DV
denise van der westhuizen
Active since Mar 2017
4
Reviews
0
Industries
Reviews
4 reviews29 months ago
Unbeatable Runbeatable.co.za
The most incredible experience from purchase (where I actually got to speak to a person who could assist), through to delivery, and then replacement for a flaw - in a pair of Hoka Hiking Boots. Speedy, efficient and professional. I was blown away. In fact the whole process was just amazing. Seamless, easy and a such a pleasure. From a delighted customer and advocate. (And I just love the my boots)
0 replies
73 months ago
A pleasure doing business with you
Really easy to use and super-fast. A pleasure
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83 months ago
Super fast delivery from Superbalist
Fantastic experience. delivered to Herm**** is 2 days. Kept constantly informed. Would highly recommended
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111 months ago
Life's SO NOT good with LG (in fact it's VERY BAD)
<p>Shocking - the worst I've ever experienced. </p> <p>Dear Mr LG MD in South Africa</p> <p>Imagine you decide to treat yourself with a special curved HD TV (the LG Curve 55 OLED), that costs 5x more than any TV you've ever bought before. And then, (having never bought an LG TV before) you allow yourself to be convinced by the sales person at Tafelberg that the deal and the TV are so good, that you buy another one for your holiday home.</p> <p>And then it packs up - after you've used it probably a total of 20 times. </p> <p>And then you are told you need to wait for a part - which 4 months later (with lots of chasing) you are still waiting for. 4 months, while the guarentee ticks on.... For a very very expensive TV.</p> <p>You're also told that if you'd like to replace it now (when you say you don't want an expensive dud - after all you've never had a TV pack up on you before) - you can pay double and get a new one. What a cheek!</p> <p>And then the 2nd TV packs up.</p> <p>And now you know that this is not just bad luck and poor service. But in all likelihood a dud product. With a guarentee that is not worth anything. because now there'll be 2 TV sets "waiting for a part".</p> <p>And nobody cares a damn.</p> <p>Ever tried calling LG South Africa? Between the stretched music tape that goes on and on - on the main-line and people who don't their phones, or whose message boxes are full. This is the worst customer experience ever. (Except for Shaun on the Chat Line who eventually responded and escalated - thank you Shaun T).</p> <p>Who is THE PERSON (not call centre or telephonist) who cares enough to actually make a plan. Not talk, tell us what can't be done. but do something.</p> <p>Because this is not OK. And nor is it a guarentee that is worth nothing - when months can tick by and no one does anything to expedite the repair. Or offer a valble alternative.</p> <p>And while I'm at it - there's also the part for the ice-maker for the fridge that we've been waiting for for 6 months (while we buy ice in the mean-time).</p> <p>Anybody out there who cares?????</p> <p> </p>
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Review Distribution
5 Star
3 (75%)
4 Star
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3 Star
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2 Star
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1 Star
1 (25%)