Active since Mar 2017
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9 reviews88 months ago
Disgusting service
Hi. We dropped our Hydro Vac at your Herm**** branch 3 weeks ago as it was only sucking intermittently. A week later I phoned to find out what was going on. It hadn't even been sent for repairs yet. The second time we went in we were given a number for an Oom Zip (not exactly professional) and now another week later despite repeated attempts to get hold of him his phone remains unanswered. The vacuum cleaner is six months old and clearly rubbish. We didn't ask for our money back, just that it be repaired and now nearly a month later we are stuck with no vacuum cleaner and the number for an Oom that doesn't answer his phone. What an unprofessional set up!
105 replies
109 months ago
Thank you Ryan
<p>After being completely unable to get Studder Promotional to take responsibility for their sales and support (or lack of it), Oki SA stepped up and sorted out the entire problem for us. Thank you Ryan Harper.</p>
0 replies
109 months ago
Follow up
<p>Since my last post Oki have ignored my communications. They have now also decided to deactivate comments on their Facebook posts. Doing so is an attempt I assume to portray Oki as completely wonderful. If the public can't see complaints then they can't make an informed decision whether purchasing Oki is a good decision. This is very manipulative and not good business practice. A month later Oki still have my printer and have not issued the refund they promised via email. I have done everything which they requested but my 2 emails to Ryan Harper since last week have been ignored. Unfortunately all this does is motivate us to post further reviews on all platforms and social media in order to bring this to the public's attention</p>
56 replies
109 months ago
Follow up
<p>Since my last post Oki have ignored my communications. They have now also decided to deactivate comments on their Facebook posts. Doing so is an attempt I assume to portray Oki as completely wonderful. If the public can't see complaints then they can't make an informed decision whether purchasing Oki is a good decision. This is very manipulative and not good business practice. A month later Oki still have my printer and have not issued the refund they promised via email. I have done everything which they requested but my 2 emails to Ryan Harper since last week have been ignored. Unfortunately all this does is motivate us to post further reviews on all platforms and social media in order to bring this to the public's attention</p>
56 replies
109 months ago
Don't deal with Oki/Printacom
<p>Having spent 5 months trying to create a finished product and getting nowhere, and after thousands of rand trying to produce a quality product, Oki SA agreed to give a refund for the white toner printer. This refund was confirmed in writing via several emails by Ryan Harper. They collected the printer a few weeks ago. Ryan since met with Peter of Studder Promotional from whom we bought the printer and now says that Studder refuses to give the refund. We are not at all surprised as we have had the misfortune of dealing with Peter for the last 5 months and we know his character by now. The problem is that Oki continues to use Peter at Studder but don't want to accept any responsibility for the way he conducts business despite being aware of his negative reputation. Most recently Ryan now tells me that in light of Studders refusal to give a refund, he can no longer do so either and instead said that he will purchase the printer at a reduced price as he would need to replace the inks and resell it. I am now expected to incur further losses. The package bought from Peter does not produce the product which it claims to be able to produce. With a maximum of 2 washes the transfer starts to fade and white lines appear in between the transfer. Oki publicly endorses Forever transfer paper however after speaking with Forever directly they have said that the print is good for at least 3 washes. So this is what you can expect from the Oki white toner printer and this is the product we could attain which for us is not an acceptable product to sell to anyone. We do not do things the way in which Peter does. If we cannot provide our clients with quality then we will not sell anything to them. If there was a quality issue then our clients would be able to return the item immediately for a full refund. That's how business works because your clients are your business. Studder do not agree with this, for them it's just sales and that's where it ends. It now appears that Oki are adopting this practice too. All we want is for Ryan to honour his emails and issue the refund as promised. The fact that Oki choose to work with Studder is not our problem. The fact that Oki SA are unable to put their foot down with Studder is not our problem. There are many businesses which would conduct Oki's affairs with more competency, professionalism and ethics than Studder does but Oki chooses to endorse Studder and continue to associate with them. Our current losses are in the region of R60 000 owing to the inability of this system to produce a quality end product. I have indicated that I will overlook these losses and put them down to experience. All I require is the refund for the printer as promised.</p>
56 replies
110 months ago
Beware
