understand that they have internal issues and I should just wait for a call - which never happens!
0 replies
42 months ago
Uninterested and unorganised sales and project team
I applied for fibre on 4 October 2022 and gave approval to proceed. Three weeks later and after dealing with at least 5 consultants in the sales and projects team, still no response. I’ve called at least twice a day and they always say the project co-ordinator is unavailable and can not explain why they have not actioned the installation and what the current hold up is. Their go to is “we will call you back”, to date not a single team member has called to explain or even responded to my emails where I’ve raised concerns. At this point I’m about to cancel and find another supplier. They are completely uninterested in assisting or communicating and if the sales and projects team is this unorganised, imagine trying to get support when anything goes wrong.
133 replies
51 months ago
Bad service in customer support department
I’ve called the customer support centre twice for assistance in getting a list of service providers in Fourways. To date, they have not sent me a single email
53 replies
63 months ago
Waiting for over two weeks for an over repair
I reached out to my rental administrator Belinda on 29 January. I followed up on 6 February and again on 10 February and have got no response regarding when this will be resolve. Instead I was copied on internal mails between Belinda, Janine and Mariska. I still have no feedback on when my oven will be repaired and I've been waiting for over 2 weeks with no feedback unless I probe.
168 replies
99 months ago
Dion Wired and RCS Customer Service Failure
I visited the Cresta store on Saturday, 24 Feb. At my request they swiped my card and gave me an outstanding balance of R933,54. I then decided that I would like to settle the balance and close the account. The store assistant then called RCS and they told me that I need to pay R1,733.54 in order to close the account. When I queried this, they could not provide me with a valid reason for the sudden increase in my balance and said that the RCS amount is correct and Dion Wired is incorrect. As a customer I do not see the difference between RCS and Dion Wired and as partners, your internal communication should happen between yourselves and not through your customers - this is extremely unprofessional and jeopardises the brand equity of Dion Wired. I would like to query this as my receipt 10mins prior to my call stated I only owe R933,54. Why did it suddenly increase by R800 when I stated that I would like to close the account? I am aware that there should be a settlement fee of atleast R50 but I am not willing to pay R800 more to close this account. I would also request that you listen to the recording as your call Centre agents only advised me mid-or-towards the end of the call that all calls are recorded and that RCS is a financial institution.
105 replies
111 months ago
****roaches on restaurant table
<p>So JBs corner Clearwater has defranchised from the rest of the group and is in a sad state with horrible CRM too.</p> <p> </p> <p>On 1 March 2017 I visited your Clearwater Mall restaurant. While enjoying our dinner we experienced a ****roach running on our table. We reported this to the manager and he gave us R150 off our bill which I feel was not insufficient for the level of disgust.</p> <p>I then tweeted this and sent an email too. The response I got via email was absolutely apauling with CAPS and !!!!!. It is absouley crazy that a business would respond to a customer in this manner and I will never step foot in the restuarant again. </p> <p> </p> <p>See below for the email response and attached for the tweet.</p> <p> </p> <p>"Good Day Mr Smith</p> <p>First we would like to apologise for your experience at Jbs Corner.<br />We have a pest control here every month as we do deal with food,(AND WE HAVE THE CERTIFICATES TO PROVE IT)<br />but however please bear in mind that ****roaches are everywhere in the MALL and as we may do pest control,we cannot control other stores around us. ****roaches breed continuously……….</p> <p>Secondlty i invite you to visit our kitchen and see the cleanliness of it,you can eat off the floor.<br />We take pride in our work and the food we produce and we are not running a mickey mouse business .We have been here for 12 years ,that should say something. <br />As for” lack" of responding to you, we have not heard from you,and as you may’ve noticed we don’t tweet.<br />We like to deal with the customers directly !!!!<br />Please feel free to come in anytime and get a meal on the house</p> <p>regards JBS CORNER MANAGEMENT"</p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)