HM
Hlonie M
Active since Mar 2017
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Poor service from logistics company
I ordered online and Buffalo was the company assigned to deliver my package. They received my on the 15th of December. The driver Papa Vafana only tried contacting me vid WhatsApp and when he didn't get ahold of he he didn't try any other means. On Sunday the 21st I decided to download WhatsApp. I got a message from the driver and when I asked him why he didn't try to call me directly he told me it's his family time not work time. I emailed buffalo logistics using support@buffaloex.co.za. they are yet to respond. Used their WhatsApp line 067 758 6614 and I'm yet to get a response from an agent called them directly on 010 510 9307 and all the IVR says is I'm caller no then doesn't say the number then says thanks for your patience. Then after a while it tells me the agents are busy and I should WhatsApp them. I am really frustrated as I've been waiting for my package and I am not getting through to this company. All their channels are useless including their drivers.
0 replies
5 months ago
Appalling Service
The service at the Protea Glen Ext 11(inside the mall) Post office is appalling. Got to the post office at 14:45 and was told the guys who helps with disc renewals is on lunch and I should join the queue. Whilst there were 5 ladies behind the counter. When the guy came back it took him another hour to attend to us. The other three ladies went out all at once. I don't understand how this works. Is it only a one person that can renew discs and when he is on lunch then everything stops? This is ridiculous
0 replies
6 months ago
Honour our Orders
It is really disheartening to be served something you didn't order. It is the second time now that I go to the KFC at Protea Glen Mall. Order a bucket for one. Specify which piece of meat I would like and they do not honour my order. I've ordered bucket for one with thigh twice and twice I've gotten a drumstick. It's really not nice
0 replies
8 months ago
**** service
The McDonald's in Protea Glen Mall really does not respect us. I wish I could share a picture of my food. Both patties of my burger were burned and it's evident that they tried to sc**** off the burnt parts. But there's resedue. There's sooo much lettuce and no salt in the fries. They proper treat us like dogs.
0 replies
12 months ago
Pick up your phone's
I have been on the phone the entire morning. Calling 011 375 5555 and this phone keeps saying they're experiencing high call volumes forever when you get through to an agent the phone with hangs up and puts you through to their Survey or in my case a got to to a lady names Slindile. Who was very soft when she introduced herself and suddenly the call went dead. I stayed in that call for 8 minutes and nothing. I'm on a call now and have been holding for 13 minutes. This is the third time I'm calling in the past month. I need to build a wall and there's a tree that needs to be cut down. It's getting frustrating
0 replies
17 months ago
McDonald's Lenasia robbing it's customers
I though after my last review McDonald's would contact my mom to pay her back after they took two payments from her. This however hasn't happened. We are very disappointed in the service we got from the McDonald's in Lenasia and it's clear that they don't care about their customer. We have started spreading word of mouth at my mom's work place in Lenasia to stay away from the McDonald's there because they rob their customers in broad daylight.
0 replies
17 months ago
McDonald's is robbing its customers
My mom and her friends went to the McDonald's in Lenasia on the 13-11-2024 at 12:34:29 and ordered 2 ice creams and a fold over. She ordered through the drive through used two speed points. The first time she made a card payment she was told that the speed point went off. Then she was given another speed point to use and both payments went through. When she enquired she spoke to Milicent who told her to bring proof of both payments. She went the next day and she was told to speak to Jeanette the manager. Jeanette was with a guy who told my mom that the phone notifications were just messages and not proof that she had paid twice. She has since been waiting for the manager to assist her. When we called McDonald's Jeanetter refused to give us the guys name and kept asking if my mom still hasn't received her money. She then called my mom and asked my mom for her card number and said she should email it to their office. This is totally unacceptable and the guy was arrogant and patronising my mom. I have my moms receipt from McDonald's and her bank statement that proves that the payment went out twice. Is this how McDonald's treats its customers by robbing them?
0 replies
27 months ago
Bad customer service and experience
I have been calling home connect since early December 2023 requesting mu Nov and Dec invoives and each time im told that the billing department will be emailed and i will get my invoices the next business day and till this day i have not received them. I called in again and spoke to a gentleman by the name of Nqobani who was really not willing to assist and rather condescending. He told me that he is in technical support and that when he got to the office this morning they were advised that user's need to get their invoices on link as per email. I expalined that i havent received any email then he said go on the app then and i told him that he can assist me since i have called as per usual and didnt receive any communication from Home Connect regarding invoices. He was unwilling to assist. Didnt try understand where inwas coming from. All he advised was that i follow a link i dont even have. I emailed Courtney who sent me my October invoice so now i juat have to wait and see if i receive my invoices
58 replies
30 months ago
I had been calling in about my invoices
I had been calling in about my invoices. And everyone Kept telling me about technical issues however Bongi got my invoices confirmed my email address that was incorrectly captured and she sent them to me. She friendly efficient and a pleasure to speak to.
130 replies
31 months ago
****med by a Clientele Legal field worker
I was recently approached by one of their field workers at Protea Glen Mall, who is probably supposed to be working at Maponya Mall. Edward Mapashike told me how he could give me legal cover for R300 for unfair dismissal and begged me to allow him to get an agent to call me and tell Mr about the cover. He asked me if I bank with Nedbank or Capitec. Knowing very well that with these banks you cannot reverse their debit order nor can you cancel it at the bank because of their debit check. St the point I spoke to him my mind wasn't there as I was mourning my grandmother. He took my card. Swiped it abd gave me a slip. He recorded a message then asked me to read what was on the screen I read abd then refused for him to send it 3 times as I said to him this sounds like I'm signing a verbal contract and no one has explained this policy to me. And he said no the recording is proof as his office that he had spoken to me. I was now getting fed up so I left. Not knowing that he sent the recording. Later on the in week I received debit check messages from clientele and R310 was debited from my account for a product I know nothing about. Question is how many of is has this Edward done this to? How many of is wish to cancel this and the bank tells us we can't. I want to contact the ombudsman as Clientele seems to be okay with what it's field workers are doing
261 replies
Review Distribution
5 Star
4 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (80%)