<p>My review of Studder</p> <p>The white toner package we bought from Studder in November still doesn't produce a t-shirt print that withstands more than 2 washes. To be specific, an Oki white toner printer, a heat press and forever transfer paper. Everyone passes the buck and now that I have asked Studder to either come and make it work or collect and issue a refund Peter tells me he is not liable. The last time I checked a product should work as advertised and for the purpose it is intended? A word of caution to all potential customers of Studder. Run while you still can</p> <p> </p> <p>My review of Oki</p> <p>No after sales service from Oki. You allow an unethical company to distribute your white toner printer and 6 months later we still can't produce a quality item. No help from Oki, you simply pass the buck and it stays our problem to deal with. God alone knows why you have been allowed to market the white toner printer in SA when there is no service or support for it. Liaise with Peter from Studder and sort this matter out once and for all.</p>
56 replies
110 months ago
Beware
<p>The white toner package we bought from Studder in November still doesn't produce a t-shirt print that withstands more than 2 washes. To be specific, an Oki white toner printer, a heat press and forever transfer paper. Everyone passes the buck and now that I have asked Studder to either come and make it work or collect and issue a refund Peter tells me he is not liable. The last time I checked a product should work as advertised and for the purpose it is intended? A word of caution to all potential customers of Studder. Run while you still can </p>
0 replies
111 months ago
Taking total advantage
<p>My father, a 76 year old man went into Telkom N1 City to ask about Internet. A salesman by the name of Gery Myburg then sold him a two year LTE contract. His line speed runs at all of 1mb. Most elderly people don't know about internet and Gery couod have sold my father a 30kb line and my Dad would have signed. I have dealt with Telkom, in fact they are still debiting our account monthly for a line we haven't had since December. I asked my Dad to go into the store to cancel his contract which he did. The staff told him that he cannot cancel and that he had to pay a cancellation fee and would still be debited monthly. He phoned to give me the news. I tried to phone the store only to be told that the store has no phone number so we drove the 120km to CT to sort this matter out.</p> <p>On arriving I spoke to the manager who informed me that my father could cancel but there was no way around having to pay the R800 cancellation fee as this is for the cost of the hardware. I was given a cancellation form to take to my Dad for his signature. I asked my Dad for more information regarding this contract as the manager refused to give me a copy. Firstly my father was not given a contract to read beforehand, all he did was give a digital signature. After the "contract" was" "signed" he was not given a copy of it, just a receipt. Telkom did no affordability checks before tying my father into a 2 year contract, they didn't even ask for his income or expenditure.</p> <p>I returned to the store with the signed cancellation document and by this time my blood was boiling. Telkom N1 City took total advantage of my elderly father and did not follow proper contractual regulations before tying him into a monthly payment for 2 years. Regarding the hardware, I asked if we were to pay for the hardware then why did we have to return it. The manager then called it a cancellation fee. I asked why no affordability checks had been done, why no contract was given for reading beforehand etc and the manager told me that the salesman wasn't in and that he could phone him but he wasn't going to.</p> <p> </p> <p>The 10 to 80mb line is non existent! I have since emailed the cancellation department as I do not believe that after our confrontation with the manager that he would bother to do that. A return email advised that the matter would be attended to in 21 business days. How many people does Telkom routinely take advantage of? How many people are signed into a contract without seeing the contract? Since when does one need to do a round trip of 240km because the store has no phone line and since when are staff so unconcerned and dismissive of what was clearly wrongdoing on their part. SINCE WHEN DO MANAGERS ENDORSE THIS AND SHRUG THEIR SHOULDERS WHILE THEY STONEWALL YOU? I asked the manager how it would feel if this was his elderly parent. Again he just shrugged his shoulders and said "it depends". Depends on what exactly? Whether your staff sold it to them or whether you needed to protect the stores reputation? Sort this out ASAP Telkom </p>
56 replies
111 months ago
Another Studder casualty
<p>Purchased a white toner printer system from Studder in November. It's March now and we still can't get through more than one wash before the print comes off the t-shirt. After numerous phone calls and emails we are no closer to resolving the problem. We have followed all guidelines given by Peter, tried different fabrics, and used the recommended transfer paper and still the same issues over and over again. Hopefully (unlike us) potential clients of this printing system will do their research before purchasing as we realise now that thee is a history of complaints. This is the most unprofessional and incompetent company I have ever had the displeasure of dealing with.</p>
0 replies
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1 Star
8 (88.88888888888889%)