YP
Yagambaram P
Active since Mar 2017
7
Reviews
0
Industries
Reviews
7 reviews51 months ago
Rip off
I have a gift card from Truworths in it's original gift card envelope which has expired as we were informed at the Ballito Branch. I called customer care 021 4602300 today to enquire the process for the extension and was advised that there is none. Once the card expires (period of 3 years) there is no recourse. This I found to be totally a rip off. There should be a fee to have this card extended as in a case at Gateway.
106 replies
53 months ago
Disastrous Service
Currently have vehicle finance and mechanical insurance . Debit order is deducted monthly from my ABSA current account. I tried to insure my second vehicle only to realize the insurance expired in September 2021. There was no correspondence from the company advising me if an extension is required as the installments is still deducted. I contacted them only to be pushed from person to another without a solution. I sent an email on 1 December 2021 (customercare@za.innovation-group.com) Did not receive a reply or acknowledgement. I then to the ABSA Cornubia branch for assistance. The consultant managed to get thru and explained my situation. He was given another number (0117905200) and spoke to a Mr Syed whom requested to speak to me. I chatted with and him and took mu cell number and promised to get back to me. Several weeks have passed and I have still not been contacted to extend my insurance.
53 replies
56 months ago
Inefficient service delivery
Placed order online via ASAP (Pick n Pay) on 8 September 2021. Order number 1423651. Received only 3 bags out 6. Driver indicated the balance will delivered shortly. Never happened. Lodged query around 3pm same day. Call centre agent took details and promised to call back. Never called. Called again around 5pm again call centre agent promised to call back. Never called. Logged complain on their app "Chat to us" plus sent email to the customer support on the same day. Received a reference number 1000776458. Called the call centre on 9 September and was assisted by agent Shanon. She took all details and called me back giving me status. By the afternoon she indicated that the bag were located at the store and I requested delivery for today (10 September) morning. Still awaiting delivery. But received sms and email indicating the reference number supplied has now been completed. Called the call centre again and spoke to another agent and gave her all the details and advised her that Shanon promised delivery this morning but nothing happened . She informed that she will discuss with her and call me back. Never received any calls yet. Such a poor service from a reputed retailer. I never had such problems when Bottles was used. Their complaints was handled efficiently. But as soon as ASAP took over this online app it's a disaster. Their chat to us system leaves much to be desired. More importantly I have been a loyal smart shopper customer for some time now and to get service such as this is ridiculous. These are goods that have been paid for and can you imagine bare essentials such as bread n milk included in items not delivered.
53 replies
61 months ago
Shockingly poor customer service - Unresolved
Timeline of events. 1. Placed online order on 25 March 2021 with instant EFT payment. Received confirmation sms for payment of R1799.00 with order number MAK2978670 2. Online enquiry reflected awaiting payment. 3. Called customer care on 26 March and spoke to a Doctor Moyo who asked to furnish proof of payment and provided a reference number 1473912. 4. Contacted ABSA internet banking for the info which was sent thru to customer care. 5. Doctor Moyo informed me that he will forward to Finance and get back to me. 6. He never did. 7. Called again and spoke to a lady whoo then indicated that I must send the bank statement which I did. 8. Called again and was transferred to Doctor Moyo since he was handling the case and was told that documents submitted was not accepted. He then said that I should go to a branch of ABSA to obtain proof of payment which I thereafter emailed it to customer care. 9. Couple hours later (29 March) Doctor Moyo called advising that he received the document and he would forward to Finance for allocation and promised to revert to me which he never did. 10. Called again and a lady advised that she had tracked it and that someone from Finance would call to resolve. 11. To date no one has come back to me. Case still not resolved and Makro is sitting with my money in their account.
212 replies
64 months ago
Sixty60 -Poor service
App and service was good Since inception July 2020. Although product range can be expanded, suggestions are not considered or you get no response to it. The peak in December 2020 service went down. In one of my deliveries several items were not delivered. although I sent an online app query I did receive an email. In the email they advise you how to log a complaint which I complied but they don't address the problem of the short delivery and how it would be resolved.
0 replies
106 months ago
Electio - Fraud or Scam
<p>Investing was easy with constant email and or mobile contact from consultants. But when I tried to withdraw theses funds last week there's no response at all from all the sites including messages on the consultant's (Shaunita Singh) mobile. I have checked the web and it seems many are in the same predicament. All need to stand together to ensure we get back our investments. Given that some experienced this problem sometimes back I am not sure if this matter has already been reported so that the bank account can be frozen.</p>
0 replies
111 months ago
Technostar Durban - Absolutely Poor Service
<p>Booked in car (Mercedes) on 20 February 2017 with Sarika. She noted all the things to do as well as check up and touch up where necessary.</p> <p>Reminders regarding step of process came to me. (This was good communication).</p> <p>Called on 27 February 2017 to speak to Sarika. Receptionist indicated that she will forward message.</p> <p>No response. So i followed on the same day with their dedicated sms number 41239.</p> <p>No response.</p> <p>Called several times on 2 March 2017. Again messages were taken. No response. I complained to the receptionist of the poor service.</p> <p>Londi called that afternoon to pick up car on 3 March 2017. I explained her my problem that none of my calls and sms was answered by Sarika. In addition I asked her why Sarika did'nt call to tell me that the car was ready as she was the appointed consultant. She apologized and admitted that's possible the reason why she was asked to call me.</p> <p>Got in at 7,.38 am on 3 March 2017 to collect car. I had to wait several minutes to be attended to. Normally the car should be ready for collection if they requested for me to pick up. Eventually Vernon attended to me as Sarika was not yet in.</p> <p>When he brought the vehicle, I checked the job and asked why the touch ups were not done as it was on the job card. He sent the car back and I got it back around 8.38am.</p> <p>I got the release note and drove off.</p> <p>On my way home, I decided to play a cd that was in the devise. Low and behold it was empty. Each of the drives selected was empty.</p> <p>I called immediately to speak to Vernon. Receptionist taook message. No response.</p> <p>I received sms from Technostar thanking me for allowing them to repair the vehicle and if there are any issues I should respond with "Assist" to 41239 which I did. No response.</p> <p>I received an email from Sarika on 2 March 2017 in the afternoon which I only opened on 3 March 2017.</p> <p>I replied to the mail complaining her of her poor service and that my wife's CD's (Tamil, Hindi & english) were stolen from the shuttle. No response.</p> <p>I received a call from Johannesburg Technostar customer care on 6 March 2017 to find out about the service. I told her exactly what happened as stated above. She indicated that she would report this to the manager and he would call me.</p> <p>Up until now no one bothered to respond.</p> <p>All avenues this company has in place just simply doesn't work at all. TERRIBLE SERVICE. Y Pillay</p>
224 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)