CS
Cameron S
Active since Mar 2017
23
Reviews
0
Industries
Reviews
23 reviews29 months ago
Bad bad management service
The service is still bad. Really bad response times and a lack of communication. Still to this day I do not know why Sitari uses this group.
0 replies
32 months ago
Dont user MR D to deliver your steers meals
Used MR D as a service to deliver their product on their behalf. The MR D driver got lost and my food was delivered cold. This is the fault of the driver and not steers as every time I have used steers my food has been warm and great, furthermore the driver of MR got lost as was reliant on his GPS and could not use common sense for navigation. Not sure why only MR D gets lost and the other delivery companies have no issues. MR now will not take responsibility to deliver a service on the behalf of steers. Unfortunately the service that MR D offers is a direct reflection of Steers as you choose your partner to deliver your products on your behalf.
0 replies
32 months ago
MR D will not take responsibility for the failure to deliver a service
Driver gets lost and delivers cold food, and somehow I must see through bag that the food is cold. This company is ridiculous, how does a driver get lost in a road for so long that the food gets cold. Takealot does not get lost, steers does not get lost, deboniars does not get lost, uber does not get lost, but your drivers get lost. Its disgusting that you are not taking responsibility of your driver failing to deliver a service on behalf of the Steers franchise.
0 replies
33 months ago
Just manage it yourself
Worst services. I get faster responses from Eskom than I do from this business. They treat you like you are retarded. They are only available during particular hours. And when there is an emergency there is noone available. I just dont understand how this customer service business is still in operation.
0 replies
33 months ago
DO NOT GET MWEB FOR YOUR BUSINESS
Really bad customer service. I run my operations at home and highly dependent on good internet. I have a 200mb line. Since January I reported to Mweb about speeds not running at proper levels, consistent drops in connection only six months later has the issue finally been resolved. And please note all the issues were with Mweb nothing was related to my router or installation because no technician was sent out everything was investigate on their side internally. Speeds issues eventually stopped, but my constant disconnection kept occurring still. I as the consumer had to request that they validate my credentials on their side to find there was an authorization issue on my account details on their side. So I had to tell them how to conduct the investigation into the issue. Anyways I asked them please to give me a discount, I had to spend so much money on mobile data to cover the loss of service delivery on their side to me. And I was told they dont give discounts to speed related issues. My advise don't use Mweb, they dont care about urgency, they are slow is fault issues and struggle debug, investigate, communicate and resolve issues. Not worth your time.
0 replies
34 months ago
Takealot has become a fat L for buying things
I bought a fridge on the 31st of May (Wednesday) because of the price + free delivery for that Friday. The fridge arrived, I opened it before the transport truck even left the estate and noticed the damaged on the body of the fridge and I reported this, before the truck had left my area. They collected the product only the following Monday 05 June 2023. Only later that week did they confirm the damages with me. I had to chase the takealot as to where my replacement was. 1) I had selected a replacement, they gave my account credit without notifying me. 2) The price of the product went up, meaning that the refund they gave me, I could not buy the fridge. 3) Today is the 21st of June 2023 and the fridge finally arrived. Its been 21 days since I placed my order and received my fridge. So here is my issue you said delivery by that Friday, yes you delivered a Fridge a broken one at that. You should have ensured that a replacement was delivered in that sometime frame as of the original order. I have used Takealot alot to buy N number of items and it feels like the company is running completely differently for the worst. I cannot believe Takealot allowed such a damaged product to be delivered. And worst of it all, not a single apology call has been given nor has a message for holding high standards of customer service and service delivery has been given. Its like you just don't give a damn. You can learn a thing or two from Tafelberg furnishes when it comes to customer service and delivery.
0 replies
34 months ago
Takealot and anything they touch is becoming a fat L.
