AP
Alan P
Active since Mar 2017
17
Reviews
0
Industries
Reviews
17 reviews34 months ago
Abysmal customer service
On 15 February 2023, I assisted my sister-in-Law, who was returning to Thailand after many years in South Africa, to send a shipment of six (6) boxes of her personal belongings to Thailand. The boxes were sent from the Brits (0250) Post office and tracking numbers supp****. I have, since then, been trying to keep track of where the parcels are during their shipment to Thailand and have used e-mail and many phone calls to the Customer Services on 0860 111 502. Who more often than not just do not answer their phones On 04 May 2023 I received a reply to one of my many e-mails informing me that the boxes were in transit to Thailand. This was also followed up by telephone, and I was told that they were still on the ship and expected to arrive by end May 2023. After trying to follow up again on Monday 19 June 2023 I received an e-mail on Tuesday 20 June informing me that one of the parcels could not be traced and that the remaining five (5) where still in South Africa. From the time of posing to today it is 18 Weeks. I need to locate all 6 boxes and get the expected delivery date to my Sister-in-Law in Thailand The service and the constant running from pillar to post with zero plausible information has now got me at the point of despair.
0 replies
36 months ago
VERY POOR KNOWLEDGE AND CUSTOMER SERVICE ABSA
My wife has had an account at ABSA for over 17 years and because she was in the country on a visa and using a passport she needed to update her details every time the visa was renewed. We both put up with the changing of rules and poor understanding by the bank staff on how this issue was meant to be handled. However now that she has a South African ID book (permanent residence) and ID number we wanted to update her details once and for all with the ID document. On going to our local branch (Brits in the North West) the customer services agent informed her that she could not update her details with her Green South African ID book as she would need "A letter from Home Affairs stating that she was not using her passport anymore" This was the straw that broke the camels back with my wife and within 30 minutes she had opened a new account with FNB with her ID book and no issues at all. She will be closing her ABSA account this week and saying goodbye to the years of poor service she has endured. - VERY POOR KNOWLEDGE AND CUSTOMER SERVICE ABSA
53 replies
42 months ago
Glasfit Brits service excellence
Glasfit Brits Well done to Jan and his team. Asked for quote to replace or fix glass door and he came to my place same day, provided quote for replacement and repair but recommended repair as most cost effective. Once payment was done repair was done next day. I then suggested an additional job and the response was once again great. Customer service and good communication is a rare thing these days. WELL DONE
0 replies
51 months ago
Awesome service from the Courier Guy Tech Support
Well done to Aaron Leach The Courier Guy Shiplogic Support Manager on solving a problem I had within minutes after trying since January when the Courier Guy moved over to their new system. I was getting very frustrated and was given Aarons email address by the Area Manager Ricky ****ey as the person who could assist. Within a few minutes the issue was solved. I still think you guys are the best. Keep it up
0 replies
54 months ago
Best panel beaters in Brits
Last week collected my Daihatsu Terios after being repaired (full righthand side) and was very pleasesed with the work completed. The quality of the workmanshil was excelent and the customer service great. I would have scored 5 start on this review but they lost 1 star because of a misunderstanding regarding some extra work that was needed to fix stone chips on the bonnet. This has however been sorted out and the car is booked back in today. I am sure once I get it back again that it will be done to the awesome standard that the rest was done. Well done to Hannes Joubert and his team. I would recommend NWPK to anyone for quality and price anytime.
0 replies
61 months ago
Great service from Browns the diamond store
Good day. Recently I saw several poor reviews for Browns the diamond store and thought I need to add my little bit as well. I have purchased from browns for many years now from special occasions to Engagement and weddings. I started many years ago when my late wife was still alive and have continued throughout with my current wife. My latest purchase was just last week for her birthday. Besides one issue with a pearl ring which was sorted out very quickly I have had no other issues and will not buy anywhere else. The collectors item teddy bears that they have is also a nice little touch as each time you look at them (I currently have 10 teddies) it reminds you of a special time and the item that you purchased. This great service is not just limited to one store as I have purchased from several of their store all over South Africa. Browns - Keep up the great work. thank you
0 replies
62 months ago
Poor service from Fidelity ADT security Brits
Please avoid doing business with this company if possible. Over the 2 years I have them as service provider to protect my property and family I have not received what I believe I am paying for. Their response to the calls that I have had was appauling. One one occasion the reaction officers "got lost" and only arrived after the SAPS 45 minutes late. Their technical division do not respond unless you phone and follow up to find out when they are coming as they say they are busy. Their response to a request for service is an average of 3 days which means you sit with a substandard alarm for all this time. I requested to have my electric fences linked to give an alarm on my phone but they said it was not possible and installed a second radio (at extra monthly cost) to alert their control room (I get no warning that the fence has been bridged until they call me themselves). I went to a private contractor who installed a Centurion Wizzer for me which does exactly what I wanted but of course there is no monthly charge for them to collect. I will be moving to another service supplier in the near future but will do my homework properly this time before I move.
53 replies
62 months ago
Execelence of service From Just Berry Plants, Beaulieu Country Estate, Lipizzaner Road, Witpoort (Beaulieu), Midrand
This small business is the place to go if you want excellence of service. Over the past 12 months I have used them extensively for their expertise and awesome customer service. I have a small up and coming fruit farm and purchase all my fruit trees from them in bulk. They are probably one of the most honest businesses that I have dealt with and are more than willing to come to the game when there are any problems and don't hesitate to work with us to solve any problems. I am currently busy placing a sizable order for more trees with them and know our future working together will be long and "fruitful" Thanks Linda and team you are awesome!!! I would give you 6 stars if it was possible
53 replies
64 months ago
MTN Stealing money for XtraTime which was not subscribed to
I have been on prepaid for a while but in the last month MTN has deducted money as soon as I load airtime for XtraTime. I have NEVER activated this service on my number and don't WANT it. I check my airtime balance as well as data bundle daily and have never run out of airtime but sometimes top up with Data. I have just received a SMS telling me they have deducted for XtraTime . I never run out of airtime so how can they deduct money for a service that I did NOT request or even make use of? MTN are thieves as they are taking your airtime without your permission. How to CANCEL this service and get a refund? MTN is Pathetic!!!!! I've been with MTN for Many years, but now I've had enough. I'll be porting my number even if I have to sign up for a contract again. This is how FED UP I am with MTN
0 replies
70 months ago
Poor service on delivery of new handsets
On Saturday 4th July I did an upgrade for two phones on my contract with MTN at the MTN store in the Brits Mall. The upgrade was for two (2) Samsung S20 plus handsets. Unfortunately the handsets were not in stock but the lady that I dealt with told me after checking that "there were plenty at their warehouse" I agreed to wait for them to be delivered to the store for me to collect. Since then I have had several SMS messages confirming my order plus the 2 order numbers (1-1256111205 & 1-1256274036) and a confirmation SMS on the 10th July from Maverick MTN to say my phones are on route to the Brits MTN store. This morning the Brits store tell me they have not received the handsets and that they don't know when they will arrive as there is a huge backlog on the supply of the handsets. I have now been waiting for over 11 days(4 days since the message that they had been dispatched) and there is still no sign of the new handsets or even a fixed date for the delivery. I have had issues with poor customer service from MTN in the past and I am now considering moving to a different provider if I don't get my handsets very soon. I will appreciate it if someone can please tell me when the delivery can be expected and give me assurance that MTN do care for their customers
105 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
1 (5.882352941176471%)
3 Star
2 (11.764705882352942%)
2 Star
0 (0%)
1 Star
10 (58.8235294117647%)