I bought a fridge on the 31st of May (Wednesday) because of the price + free delivery for that Friday. The fridge arrived, I opened it before the transport truck even left the estate and noticed the damaged on the body of the fridge and I reported this, before the truck had left my area. They collected the product only the following Monday 05 June 2023. Only later that week did they confirm the damages with me. I had to chase the takealot as to where my replacement was. 1) I had selected a replacement, they gave my account credit without notifying me. 2) The price of the product went up, meaning that the refund they gave me, I could not buy the fridge. 3) Today is the 21st of June 2023 and the fridge finally arrived. Its been 21 days since I placed my order and received my fridge. So here is my issue you said delivery by that Friday, yes you delivered a Fridge a broken one at that. You should have ensured that a replacement was delivered in that sometime frame as of the original order. Then lets get onto your Mr D application. 1) Customer service is terrible. 2) You have in app errors and you ask your customers to take screenshots however you dismiss the error messages faster than screenshots can be taken. 3) Your driver got lost one a single road delivering food. Never had this happen. I am not sure what is happening the the Takealot franchise as whole, but I have used Mr Delivery before takealot takeover and it was a better in app experience and delivery experience. I have used Takealot alot to buy N number of items and it feels like the company is running completely differently for the worst. I cannot believe Takealot allowed such a damaged product to be delivered. And worst of it all, not a single apology call has been given nor has a message for holding high standards of customer service and service delivery has been given. Its like you just dont give a damn. You can learn a thing or two from Tafelberg furnishes when it comes to customer service and delivery.
0 replies
37 months ago
If you are looking for ISP professionals with adequate customer services MWEB is not it.
I pay for a 200 MB line. For three months I have been reporting an issue that my ping to JHB exceeds 100ms sometimes 200ms in the evenings. Every time the only answer I get is the regular try and plug directly into the router blah blah blah. I have attached screenshots to demonstrate the connection difference between CPT servers and JHB servers. I have done every single basic step you can get. I have even asked them if there is a possibility that I can be changed onto a different port on their side, but nothing absolutely nothing, just a generic response every time. And they do not even follow up, at times just close the ticket outright. How is it that during the day my ping to both JHB and CPT is 6-65ms? But in the evenings my connection to JHB exceeds 200SMS, I have fibre product, which is supposed to be near eliminated. Customer support is terrible and I am not getting the product that I am paying for nor are my concerns being addressed adequately or professionally.
0 replies
37 months ago
If you are looking for ISP professionals with adequate customer services MWEB is not it.
I pay for a 200mb line. For three months I have been reporting an issue that my ping to JHB exceeds 100ms in the evenings. Every time the only answer I get is the regular try and plug directly into the router blah blah blah. I have attached screenshots to demonstrate the connection difference between CPT servers and JHB servers. I have done very single basic steps you can get. I have even asked them if there is a possibility that I can be changed onto a different port on their side, but nothing absolutely nothing, just a generic response every time. And they do not even follow up, at times just close the ticket out right. How is it that during the day my ping to both JHB and CPT is 6-65ms? But in the evenings my connection to JHB exceeds 200MB, I have fibre product, which is supposed to be near eliminated. Customer support is terrible and I am not getting the product that I am paying for nor are my concerns being addressed adequately or professionally.
0 replies
38 months ago
I dont understand what so great about this bank
1) you require more often than not to go into an actual branch. 2) online bankers are usless, very limited knowlege on product awareness. 3) absorbant account charges. 4) Benefits that have less use than a piece of sandy wet bread. 4) they force you to where you can spend money to benefit, really strangling the local competition within our local businesses. 5) parts of the application are always have working. 6) timeously being blocked by stupid warnings that you have to dismiss before using the app. 7) application struggles to connect back when changing network sources wifi and mobile. 8) been banking with them over 10 years even my car is with them and would not provide a home loan offer even though the only credit I had was with them on my car. 9) application is slapped together, half the options are either hidden or hardly working. 10) why does it take an employee to push a button at your bank to hand me a ticket to be told to stand outside? Just define your processes better. 11) why are there always heards of employees around their friends desks, no matter the branch I always see this, and yet there are dozens of people in ques. 12) you can hear the tone change between bankers and their type of consumers, talking down on those who need help and providing extra care to those who can afford. 13) why do you need to go into a bank to understand the best account type to match your spending behaviour? You have all that knowlege at your fingertips, why not use it? 14) far more other atm's than there are FNB. 15) Getting a new card send is always a hassel. 16) renewing car licenses via fnb app, sometimes takes a week before you are informed something is not correct. 17) randomly my fines stopped working. 18) ebucks is not that worth it for the hurdles you need to climb to maxise the benefits, spend more to make less, by having to use specific payment methods or stores. 19) 90% of the customer support dont know how to help, but if you keep flipping through the agents, you will finally find that one.agent who actually understands FNB service product offerings and can assist you.
56 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.043478260869565%)
1 Star
19 (82.6086956521739%)